[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Voicemail
Just today my voicemail stopped working. I have tried resetting my passcode and i was told my 10 didget phone number was my temporary password. Nothing is working.
$1.99 Public Mobile SIM cards
Canadian Cell Supplies has public mobile SIM cards on sale for $1.99 for a limited time. Free shipping via Canada Post. https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-...
Resolved! Incoming calls problem
Hi There!My plan is included Canada-wide calls but I can't receive the incoming calls. I can only call someone. I can't receive calls. Can anyone help me?
Missing Urgent Medical Calls
Hi, I am currently in a hospital and had finally arranged for a physician's call. Waited for three hours, only to find out, I had been missing her calls all afternoon, as well as from anyone else. All calls are going directly to my voicemail without ...
Resolved! US Roaming
New User here Comment:I just purchased US roaming 10 days and it takes effect immediately. I'm not planning to go there for a few days.To me it seems like a rip off ... surely the plan would take effect at first usage. Question:Can one cancel and get...
Resolved! Data usage / limit error
My account says I've got 3GB of data per month but when I view my data usage on my phone it says that I've used 1.81 / 2 GB, suggesting I only have 2GB instead of 3GB as it should be. How can I fix this? Will I get cut off when I reach 2GB? Help with...
Resolved! Inaccurate location
PM sent me a text to say I am roaming in USA when in fact I am sitting in my living room on Galiano Island.
Resolved! Cannot receive sms or calls
Hi there, Today I noticed that I cannot receive sms or voice calls. Data and outgoing seem to work fine. Can an admin help look into this for me? Thanks.
Resolved! Calls going straight to Voicemail, texts extremely delayed
Hi there, hoping somebody can help! Background:Sometime this afternoon my calls started going straight to voicemail and texts are extremely delayed. I work as a therapist so this is challenging to deal with as I see clients through the day and people...
Resolved! Canada-wide calling does not work?
I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".I have called this number on my land l...
Re: Not Able to Receive calls
I’ve been a long time Public Mobile user and I suddenly cannot receive calls as well. Support has created a ticket and I’m waiting to hear back
Resolved! Not Able to Receive calls
Hi, I bought some recently and activated it on Mar 27. I am facing issue in receiving calls alone. Please check and do the needful
Why does it say the provider has switched off data?
I have data left but today it said the provider has switched it off. Why??
Resolved! What hours are agents available for assistance?
What hours is an agent available? Not everyone is 9-5:00
loss of service
Today my phone sent me a notification of " No Service." It is only 3G. Service was out for approximately 15 minutes and then returned. This has happened twice today. I've had the phone for a year or so with no other connection issues before today....
Resolved! Porting Complications
Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...
Resolved! US roaming data add on
I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days.
USA with roaming on, calls going straight to voicemail and can't make voice calls
I purchased the $20 for 10 day USA roaming add-on. While it is working for data and texts, it isn't working for calls. Anybody who calls me (from their USA numbers) tell me the connection goes straight to voicemail. This happened last time I used thi...
Cannot receive call
Today. Something wrong with my two numbers. We can call out , but when others call me , it will go to voicemail box
Resolved! What is my referral code?
Resolved! Tax receipts
How do I obtain my 2021 phone payment tax receipts? thank you
Resolved! HELP
Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...
Resolved! SIM Card
Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...
Resolved! How to change credit card
I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount? Thanks.
Resolved! Anyone else unable to receive calls or texts?
After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?
Resolved! Please Help!!!
I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected.
Resolved! Password Reset
Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year. If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it? Beyond stupid. ...
Really upset. Provider temporarily disconnected my simcard
I only use it for appointments and to call my boyfriend. Its paid and without warning while studying on call it dropped and I got a warning notification saying "Simcard temporarily disconnected by provider" nothing else, and it only pops up whenever ...
Voucher didn't cover total balance owing on 1st pmt...what now?
I had a balance of $50 owing, so bought a voucher for $48 + $2 tax = $50 (thinking my balance owing included gst.)When I applied the voucher it only applied the $48 so I still owe $2 by tomorrow.What happens if I have a $2 balance owing past the due ...
Resolved! Unable to check if phone is compatible.
There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...
