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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Private messaging

Where is my outbox in private messaging? When I send a private message to customer support I cannot find any evidence it was sent? Am I missing something really obvious?

No service after recent iOS update

After the most recent upgrade on my iPhone (15.2.1), I am now having trouble getting and keeping cellular service. The phone keeps displaying the message: ‘cellular network unavailable until carrier update performed’, yet when I go into my settings ...

Why can't I call a person and talk to them privately?

I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. Tha...

Friend Referral not working

Hello Community,Me and a few friends of mine love all the discounts with Public Mobile, we take every opportunity to save money with this wonderful new company (new to us).I had a friend switch to Public Mobile in December 2021, during a special disc...

Not connecting to mobile network in the US

I cannot connect to any network in the US, so I can't roam. I've taken the sim card out, reset mobile networks, but nothing works. I'm in contact with some members, but I have had this problem for 5 days now and I'm not getting any answers. Any solu...

Manager Needed

I have been charged 3 times in 1 month and need a Manager to call me. I have been trying for months to get a credit. I paid $170 for 1 month. Kim

Resolved! "Plan Step" Of activation extremely slow

Good Morning, Currently in a Chrome browser window, attempting to activate a plan. "Plan" Step has been going on for more than 10 minutes without success. How long does this typically take? I don't want to stop it and try again if the payment has b...

forget 4 digits code

can you please help me?

Resolved! Caller receiving long distance charges message when not adding 1 to the local phone number

Hi all, Multiple people tells me that when calling my local phone number, they receive a message that because of the long distances charges, to dial 1 before calling my local public mobile number. This has cause a lot of miscall due to people n...

Resolved! I cant change upgrade my plan for my phone number

Can't login to my account online. I think the email is wrong with my phone number. What is the customer service number to call n talk to someone to solve this?

Resolved! Not receiving 2FA codes after switching over to public mobile

Ever since i switched over to PM my phone isn't receiving texts from sites when im logging into my accounts with 2FA enabled. I'm still able to receive texts otherwise, it's just happening with 2FA codes. Anybody know how to solve this issue?

Not receiving calls.

I am not receiving calls from some of my friends.they say that they can hear that my phone is ringing but i am not receiving calls.Tow of them whose call i am not receiving call is from Shaw network and another one is from E-voice. please let me know...

Resolved! Reactivate Suspended Plan

Good Afternoon, Last night my phone went missing. I temporarily suspended my plan. Today I bought a new sim card, activated it with the same account I used for the previous sim card, however, when I try to reactivate my plan (autopay etc.) the "submi...

Resolved! Customer.

Help me log in. Help me get to my account so I can see details if possible.Edited no personal information. Lieux.

Resolved! Text Message Transcript Retrieval

Good Afternoon, In the event that someone loses their phone, is there a way to retrieve text messages from that number?

Resolved! Phone calls go to some random person

People keep trying to call me and apparently speaking to some chris guy on the other end, why are my phone calls to my phone number going to other places?

Resolved! Keep my phone number but cancel my plan?

Hello,I'm in another country and I would like to know if it's possible to keep the phone number that I currently have but cancel my plan. I don't mind paying for my phone number but I don't need the plan right now.

SIM card Order 282xxx

Hi, I put the wrong address on this order, we are work at home now, we are not open warehouse all the time. If this order is ship via Canada Post, they will put envelope into mail box, can you send a request to UPS and hold package at UPS store for p...

Resolved! Having problem transferring my number to fido

My plan with public expired today. I cannot transfer my phone to Fido. Please help

Resolved! Change my line from Toronto to Ottawa

i would like to change my Toronto l.ine to Ottawa line since i have moved and now live in Ottawa

Resolved! My kid lost his phone - can't log into account to change SIM

My kid lost his phone, i have a new phone and sim card but can't log into his account. Forgot what email/user name was originally used to set up the account. Can the account be logged into/verified using the phone number? I have my own account, my...

LNYGIFT promo email (Eligible or not eligible that is the question)

The new LNYGIFT promo email running till Mar 1st stated my eligibility. I added funds to cover the $25 minimum, added the promo code LNYGIFT and it tells me in not eligible. What is this? Thanks

Resolved! Autopay problem

Hi there, I forgot to cancel my Autopay and I have been charged today. I am abroad and not going to be using this phone number 236-xxx-xxxx at the moment. Is there a way to cancel this last payment made today and get a refund? Please let me know. Tha...

University of Ottawa campus - can no longer make a calls, texts or use data but can receive

Since yesterday (Jan 21, 2022) I can no longer send texts, make phone calls, or use data on my phone. I can receive phone calls and texts so my SIM card seems to be working. My account is on auto pay and was paid up on the Jan 10 and the next billi...

Resolved! Detail call log

How can I get a list of all my incoming calls because I am being harassed and I cant do anything until I have those details. Please help me

Resolved! Getting a New Number and Porting Old Number

If I port my existing number with Public to another provider can I still use my same Sim and get a new number and keep my existing rewards?

Resolved! Service network constantly disconnecting and reconnecting

Hi I woke up to my service completely playing up. I would try to use my data, after 10 seconds my network service will go one bar then to no service. If I wait a few seconds it comes back or stays on no service for a while, when it comes back I try t...

Resolved! Public Points

I got the announcement about the merits of Public Points but no instructions on how to subscribe to public points. Is the option to do so after the launch and not now? @Mod

Add on for US data

I have added funds to my account and I cannot get US data to apply. Have been trying since yesterday.My husband is traveling in the US and needs a phone. He has had nothing but trouble for 2 months with trying to use his phone in the US.

Resolved! Unable to reactivate my account. Submit button is greyed out

Unable to reactivate my account. Submit button is greyed out. Can a moderator or anyone help me out here please? @Moderator

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