Recharge Issues

[NatKirton]

I can't top up my phone

[esjliv]

@NatKirton  - are you actually using Recharge.com, found here:

Mobile recharge PublicMobile Canada | Recharge.com

See Get Help Article:

Voucher Payment Options (publicmobile.ca)

Can you describe a bit more of what you are trying to do?

[hTideGnow]

@NatKirton  what exact error? 

You were trying to use the credit card on file to pay?   Try NOT to pick the option "Amount Due".  Use the "Other..." option  and enter the plan amount and submit it that way.  It should work with this trick

[HALIMACS]

@NatKirton 

You may wish to try clearing cache and cookies and opening an incognito tab and logging into self-serve again.

You can also purchase a payment voucher at many locations and apply to self serve or by dialing *611

EDIT:  You may also use an online payment site like recharge.com