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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9562 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20271 Views
  • 180 replies
  • 24 Bravos

Resolved! My husbands service

My husband is with public mobile and today his service and phone number was cut? He never made a public mobile account, but the payment for his service was successful in the 13th of April. Any ideas to what we can do?

karden31 by Great Neighbour / Super Voisin
  • 889 Views
  • 7 replies
  • 0 Bravos

Can't call within local.

Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

cmission by Great Neighbour / Super Voisin
  • 502 Views
  • 6 replies
  • 0 Bravos

Resolved! $15 30 day plan not allowing me to make calls

Can someone help me out here?  Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data.  I can’t call...can someone hook me up with a moderator please?

loves_tweet by Good Citizen / Bon Citoyen
  • 1562 Views
  • 30 replies
  • 0 Bravos

Drop Calls

I have been have a lot of dropped calls recently, can anyone help me?

JPM1988 by Great Citizen / Super Citoyen
  • 1305 Views
  • 9 replies
  • 0 Bravos

Bandwith

I have paied my service. Nut the bandwith  is very weak. I can not connect to the internet or  browers

Anita1956 by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Phone no go grrrrr

Wondering why I can't use my phone to call as I am on pre pay.... I have had this account for over 6 months now....They always take the money....but now it is saying I need to add money before I can complete a call .. grrrrrrrr

Resolved! Phone hanging up automatically

The phone keeps on hanging up automatically when I'm on the call for more than 20 minutes. When it's a short call, it's fine. But, when it's urgent and I have to dicuss issues with the other line for more than 20 minutes, it keeps hanging up.  And af...

Resolved! Account suspended even though I have enough funds in my balance

Please help. I have just activated a new phone line using a 60$ voucher. However the line is not working (no calls can be made or data can be used). When I open my account, it shows that my plan has expired (how can it expire the minute I activated i...

myassine050 by Great Neighbour / Super Voisin
  • 1459 Views
  • 6 replies
  • 1 Bravos

Resolved! Auto pay update credit card

I am trying to update my credit card as it expires this month.  I am set up for autopay.   I fill out all all the information and the. It says my credit card company has denied the transaction.  I called my my credit card and they said no they did no...

Reimer29 by Great Neighbour / Super Voisin
  • 437 Views
  • 3 replies
  • 0 Bravos

Referral rewards

I referred a friend last month and I haven't received my referral? 

H3rnandez by Good Citizen / Bon Citoyen
  • 979 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Add on US Roam

I purchased a 10 day add on plan back in the fall of 2018.  I was only in the US for about 4 days.  When I look at my plans and  add owns it still says it is active.  I thought it expired after 10 days?  Is this a mistake and is it expired after 10 d...

khdaynes by Good Citizen / Bon Citoyen
  • 659 Views
  • 4 replies
  • 0 Bravos

Resolved! Is there a way to report private message spam?

Just wondering if there is any way? I just got a weird pm from someone saying they like my profile and want to discuss something important privately via email. Seems like spam, just wondering if PM tracks this and/or does anything?

kelvarnsen by Model Citizen / Citoyen Modèle
  • 1082 Views
  • 9 replies
  • 0 Bravos

New sim activation failed. Error message "Invalid sim"

I ordred a new sim and tried to activate it. The first time it failed at the final step when i put my card details. I tried again and it failed too. So i gave up but today i tried to reactivate it and put the 19 digit sim number, it says "Invalid SIM...

jayantxiii by Good Citizen / Bon Citoyen
  • 1004 Views
  • 9 replies
  • 0 Bravos

Resolved! Late Autopay date

My overview page:Top payment due date is April 30Bottom autopay date May 11 (It was May 11 on April 10) I sent a private message to moderator on April 10.  I was told it will be fixed.  But the autopay date was changed to May 11 now.  Sent another pr...

popping by Retired Oracle / Oracle Retraité
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! I forgot the email to my son's account

Hi, I've been with Public Mobile for a while, and when we decided to get a plan for my son I made a different account to sign up and enjoy the referral bonus. Recently he is being a little **bleep**, and I have decided to cancel his plan though. Howe...

Alystra by Great Neighbour / Super Voisin
  • 736 Views
  • 4 replies
  • 0 Bravos

Resolved! regarding payment for re-cycle

Hi there,i'm having issues with my bill as my bill for the 13th of may when my plan re-cycles was $28 with rewards. I just paid it off because i thought i would get a re-cycle of data casuse i've run out and it now says i need to pay $40 on the 13th ...

samkc1697 by Great Neighbour / Super Voisin
  • 356 Views
  • 2 replies
  • 0 Bravos

Resolved! lock

i am lock out of the online and not getting my rest asswrod to my email

Resolved! Setting up my phone

My phone is not working, it says "unregistered SIM".  How can this be when I set up everything as requested.  You were supposed to cancel my landline and it is still working.  What is going on? 

niitsit by Great Neighbour / Super Voisin
  • 651 Views
  • 6 replies
  • 0 Bravos

Phone not working

I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do 

Lilchicky887 by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Potential scam...?

Hi, Normally I'd deal with things like this myself by either ignoring it, blocking it or if I'm in a mood respond to it and mess around with the person, but in this case given the context and literal secrecy implied, I figured I'd share this message ...

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Barryere by Great Citizen / Super Citoyen
  • 1224 Views
  • 21 replies
  • 9 Bravos

Locked out of the self-service portal

New user here. I created my account on Saturday, and as always carefully chose an obscure password and noted it down exactly.  I can not log in.  It rejects my password.  OK, it's marginally possible that I miscopied it, so I try the "forgot password...

mwandel by Good Citizen / Bon Citoyen
  • 544 Views
  • 5 replies
  • 0 Bravos

Resolved! Promotions for $0

Is the promotion for referring a friend and getting a $0 phone with the plan still on 

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