Cannot access account

[Rnedsram]

My old email address is defunct and I cannot access it, since I have changed to the new one. Unfortunately, this old email address is associated with my Public Mobile account. Therefore, I cannot update info and change payment options to my account.

[hTideGnow]

H @Rnedsram  Yes, the email address used in PM is just a login name.  It is not good to not update it, but you can still logon like that.   But the risk is there, if someone took that email address, then they can try to reset password.  Or if you try to reset password, you would not have a good email to reset password

[Yummy]

To log in into PM account you need email/pass. Email does not have to be active. But to be on a safe side contact agent to update your email.

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@Rnedsram 

You actually don't need the e-mail account to be active to login your PM account.

You just need the e-mail address and associated password.

If it got to the point where you FORGET the password, then you wouldn't be able to change it as the 'forgot password' feature would try to send the password reset to the now defunct e-mail account.

[softech · Accepted solution]

@Rnedsram   You should still be able to login Self Serve My Account with the old (defunct) email address at the moment.

However, to change the email address used on PM, you need to open ticket with PM Support:

1. If you have can still login  to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to Self-Serve My Account or you if have trouble opening ticket with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there