Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: No incoming outgoing calls or messages

I cannot make outgoing calls now.

Resolved! can I pay manually instead of prepay?

I am looking to purchase a plan with publicmobile, but I want to pay myself every month rather than autopay. Is that an option? don't see that written anywhere.

No incoming outgoing calls or messages

I bought my SIM card at Walmart Thunder Bay on January 27th had no problem the first mine as soon as they upgraded I've had problems ever since I need help please I can't even figure out how to get to a ticket I've been hearing about

Cannot Send MMS on Flip Phone

Hello folks Today I switched from my malfunctioning android to my flip phone for calls/texts and to my dismay and otter exasperation I have run into a problem with my flip phone. Just my luck, perhaps. I tested receiving MMS to my flip phone however ...

Data Cap

Hi, I understand that some companies removed the data cap on their mobile plans. Has pubic mobile done anything similar to that? Thanks!

All circuits are busy?

For the last hour or so, I've been getting a message saying that "all circuits are busy" when trying to make calls in St. John's, NL. Could be a capacity issue with everyone working from home?

Blog

Hello Everyone, What is a Blog? What does one use it for? How do we create one in PM? Eliza5

Service reactivate

I am out of Canada, returning 28 Mar, trying to reactivate my service, cannot do so, sign in will not allow me to sign in, any suggestions?

Resolved! Don't receiev any call

Hi,I moved from other operator to Public mobile, I could make call and send or receive sms or mms but unfortunately couldn't receive call, would you please let me know what happened to my sim card!!??BRAzam

Data Add-on

Hello. Just returned from Months in Europe and in self isolation since my return Thursday. Put SIM card back in and network restored immediately (I didn’t cancel my service). I am in a remote location with no other internet connection for anoth...

should the temporary number still show up in my phone settings?

I recently got started with PM (very happy so far :smileyhappy:), and followed the process described in the community and on the PM site for porting a land line to new cell phone. The process seemed to go as described. All working as expected. Only q...

Data Only with Canada Wide Minutes a possibility?

I would like to have 1G of LTE data.I do an occasional voice call, say about 20 local minutes in a month.I don't call outside of Victoria.Do you think I can use the Data Only plan and buy 500 Canada Wide minutes each month, or does Data Only really m...

Change plan to 15$

Hello how do I change my plan to 15$ per month ? I am under quarantine and phone is suspended as I was under 45$ plan . As soon as I can leave the house I will buy add on and change . Thanks Daniel Fedyk . My # 1************ Edited by ShawnC13 Remove...

no calls messages but mmsm only

Well I have only multimedia messages and internet no tax normal tax or calling in and out look at my account you could see the usage it's been quite silly

Resolved! Error while creating account, can't create, can't set password

There was an error when creating my account, a second attempt told me an account already existed for that phone number. When I try to use the "forgot password" link, it says "Sorry, we’re unable to verify your email address". Any ideas how I can gain...

Resolved! 2 Cards Have Rejected Public Mobile Payment, So I called One Of Them...?

Hi! The card that I have been using to prepay PM all along now keeps declining the payment. Since I have another one now, I tried it, and was rejected by it also. I have just spent a lot of time with the card company, and I may have found the problem...

Changing port

Hi, I already have a sim card from freedom mobile and I want to change it to public mobile without changing my phone number. Can I do that? Do I need to order a new sim card? How can I be sure my phone number does not change?

Resolved! Changing my plan

So, my credit card expired and I was due to renew my plan. When I went in to the self-serve portal, it was not working properly. I wanted to change my plan to something better, as my old plan is no longer worth it. - my old plan was $75 for 90 days ...

Suspended but quarantine by Virus

I have 18$ on my account but suspended, could I get 4 days grace as I need phone as I will be unable to go the bank for anot4 days and not set up on auto pay . Please need help thanks

Mysterious Automatic Top-Up Charges Not Initiated By Me?

This is a strange issue and I'm not sure what to do about it. I keep getting random charges from Public Mobile, not initiated by myself, that show up as Automatic Top-Up charges. The amounts for the last three months since December have varied. I am ...

I need to find my IMEI or serial number.

Lost my phone Thursday while grocery shopping. Searched high and low for it and alerted the store in case someone turned it in. I also filed a police report but was wondering if either my Serial # or IMEI # is logged somewhere with Public Mobile. I h...

Paying for subscription

I am on autopay since last Year (2019). Just wondering why Public Mobile decided to suspend/cancel my subscription to my chosen plan. Please advise.

How to register my sim card replacement?

I've been with public mobile for about a year. Started having issues with my iphone 7plus saying no sim. Was able to reset it a few times. Doesn't last long until problem returns. Touch screen doesn't work properly when this happens. I just bought a ...

Data Usage

I haven't used my complete Bonus Data and Still it used partial of mf my 4G Data Why it is hapenning

Resolved! Cancelling US Roaming addon

Hello,I added US Roaming to my account over a week ago. It was to be used during our vacation to Florida that for obvious reasons didn't happen. I would like to either park that add-on for a later time or have the $20 (cost of it) go towards my nex...

Resolved! Payment

I paid for my plan. Now it shows Online lass than what I actually paid. My bank shows $145.77. And public mobile shows a payment of $135.00 what do I do??

Resolved! $5 for a Public Mobile sim card.

Don't know when this started but on Public Mobile's website sim cards are $5 now. No idea if this is for limited time only.

Resolved! Existing phone

If i switch to public mobile from virgin mobile do i lose my contacts, gallery etc?

Resolved! Data

How do I get the free data due to coronavirus

Resolved! $15 plan with Unlimited Incoming Calls-need clarification

For the $15 plan, you get 100 min Canada-wide talk time and Unlimited Incoming Calls. Does it mean when your friends call you from the States, it is FREE ie there is NO charge for you and no minutes will be deducted from your allowable 100 min Canada...

Community

Forum Posts