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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missing Credit from Black Friday Promotion

Hi, AllI'm wondering when we'd see the credit for 1 month free for signing up during Black Friday Promotion?I've yet to see it reflected on my bills.(The referral bonus applied, but not the 1 month free).Anyone with same issue or can direct where to ...

Dialing a number and it goes to two different phones?!!?

I have an issue where I dial my wife's number and both her number and my mother-in-law's phone rings (both on Public mobile but completely separate accounts and email addresses and, of course, phone numbers). The same happens if I can the mother-in-l...

Resolved! No Access To Self Serve Account!!

I have been a customer here for a couple of years, and I usually never have to log into my account to make a payment. Although, this month, the automatic transaction didn't go through, and I forgot ALL of my account information and even had to make ...

Not working since This Christmas

Does someone can take look on my number?. I have 2 cell phone on public mobile, one phone works well, another one didn’t work since this Christmas. Looks nothing wrong in the account.super rush to need the phone get back to normal. Thanks!

Resolved! Re: Customer Support Phone Number?

hey maybe you can help me? I tried to add my landline phone to my cell this morning, and thought I followed all the procedures correctly (my home phone now shows up as alternative number in my profile) but now my regular cell number is gone and when...

Resolved! Bill Credit

Hello,I recently purchased a pre owned phone with the promise of a $30 bill credit but I have not received my credit, how do I get someone to help me get this?Thank you,Brad.

Resolved! Sim cards

If a damaged Sim card needs to be replaced, can it be replaced with the same number as the damaged original Sim card and what would the cost be?

I overcharged

I have a plan in public mobile with 25 per month. On 27 December 28 is reduced from my account and on 28 December again 23.73 is reduced from my account, what is that????

Resolved! I've got referred by my boyfriend, but he hasn't received his 1$ referral code.

Hello, my boyfriend is @alphamike99 and he told me that my PIN number doesn't match with my phone number for some odd reason. He told me I have to contact the Community in order to continue with the investigation. He hasn't received a confirmation th...

Resolved! Holiday Reward

How do I receive a Holiday Reward if I missed replying to the text?

Resolved! Removing one of numbers in a plan

I have 2 phone numbers in my account and the one my husband used has to be cancelled. He passed away. I want to retain number assigned to me and continue the services for just one account

Adding a photo and other questions about the new community forum.

How do I add a photo to a reply? I'm confused? Edit:Changed the title to encompass more "How to?" questions about the new community.

Resolved! Porting Issue

Hello, I recently switched from Bell Mobility to PM. I approved the transfer from bell and revived a message from PM saying there were issues and I’d get a call shortly. Still haven’t heard back and it’s been over the two hours. Just looking to get t...

Resolved! Not receiving automated SMS messages

I recently switched from Bell mobile to Public Mobile and ported my number. A lot of my apps or appointments send verification codes or reminders but they are not coming through now. My plan has unlimited international text and I have the SMS optio...

Resolved! Locked out of my account

I have been locked out of my account. Been trying to contact the CS team to help. How do i go about this?

What to do if in the Account says Plan Expired but the auto pay was taken on 31 dec, 2021

Resolved! Local calling issue

My wife also has a public mobile account with phone number in same area code as me but when I try to call her I get a message public mobile can't place the call as dialed. If I put a 1 in front of her number it goes through ok. Any ideas?

Resolved! Help me

I have three daughters with public mobile. Three months ago one ported her number away and got a new provider. My credit card is still being charged.

Resolved! I can't reactivate my suspended plan

I set my autopay before but last month it didn't charge so my $15.00 plan was suspended. My available funds are $7.00 and the amount due is $8.00. However, when I make the payment, it says that my credit card is declined by my card provider and the p...

Resolved! triple payments

I did join public mobile around end of November 2021 and I made the auto pay on the same day. On Nov 27, 2021, I had a auto pay from "Koodo top up Reapprov" 17.25 CadOn Dec 29, 2021, I had one auto payment from "Public mobile" with 12.65 Cad, and one...

Resolved! USA travel

We are in the US now and my phone does not allow me to text or talk even though I changed my plan from 40.00 to 50.00 and have 2 add-ons. I want to be able to talk, text from USA to Canada and have data on my phone while I am in the US please help

Make a payment

I cannot make a payment or actually set up auto payment on my account and now cannot log in to my account after just signing in w/ same information

Resolved! Missing the Holiday refer-a-friend extra credit

I successfully referred someone during the holiday bonus time in December. She received the $10 credit and I received a $1 referral credit but I did not receive the $5/month credit for the first 6 months. I received my January bill already and it was...

Resolved! Not registered on network. Galaxy s8

Hello, first Sim card was activated with confirmation email and did not work (not registered on network) fallowed hepler chat bot instructions - turned restarted phone, pulled Sim out and back in, turned airplane mode on then off, reset all my networ...

Anyone need a sponsor?

Resolved! Re: Transferring or Changing your Phone Number

Hi, I would like to transfer/ port over my Fongo home phone landline number to public mobile. At present, I already have current public mobile number which I would like to replace it with Fongo number. I have tried to submit Form via my account li...

Becoming a community member

I’ve been a member almost 2 years my advice is this: keep it positive,we are here to help and encourage, the rewards are just a thank you from PM, what other providers do this, thank you PM.

account disabled

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

Resolved! Payment was done automatically with credit card and the phone was disconnected

What to do?Hello,I have received notification on my phone on Jan 1 , 2022 that my payment was done and my plan was successfully renewed.The credit card was charged on 31 December 2021 for the monthly payment.Today my phone was disconnected saying I h...

Resolved! Defective SIM Card

I have a defective SIM card that I purchased from Walmart. I tried it in 3 different phones and it says no SIM. Walmart advised that SIM cards are not returnable and I would have to deal with PM. What is my next step?

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