[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
no service
the phone is still no service after paid off
Resolved! Autopay and manual payments not working
Autopay disconnected by PublicMobile again. Even manual payment is not working. It is now too frequent and repeated, making me uncomfortable and highly uneasy. Now my son could not make his carpool for same reason.
Voicemail
I wanted to know if I can retrieve a voicemail from November 17th, 2021. I require it to start a legal case. Are you able to send me a copy?
Forgot to add te promo code
How can I add the promo code to my account that I forgot to add when I signed up last week? 12MONTHS2GB
Resolved! SIM card lock
I recently obtained an iPhone 6s. Under settings>General>carrier is ‘PublicMobile 49.0’ & under Carrier Lock is ‘SIM locked’ The phone has no restrictions under an IMEI CHECK. The phone works normally with PM SIM card installed. I would like to have ...
How can I input a friend referal after activation
Hi, I activated my account and even put in a referal from a friend, however, didn't seem to tick the box just beside that code, assuming that once I finished inputting all the date on a page, everything would be automatically save. Well, it didn't. H...
charges
I left public mobile for another provider on Nov 12, 2021 and my credit card id still being charged. so difficult to communicate with this company
Help !
I’m with public mobile and I I’m getting. Telus on on my settings in my page and I can call but can’t use my data at at all and I’ve seen ob my top of my screen Telus and it’s been switching back and forth now
PM Account is Disabled
Hello, can a mod reach out to me, my public mobile account is disabled.
My plan is not active.
Why my phone is not active, I have paid by auto pay for years. I can't receive call and make call, they said my plan is not active.
No sim card installed message
Have been with Public Mobile for a couple years. The Feb 6 payment came out. I received numerous "no sim card installed" messages on my Iphone 12 Plus. Now it shows no carrier. In order to upload a carrier I need a bar code. Any help would be ap...
in calls
some incall number goes to voicemail
US roaming add-on
I mistakenly added on US roaming - I have to be in the US to use it, correct? May I have it refunded please?
Bill
I’ve been outside Canada and haven’t use my phone for almost 6 months. I signed up for pre-authorized payment . I tried to cancel it and made dispute on my mastercard account but to no avail. Still taking money on my credit card for phone bills that ...
locked out
help I am locked out yet again I am thinking of canceling this service enough is enough
Cant access account
I just transferred my number to another provider; my public mobile chip is still in the old phone; I can't access my PM account to cancel it. It seems like PM-login doesn't recognize my email that I have used with this account. Has anyone gone throu...
porting my phone #
we had put a request @6pm yesterday for porting my # to another carrier, but I had not received yoursSMS, please do so asap. Because I had already set up a new account with Fido.My account #;xxxxxxxxxxxxxxxx, my phone number: xxxxxxxxxThanks! Mary Ed...
Card declined, but bank says no issue
I've made several attempts to make a payment on my account this month, but keep getting an error saying the transaction has been declined. I spoke with my bank and they could find no problem on their or my end. I've tried clearing my browsing data/co...
Resolved! Problem # 1 - Locked Out Despite Clearing Cache & All History & Trying a Different Device
Hi I have 2 problems.#1 I am completely lo locked out and have done all the correct things - waited an hour and retired ( tried at least 6 times over the course of 2 days ) , also tried on a different browser (Chrome when I am a Safari user primari...
call barring password
I cannot access my call barring feature on my phone have tryed 0000 and 1234 those are the default one. Does any one know the password from public mobile because i was told to contact my service provider.
Resolved! Why is........My Rewards Login Logoff ( un? )strategically placed
On PM .... Why is.... On the reward page why is the logout tab inconsistent to the top right”ish” as it on the My Account logout and as it is on the Telus rewards page? Is it to confuse the customer to choose the large box in error to switch to point...
Autopay
My autopay did not go through and deactivated me yesterday. This happened to my mom on Friday. Tried to make a payment. Keeps saying contact my credit card company. Bank says my card is fine and no activities except the one my mom did to reactivate h...
phone still does not accept calls, or texts after activation Feb 3. Plz help
Got my son on the public mobile, and since he only texts, and hardly uses any data, started him off with the $15 plan. Extremely disappointed since activated SIM on Feb 3rd, and still doesn't work. he can't receive calls, or texts from other networks...
Service not working
I was topped up on jan 31st. my phone stopped working today. i have a plan with 1.5 gb.. i checked and i did not go over my data? it shows that i'm suppose to be toppped up again on march 4th. i'm also on automatic top up and the cc'd being used is ...
Resolved! Please help add another 1gb US Roaming data add on
I’ve used my 1gb US Roaming add on and cannot add another one as the 10 days this add on is for have not yet passed.I have been told a moderator can help remove this addon so I could be able to add another one so was wondering if there’s anyone avail...
I need to make the payment
Hi, I forgot my password to pay for the month and now I am not able to login. I don’t know my secret answer to the question. Please help
Autopayment failed
My Autopay failed without any reason. Credit Card details on my profile nothing changed and card is active. Currently my phone is in suspended mode and can't pay manual payment as well
Unable to edit APN
I bought a new phone from Ali Express. It is P5 pro. OS is Android 12. when I am going to settings>Network & Internet>Mobile networks settings>Access Point names. It is showing Three default APNs. Koodo SP (by default), TELUS SP AND TELUS Services. I...
