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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53756 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61935 Views
  • 186 replies
  • 31 Bravos

No service from time to time

I am with Public Mobile over a year now and in last a few days I started to have service problems. Suddenly it turns to no service while I am in my office. There is no reception problem there (16th floor), never had a problem before and I noticed fir...

aliaksar2000 by • Great Citizen / Super Citoyen
  • 1858 Views
  • 14 replies
  • 1 Bravos

Reading threads - how can I jump to the last post I read

Trying to navigate the community threads.  Currently the "Return to Prov-Wide plans" is getting a lot of action. When I come back here 24 hours later, how can I go to the first post that I have not read yet.  This is one of the most common things tha...

smp99 by • Deputy Mayor / Adjoint au Maire
  • 1625 Views
  • 9 replies
  • 0 Bravos

Add ons

I purchased an international 300 mins add on and it’s showing on my account but I am unable to call my international! anyone know why this may be? 

Fordhouse11 by • Great Neighbour / Super Voisin
  • 1123 Views
  • 7 replies
  • 0 Bravos

Resolved! porting my no please help

Respected  08.03.2021 I activated my sim card but i dint reply lucky mobile massage YES, So please try to help me help me now porting no as soon as possible my mobile no  xxxxxxxxxxxxxxxxxplease help me as soon as possible  please help me for that Th...

anujdixit2 by • Great Neighbour / Super Voisin
  • 1548 Views
  • 7 replies
  • 0 Bravos

Suspended SIM card

Hi everyone,my account has enough fund but it’s not working the problem might be fraudulent activities because I tried to renew my account on my sister phoneanyone has a solution?Thanks in advance

Resolved! holiday giveaways

Hi guys,If I were to downgrade to another public mobile plan, would I still get to keep all the holiday giveaway long distance minutes and data features?Thanks 

featherland by • Good Citizen / Bon Citoyen
  • 1331 Views
  • 4 replies
  • 1 Bravos

Resolved! Missing sign up rewards

I did not receive my welcome bonus of a free month and 5gb of data.  Can you please rectify?

stelladerbish by • Great Neighbour / Super Voisin
  • 1117 Views
  • 4 replies
  • 0 Bravos

Resolved! Minutes used

In my 1st month I used 54 minutes but web account showed 87 used.  Why did this happen?

mk9lobo by • Good Citizen / Bon Citoyen
  • 2103 Views
  • 8 replies
  • 1 Bravos

New Service Issue

Hi All! Wondering if anyone can help me with a “No Service” issue. I bought a iPhone 8 on Public’s site and signed up for the $25/month plan as it comes with 500 MB of data- I only plan touse the phone for calling and text plus wifi. My activation is...

JMcQueen by • Great Neighbour / Super Voisin
  • 1164 Views
  • 4 replies
  • 0 Bravos

Resolved! Spam emails from PM

Dear PMI never signed up for your promotion crap, please piss off. Customers shouldn't have to click on the "unsubscribe" link when we didn't subscribe in the first place.Thanks.

ScottJohnson by • Good Citizen / Bon Citoyen
  • 2139 Views
  • 11 replies
  • 0 Bravos

Change number

Hi folks,  I changed my number using self-serve but the sim still shows the old number. This was done yesterday. What could the problem be? I have restarted the phone twice. Cheers!

Lillyshepherd by • Great Neighbour / Super Voisin
  • 1758 Views
  • 6 replies
  • 0 Bravos

Unique Phones

I'm curious who has a phone not typically available through a carrier or Canada, and are you satisfied with it?I currently have a Pixel, but wouldn't mind something different from the usual Samsung, LG, iPhone, Pixel, etc.

rossputin by • Model Citizen / Citoyen Modèle
  • 1443 Views
  • 12 replies
  • 0 Bravos

I was cheated by a retail store

On 12/3/2021, I went to buy a SIM card from 1041 Flury Est retail store in Montreal. The salesman sold it to me for 23$ with taxes. He gave me a mysterious slip as a receipt. I asked for a detailed invoice and he gave me another one (no. 12046). I ha...

xahshx by • Great Neighbour / Super Voisin
  • 2812 Views
  • 13 replies
  • 0 Bravos

Resolved! multiple sim cards

I'm going to order 2 more sim cards for different devices.  Can I put these all under one plan and account? Or is there some way I can manage this other than having a plan for each device - some months I may use lots of data on one device while none ...

TJKlass by • Great Neighbour / Super Voisin
  • 3580 Views
  • 11 replies
  • 0 Bravos

add-on refund - charged but not received/showing on account plan

Good day, I have purchased 3GB extra in add-on on March 10th for immediate usage for my work.I haven't received those extra GB and I had to find other method to access internet data.So they are not needed anymore.Please refund.Account #xxxxxxxxxxxxxx...

MJNadyne by • Great Neighbour / Super Voisin
  • 1315 Views
  • 8 replies
  • 0 Bravos

Activation codes not working

I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Dynamix93 by • Great Neighbour / Super Voisin
  • 1038 Views
  • 5 replies
  • 0 Bravos

Resolved! Potential Overage

Hey, I don't know where to post this... I noticed yesterday that my data had been on. I don't remember turning it on, so I don't know how long it was on for. The likelihood of exceeding my limit is high as I had been streaming video. I turned it off ...

Danny38 by • Good Citizen / Bon Citoyen
  • 1567 Views
  • 6 replies
  • 0 Bravos

Phone purchase

I purchased a re-furbed phone and can't find on the website where I would find the sales receipt/invoice?  Can anyone help me?

SEO506 by • Great Neighbour / Super Voisin
  • 918 Views
  • 3 replies
  • 0 Bravos

Resolved! Service not working

Hello,I've used public mobile for almost one year. Recently, I have not been able to send and receive texts and calls. Can you help me know how to fix this problem? It happened a week ago.ThanksVyNg 

VyNg by • Good Citizen / Bon Citoyen
  • 1775 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot connect to area code 605

Hi there, I have long distance calling to the states as an add-on with my plan but I cannot seem to contact the 605 area code in the states. I can connect with other area codes in the states, but not this one. Please advise. Thanks,Christ is King,Col...

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