Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to register my new Public phone
during the Dec 2021. I referred a friend to use Public mobile, I already got one $5 (1/6 $30) for this month.Under new points system rewards, do I stil get the remaing 5*$5?
I switched my credit card over to my visa debit as I had to close the cc due to a fraudulent charge. My payment did not come out and I have it set up for auto renew. was there something I missed? It did say it was accepted when I changed it.
So I signed into their new portal for My Rewards, and then I noticed a big fat heading after I logged in: ACCOUNT SUSPENDED Contact us to reactivate your account. Contact us I have multiple accounts with PM, and only one account has this heading, oth...
I ordered SIM cards but they weren’t delivered?How do I get them?
I have made a payment with voucher but won’t reactivate much plan
I am new. I have problems receiving mms messages ( Not the topic for this question). I posted a question on the community forum and i think i sent a ticket.I received answers on the community forum. None of them work. I do appreciate people trying. ...
HelloI recently was awarded 500 free minutes of overseas calling and i do not see it on my account details. I also thought i was awarded 15 gb of data and only see 12 gb. Thanks Kathryn
I've lost my SIM card. Is it possible to get a new one with the transfer of my old number?
Logged into account ok but when click on plan details get: Oh no!It looks like something went wrong, but don't panicLogout and then log back in again to continue. Or return to the Login Page Tried logging in and out several times - no joy. Can access...
Hi,Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing. Very frustrating, please help. CrookedLake
I'm unable to access the internet on my phone even though I enough data on my plan. Is there an issue with the network
Hi there I received an email to sign into my self serve to prevent losing my number tried to sign in today but doesnt work and if I try to reset password - it says failif i try to create a new self-serve account it says already in use
Who is helping me? I can't figure this out! I need help
Thanks in advance!1. Why doesn't Public Mobile just have one customer account? Why the need to have a separate Community account?2. Why do I need a userID to sign into my Community account? Is there a reason we can't use our email like we can in our ...
I was Locked out and I can't reset my password, I tried also using the verification but the Verfy button remains disabled, please help me with this issue
I purchase adds on 2 of them for $20 i put in on my cell saturday morning and i never used it this morning i got on my data out of data it tells me like really i want my adds on on my account now or ill change provider.
Even though I have left the country and have the sim card with me, my account still shows that I am making local calls in Canada. This is impossible and very strange. Has anyone else experienced this?
I am trying to create a ticket because my cellular data network is not activating on my iPhone. It has worked fine on this device and all of a sudden stopped working for me today. I performed all of the supplied troubleshooting steps, and then your t...
Hi, This is the second time my phone has no service. Please help. I am not getting calls or messages. I also can't send out anything. Please get this fixed ASAP. Kind regards
I have been submitting my email address numerous times and still no promo code emailed to me. Anyone experience the same thing?
Hi. Anyone know why over a week moderator_team does not respond to privare messages?
My phone was stolen in December. How do I get my new back ???I called it just outta curiosity yesterday and it was ringing. Which means someone is using it ??
So I haven't been receiving and incoming SMS or incoming calls and recently learnt this was because my port failed. I need help resubmitting a request to port my number over from my old provider to my current.
I cannot access my self-serve account because I no longer have access to the e-mail address that I originally set it up with, so re-setting the password would not work, because I could not retrieve the information that would be sent to that e-mail ac...
My kids had accounts and they changed the account info. Now we can’t access them and the payments are still coming out months later. Does anyone know how to get back into accounts or stop payments
I bought a new one, my old one doesn't seem to work anymore. How do I activate it?
Greetings, I was just about to post about what seemed like a forced conversion to the new rewards/points based system, received an email on Jan 24th regarding me joining the new rewards system ("Congrats, you just earned 5 bonus Public Points") - bec...
My pin on my public mobile voucher is saying invalid but i just purchased it?
@links to membersHi,My mom recently passed away, and I transferred her account to my aunt. I managed to get the number changed, and the account changed to her name, and I was able to change the credit card information from mine to hers, but I can’t f...
