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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Preventing number porting / scammers

There have been a few news articles lately of scammers managing to port peoples numbers so they can hijack their online accounts. https://www.straight.com/tech/1332666/west-vancouver-police-warn-about-emerging-mobile-phone-swapping-scam https://www.c...

400 Free International Call

That free package that we received for Christmas - the 400 min of International calling - what countries does it cover? Only Canada and the USA. Can we call Europe too or not? Thanks!

rewads

How do i redeem my rewards?

Change plan from $25 to $15 plan and keep bonus 1gb -addon

Hi I hardly use any data and currently on the $25 1gb plan.Since I added the christmas bonus of $0 1gb data add on to my plan, can I switch from the $25 plan down to the $15 ? Does the 1gb bonus data stay with me or I will lose it as a result of the ...

Resolved! Android dialpad not displaying

Just two days ago the dial pad on my phone stopped displaying. I call voicemail, but when it says "press 1" I can't!! I used to be able to press the number pad button and the dialpad would pop up, but now, nothing happens. I am not sure if this is ...

Porting a Land Line

My wife's Grandparents are moving in to our family's building, are thinking of getting a cell phone, and want to port their landline as they have had the same number for 50+ years.Doing a search it look likethat is actualy posable now (which I didn't...

Looking for a Phone - Anyone seen any deals?

My wife's grandma is moving in to our building and looking to get her first cell-phone. It's hard to know exactly what she needs or is looking for:-Idealy less than $350-Android or Apple is fine-She will probebly keep it simple (has an ipad for more ...

Resolved! "Account number is not valid" message when someone calls me

My plan is not new and everything was working fine before. I decided to port over a number I had been using for a couple years on Fongo (voip) to use that as my main phone number. Everything seemed to go fine with the process except I just realized s...

Resolved! 1Plus 7 Pro Network issues

HI, I can make calls on my new phone with not issues, but I can't access my data plan.I have reset my network settings, but still no data even though I have lots available. ThanksTanya

Resolved! free add on for Holidays, don't work

I tried call to Russia, but it says I can't, because "talk is not included in my current plan", but free add-on were activated. My current plan - 50$.

Too many characters in email address

I am trying to activate an account for my wife but her email contains more than 30 characters. and the Public Mobile site will not accept it. How do I resolve?

Resolved! How to remain my cell# in two months with minimum charge？

I will travel abroad for two months, and won't use my PM cell# during the time.How can I pay the minimum charge to remain my cell# so that I can go on to use it as soon as I'm back? Thanks!

8$ plan to call Canada from US (200 mini)

I was hoping this affordable package would allow me to call my aging mom (in Canda) daily while I'm away in the US on a vacation. After purchasing the plan (It is visible in my profile now), I'm not able to call my mom. The message says I need US roa...

Signed in 1 day before free gig for ever, can I get that still?

Hey guys and gals,I am happy to be here, thanks for reading. I have a bit of a story.I went into Walmart on Dec 3rd to port two lines over to public mobile. I was advised that due to the fact that I was on Telus, that there is a known problem of pe...

400 International calling to China

Hi, I have 400mins international calling add-on, but I can't call China. For example, I dial a cell# (xxxxxxxxxxxx) in China as xxxxxxxxxxxxxxx, the phone only ring the first time, then is dead silence, then disconnected. Anyone know why? edited by ...

Resolved! payment

I have more than enough money in my account from a voucher and rewards to cover my next two bills.(not on auto pay) . So when the time comes to pay , do I have to manually do it or will they automatically take it since the funds are sitting there ? ...

Resolved! Christmas promotion

How do I add on the free Christmas data

I want to restart my current plan, without switching to something else first.

Currently I have the $50 8 GB Plan. I have used all my data, and almost all the bonus data, (It's been a bad week) I have 2 weeks left to go in my current plan. I want to restart the $50 plan, by selecting to change to it effective immediately, bu...

$60 US Roaming Plan

Hi There, I'm hoping someone can clarify something for me; in July I signed up for the $60 plan that included 8.5GB, unlimited international text, unlimited talk to Canada and the US and (I can't recall the exact phrase) use my phone like home, in th...

Usability issue

Dear mods, I want bring this to your attention: When user tried forgotten password, systems asks email address, not phone number.When user register, it asks phone number.I have two phone lines, that requires me to have two seperate my account profile...

Why doesnt password work after ive changed it

Possible return of the $10 50min + 50txt in the future?

I'd like to see the return of the $10 plan. It was perfect for a lot of cases, especially for people who do not need data access or a lot of outgoing text messages (incoming is free). It was simply perfect, so I'd really like to see the return of i...

Resolved! Free Add ons

SpoilerSpoilerIs there an expiry date for the free 400 mins of International Long Distance and 1 GB data? Is there an expiry date for the free 400 mins of International Long Distance and 1 GB data?

Resolved! can't receive or sent MMS, but I can with SMS

I ported my number over today from Public Mobile. MMS messaging doesn't work, only SMS. How do I fix this problem?

THANK YOU, Public Mobile

Just starting a separate thread because I didn't want to be buried under the flurry avalanching behind your announcement thread. Thank you Public Mobile, @CS_Agent, To Whom It May Concern (or whatever entity I should address) for your gifts to us. It...

Resolved! free add on for Christmas

Today I got the free add on for Christmas, when I can use it? from today? or from next pay cycle?

porting home number

I have gone through the porting process and for some reason only two people have successfully used that number. I don't know what to do! John

Refered my friend to public module but got only $1 showing in rewards with number.

Hi, I refered my friend to public mobile which is activated. I got only $1 reward showing in my reward page with my friend's number. I am expecting $20 one time reward also as per the refer campaign running on the site. Can someone pleaes let me know...

Autopay not working

Hello, I just logged in to my Public Mobile account to activate the holiday gifts, and noticed that my plan has been suspended because of non-payment. This has happened before even though I'm on Autopay. Please help! TIA

How can I see if I got the free gig of data and rest of Christmas offer

???

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