[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bill
I’ve been outside Canada and haven’t use my phone for almost 6 months. I signed up for pre-authorized payment . I tried to cancel it and made dispute on my mastercard account but to no avail. Still taking money on my credit card for phone bills that ...
locked out
help I am locked out yet again I am thinking of canceling this service enough is enough
Cant access account
I just transferred my number to another provider; my public mobile chip is still in the old phone; I can't access my PM account to cancel it. It seems like PM-login doesn't recognize my email that I have used with this account. Has anyone gone throu...
porting my phone #
we had put a request @6pm yesterday for porting my # to another carrier, but I had not received yoursSMS, please do so asap. Because I had already set up a new account with Fido.My account #;xxxxxxxxxxxxxxxx, my phone number: xxxxxxxxxThanks! Mary Ed...
Card declined, but bank says no issue
I've made several attempts to make a payment on my account this month, but keep getting an error saying the transaction has been declined. I spoke with my bank and they could find no problem on their or my end. I've tried clearing my browsing data/co...
Resolved! Problem # 1 - Locked Out Despite Clearing Cache & All History & Trying a Different Device
Hi I have 2 problems.#1 I am completely lo locked out and have done all the correct things - waited an hour and retired ( tried at least 6 times over the course of 2 days ) , also tried on a different browser (Chrome when I am a Safari user primari...
call barring password
I cannot access my call barring feature on my phone have tryed 0000 and 1234 those are the default one. Does any one know the password from public mobile because i was told to contact my service provider.
Resolved! Why is........My Rewards Login Logoff ( un? )strategically placed
On PM .... Why is.... On the reward page why is the logout tab inconsistent to the top right”ish” as it on the My Account logout and as it is on the Telus rewards page? Is it to confuse the customer to choose the large box in error to switch to point...
Autopay
My autopay did not go through and deactivated me yesterday. This happened to my mom on Friday. Tried to make a payment. Keeps saying contact my credit card company. Bank says my card is fine and no activities except the one my mom did to reactivate h...
phone still does not accept calls, or texts after activation Feb 3. Plz help
Got my son on the public mobile, and since he only texts, and hardly uses any data, started him off with the $15 plan. Extremely disappointed since activated SIM on Feb 3rd, and still doesn't work. he can't receive calls, or texts from other networks...
Service not working
I was topped up on jan 31st. my phone stopped working today. i have a plan with 1.5 gb.. i checked and i did not go over my data? it shows that i'm suppose to be toppped up again on march 4th. i'm also on automatic top up and the cc'd being used is ...
Resolved! Please help add another 1gb US Roaming data add on
I’ve used my 1gb US Roaming add on and cannot add another one as the 10 days this add on is for have not yet passed.I have been told a moderator can help remove this addon so I could be able to add another one so was wondering if there’s anyone avail...
I need to make the payment
Hi, I forgot my password to pay for the month and now I am not able to login. I don’t know my secret answer to the question. Please help
Autopayment failed
My Autopay failed without any reason. Credit Card details on my profile nothing changed and card is active. Currently my phone is in suspended mode and can't pay manual payment as well
Unable to edit APN
I bought a new phone from Ali Express. It is P5 pro. OS is Android 12. when I am going to settings>Network & Internet>Mobile networks settings>Access Point names. It is showing Three default APNs. Koodo SP (by default), TELUS SP AND TELUS Services. I...
looking for 2 fancy phone numbers for new business
Hi, I would like to have two fancy phone numbers from PUBLIC MOBILE for my new business, is there any chance to get the exact numbers I want if it is not issued to someone else ?? what is the best possible way to get one? I checked in public mob...
Public mobile number
I need to put my public mobile number I had onto a new public mobile Sim card. I do not have the old Sim card or phone but I do know the Sim card number tho. How do I do this
Tranfer my old pc mobile sim number to a new sim card
Hi there,I have lost my old sim card, but it is still active and now I want to tranfer that number to my new pc mobile sim card number with same paln.
Incorrect payment taken
My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.
Plan did not renew with auto-pay. Double charged. Cannot submit ticket.
As per title. My service was disconnected and I received a SMS stating that my plan did not renew as a 'payment had not been received.' I am on autopay and a charge has indeed been applied to my CC# before investigating this problem. After accessing ...
phone compatibility list?
Hello, I remember seeing a long list of phones that are compatible with public mobile. Where can I find this list please? But, also, reading some of the other q &a's on here I am reading that ANY phone from North America will work with PM... I ha...
Being charge twice for only half the service.
Here is heart warming story about a old man who switched cell companies for a less expensive phone plan now nobody calls him and he paying the first company because they still have his phone number and the second company has him on a temporary number...
Resolved! Downgrade $40 to $35.. Do I lose my forever 2 gb bonus from last fall?
I assume I can go back up to $40 or higher and then stll retain my 2 Gb forever bonus?
Resolved! Rejoining Public Mobile
Hi. Im trying to activate my new sim card but I need to join the community first as its showing that I need to create a troubleshooting ticket. Ive been a member before. It wont let me use my phone number or email address to create an account. It say...
Why isn't my phone service on?
I recently topup my phone and received a message saying it was successfully topped up but when I made the call it still says I need to top up my phone
Resolved! Pre-paid plan auto pay discount
I have just signed up with Public Mobile pre-paid plan and auto pay on Feb. 1 2022, do I get the monthly $2 discount? It does not show up on my statement or next payment amount.
Special Plans for Loyal Customers
Hi, how can I please get the special offers (loyal customer)?
