My account did not get updated with a revised plan that I had made a request last month

[Priyambada]

Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the next renewal date of 28th. March in the system and submitted my order/request, hoping that it will take effect on 28th. March. However, upon checking today, I observe that my subscription did not get change and the old plan is continuing. I am disappointed and want my  order request for subscription change be honored. Waiting for a solution from Public mobile team. Thanks.

[hTideGnow]

hi @MLVokey 

did you use Incongito/private/secret mode on your browser to login My Account? Use this special mode to avoid problem with browser cache, it might have changed, just browser cache didn't show correctly

and with PM support, did you check the Community inbox for agent's reply? 
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Just message them again if no reply

[MLVokey]

I have had the same problem for the past two renewal cycles. Set up a suuport request and have no response? Any suggestions, anyone?

[hairbag1]

@Priyambada 

click on the orange bubble, bottom right side of page to start process of Customer Support. Let them know your issue and they should be able to fix.

added...if using the app..log in to your account > Support >...scroll down to Chat with an Agent