Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone, We just got back from a 13 night Royal Caribbean, Canada - New England repositioning cruise on Sunday night. We left from Quebec City and debarked in Fort Lauderdale. I purchased the US Roaming with data add-on at our last port in Canada...
Last month cycle, I used only 17 texts but my account recorded 46. The unaccounted texts were gone to 47663 also as “ minutes”. I went to Walmart where I signed up with Public Mobile, they tried very hard to resolve the mysterious but no one at publi...
I'm having problems porting my Bell number - After reading various posts I understood that the number to be ported needs to be active so I followed the advise and topped up to re-activated my Bell account. However even after I re activated my Bell ac...
I had a public mobile number but i was gone out of the country for 3 months. Now i cant active my previous number. It also says my account doesn't exist. Can you please help to reactivate my account. I do have the previous sim as well.
Can’t call out- when I do it says I need a long distance add on. I can send a text but the person doesn’t receive it so it’s not working. My data is working though? I just topped up my account 4 days ago with the special offer $40 for 4.5 gb data and...
Please let me know if the data run out on my phone as i cannot down load. anything. itd show Min?Mb.what does that mean. Thanks
Hello Public Mobile, Regitered my samsung s6 with Public mobile last night. I have unlocked my phone from Virgin Mobile and have their unlock code. I added my Public Mobile sim and keep getting device is blocked please enter master unlock code. I am ...
activated I tried to get activated and could not. I have sent 8 emails over the last month asking to cancel my subscribtion. They have replied 2 weeks ago that they are really busy but so far have done nothing about my account. However they did take ...
Can you explain why I paid two times for my service this month?I first paid for my regular service 47$.Than I changed plan and pay again 67$. What happened to the first 47$ I paid you? Thank you.#: 7**-**4-9**8password: 5**1 or 7**1, I didn't use tha...
So, here are the details of the issue.I had 3 numbers under the same koodo account and decided to move all 3 to PM.Got 3 SIMs with 3 new numbers. Activated them using 3 different emails and started to port each number from koodo.2 of them worked just...
Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?
I have ported over a number to my account which is still not working and I have messaged the Mod Team and still have no response from anyone. I need to know whats going on with my porting. Appreciate any help.
I received a notice on 20 Oct. that I'd used 95% of my 200 MB data. This has to be a mistake. Since my autopay date (9 Oct), I had turned cellular off most of the time until the 20th, and my data report shows that I'd used only 33MB of data up to and...
I ported my number 2 days back to Public mobile from lucky mobile (bell service) however my incoming calls and texts are still going to old lucky mobile. I PM to moderator yesterday however no response from them yet.Any guidance? or did I make mistak...
Hello, I decided to make a switch/port to PM last night and did everything myself. On the very last step online I got an error - something went wrong, don't panic, log out and log in again or start again. So after logging in I can see my account is a...
I ordered some sim card by internet and paid for the ordering. Then my card was delivered and I had to activate it. When I was activating my sim card I had to pay same amount for the second time. I need clarification. I paid twice for the sim card.
Hello everyone, I am having issues with making my current payment. I have been with Public Mobile for a few years and have used the same credit card even during my last payment. Now I am unable to pay for my plan and the transaction keeps getting dec...
dont know why, whenever i dail 611,some option they ask me pin,but pin doesn't match,are there way to reset pin?
Hi , I changed my plan to the 5 GB LTE about a week before my cycle ended. Was charged full price for it but read that in 24 hours that my referral credits would apply to the account as I have $22 in monthly referral credits. It's been going on 3 day...
I need help on logging in to my account.I just register my monthly plan Saturdaysystem send me an email that show me with blank summary info.When i try to loggin to my account, seems like the system can't identified my email.if i try to reset passwor...
Account Status: Plan ExpiredMy Plan$30 per 30 DaysAvailable Funds: $0.00Amount Due: $30.00Payment Due Date: Oct 22, 2018Date Of change : Oct 23, 2018This plan includes: -- Unlimited Canada-wide Talk- Unlimited International Text- 4.5GB at 3G SpeedAut...
My text messages are not working also neither is my data. I tried to see how much data ive used but cant find it
I've been with PM several years with no issues but I discovered that at some point in the day today I stopped recieving sms texts. I can still send them and I can still make and recieve calls, I just can't recieved them. I rebooted my phone, I took o...
Hi when I’m on the phone talking and I get another call when I answer the call the line goes dead. Any ideas
So my wife’s phone isn’t working, despite having enough funds on the account for even next month. They’ve taken the plan funds, yet the account stays suspended / inactive. Here is the post https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/...
Hi, I changed my plan to unlimited Province calls and text but when I call my home phone (VOIP phone), the minutes are still debited on my 400 international minutes bundle, even if this VOIP phone is a local phone. Is it normal ? Thanks
I have been locked out of my self serve account and need help reactivating it.
I changed my plan and have waited the 36 hours . I still have no service !!!
I’ve just signed up to PublicMobile on Saturday and still trying to get me PC Mobile # transferred but unsuccessful. I have made 2 requests to moderator team but no reply, I am getting a bit frustrated, can anyone help?
HelloIts been over 24h that we've activated a new Public Mobile line (porting in from Virgin Mobile pre-paid) and while it appears that the porting worked instantly when we were at Walmart, we've now confirmed that:Nobody can reach the PUblic Mobile ...
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