locked port

[kbc99]

Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!

[computergeek541]

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@jenjen31 wrote:

If you are trying to port your old number to your public mobile account and it won't let you, try opening a ticket to get a live chat with a moderator. The ticket will request information such a your SIM card number, and other verification details such as your address and birthdate. 

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There is no live chat with a moderator. The live chat is only for activation questions and is run by retail store staff. The people at live chat are not moderators and cannot access customer accounts.

[jenjen31]

If you are trying to port your old number to your public mobile account and it won't let you, try opening a ticket to get a live chat with a moderator. The ticket will request information such a your SIM card number, and other verification details such as your address and birthdate. 

Once you have a chat with the moderator (which could take anywhere from 20 mins to 2+ hours), they will ask for your old phone number and account number. This will be used to port your number. 

I hope this helps!

[geopublic]

@kbc99  More info is required. Are you asking about a stuck port? E you porting in a number of do you want to port out?

[computergeek541]

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@kbc99 wrote:

Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!

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Are you asking about a blocked TCP/UDP network port or about number portability?

For a failed number porting request, you'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat and typing in "port request".

Have your old carrier's account number or the IMEI of the last device that you used there.