07-21-2020 07:13 AM - edited 01-05-2022 12:12 PM
Can't find my account!! No service. I wanted to update with a new credit card
07-21-2020 09:40 AM
@ssivret When did you last pay for your plan? If it's more than 4 months likely your account has been closed.
07-21-2020 08:34 AM
@ssivret
Did you activate at the store? If you did, was the self serve opened? It has to be done manually.
07-21-2020 07:27 AM
https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card
If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.
07-21-2020 07:17 AM
Yikes, that's odd, I would ask the moderator team about this; https://publicmobile.ca.ada.support/chat/
@ssivret when was the last time that you had service, what do you mean by can't find account and what's the message that you get when you dial 611? Also, is your phone showing emergency services only? Thanks. Stay safe.
07-21-2020 07:16 AM
Your account username is your email address.
Have you forgotten your password? Here is the forgot password link.
https://selfserve.publicmobile.ca/forgot-password/
If you care to share more details of your issue it would be helpful please.
