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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29936 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41747 Views
  • 185 replies
  • 29 Bravos

Resolved! Changing Credit Card

I changed my credit card successfully.  According to President's Choice, it was processed with them.   Public Mobile tells me that it was rejected? and to contact my Credit Card provider, which I have done.    Credit Card company has verified that it...

abreadon by Great Neighbour / Super Voisin
  • 993 Views
  • 5 replies
  • 0 Bravos

Resolved! data

My wife received a notice from Public Mobile that the usage of her data was close to the limit. When we go in her account "view my usage" she still has half her data still available? what do we do?

Sea_Mare by Good Citizen / Bon Citoyen
  • 1390 Views
  • 7 replies
  • 0 Bravos

Usage History won't sort

I manage my family's 3 accounts and my wife has used 80% of her data, which is unusual.(It would be a nice touch if PM allowed the amalgamation of accounts under one set  of user credentials, but that's not the main reason for posting.)I thought I'd ...

gancanny by Good Citizen / Bon Citoyen
  • 1393 Views
  • 12 replies
  • 2 Bravos

Lenny - the Telemarketers worst nightmare!

Do you get a lot of spam/scam/telemarketer calls? If so, I've setup a brand new easy-to-remember Canadian access number for Lenny that I'm letting fellow Public Mobile community members know about to try first! Calls are recorded, and may be shared o...

Nezgar by Mayor / Maire
  • 7634 Views
  • 25 replies
  • 24 Bravos

Resolved! My Payment date keeps backing up by one day

Hi Weird situation but my bill payment date keeps backing up by one day each month.  When I signed up my bill date was Dec 10.  In January I got billed on the 9th.  This kept happening and now in July I get billed on the 26th and in August I will be ...

Suemilward by Great Neighbour / Super Voisin
  • 1436 Views
  • 9 replies
  • 0 Bravos

Resolved! Old cell activation

I have an old cell phone that I am wanting to activate with public mobile, my question is am I able to activate this cell even though there’s no cell number or do I need to have a number from another provider? Forgot to mention the cell is an iPhone6...

lee682 by Good Citizen / Bon Citoyen
  • 1482 Views
  • 12 replies
  • 0 Bravos

Resolved! Texting Australia, anyone had success?

Hello Community,Has anyone had success texting Australia before?It appears so...as mentioned here by @computergeek541 https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/txt-to-Australia/m-p/482463/highlight/true#M61606I have tried, but woul...

esjliv by Mayor / Maire
  • 980 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to Process Transaction

Hi, I've been using the service for about 2 years. Last month on the 28th I made a payment as usual and all was fine. This month I'm trying to add funds and I'm getting the following Error message------------------------------------------------------...

jeremgod by Great Neighbour / Super Voisin
  • 1146 Views
  • 3 replies
  • 0 Bravos

Resolved! Compatible phone?

Hi. I am using a moto-G6 on my Public Mobile account, and I am very pleased with the service Public Mobile gives me. My friend would like to purchase a Moto G8 Power Lite phone, and wants to know if it will work with a Public Mobile SIM card. Website...

tuck53 by Good Citizen / Bon Citoyen
  • 2100 Views
  • 12 replies
  • 0 Bravos

Resolved! Invalid Sim on activation

I started to activate the card but didn't complete the setup. Then I got it at that screen and later tried to go back into activate that card on a different email account now when I try to put in the SIM card number it comes up as invalid. Please hel...

Lucas678 by Good Citizen / Bon Citoyen
  • 1304 Views
  • 3 replies
  • 0 Bravos

Speakout vs PM

Hi there: I am considering switching from 7-11 speakout to PM, and wanted to see if anyone could share any of the downsides if any once they made the switch. From reading the community, here is what I have found so far: Pros:Plan loyalty/community/au...

Resolved! Price / Plan Changed?

I've been paying for a $120 per 3 month plan for my daughter for years, using auto pay.  While checking something else, I noticed an "expired" notion on the current plan and see an estimated charge of $ 225 for the next billing cycle.  Did I miss som...

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flashbulb by Great Neighbour / Super Voisin
  • 946 Views
  • 3 replies
  • 0 Bravos

Public App

Is Public Mobile working on a simple app that will let customers log in to check and update information? Balances?

Austin_YQU by Good Citizen / Bon Citoyen
  • 1441 Views
  • 8 replies
  • 0 Bravos

Remaining data doesn't match up with actual data used

Hey peeps,My plan just rolled over (on the 23rd) and my account shows that I've used 700mb. When I go to my usage review, it shows that I've only used about 150mb since the 23rd (add an extra 200mb on the 22nd and it still doesn't add up). I even wai...

lilkoje by Good Citizen / Bon Citoyen
  • 813 Views
  • 4 replies
  • 0 Bravos

Resolved! how can i unlock my self serve

how can i unlock my self serve? Hi i tried resetting the password but it locked me out. It indicated I need to contact moderator for help i have access to my email account but do not the answer to the questions. Any help will be appreciated.

e1r0y by Great Neighbour / Super Voisin
  • 1483 Views
  • 7 replies
  • 0 Bravos

Resolved! payment

I MADE AN ERROR AND LOADED UP MY 30 DAY PLAN FOR $100.00  INSTEAD OF $10.00HOW DO I CHANGE THAT,  OR WILL MY EXPIRY DATE CHANGE TO A ONE YEAR PLAN? 

3984 by Great Neighbour / Super Voisin
  • 1782 Views
  • 10 replies
  • 0 Bravos

Resolved! UMIDIGI Phones Supported

I've checked the models supported & unfortunately, the one I'm interested in doesn't appear in the drop down list.  I'm really hoping that the drop down list isn't up to date.  Can someone please comment if it is & if so, why the UMIDIGI A7 Pro doesn...

PatB by Good Citizen / Bon Citoyen
  • 3610 Views
  • 13 replies
  • 0 Bravos

Resolved! Changing back to my PC number

Hello I just activated my Public Mobile number in Nova Scotia I have had an Ontario PC Mobile number for 10 years. I was told that I can switch back to my PC number once I activate new Public Mobile number. Can anyone help me do this?

Emgloyn by Great Neighbour / Super Voisin
  • 1769 Views
  • 11 replies
  • 0 Bravos

Resolved! account balance

I don't understand, I have credit 15 dollars in my account on July 21, my monthly fee is 15 dollars, shows on my account July 21 charge come from my credit of balance, but my credit card been charged $16.8. please give me a call to explain how the mo...

skytian by Great Neighbour / Super Voisin
  • 1786 Views
  • 8 replies
  • 1 Bravos
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