Community

Resolved! Switching to Public mobile using old number

If anyone has an idea of how much would Public mobile charge if I wanted to keep my old number from my old provider when I switch to public mobile ? I am asking for a friend as I am already a public mobile user  Thank you!

Resolved! Data not working

Hi , I just activated my Sim card 2 days ago, everything is working but my data in Not working,  I have 5 gb data plan?

Resolved! I cannot get into my account

Hey I dealt with a sim swap issue in February and got a new number I was able to get my old number back so had no need for the new number, I used the new number for my fraud alert though so I actually do still need it. I currently don't have service ...

Resolved! SIM card not Supported on Iphone XR

So if I don't figure this out - Im switching to Bell. Activated today 5/28/21 -Iphone XR: My SIM card is not working on new Public Plan.  Previous plan was Cricket (USA), I did not have this plan on and cancelled it before I got Public plan.  -During...

Resolved! Setup and Activation Troubles

Hi all, Began my account setup last night. Entered in my SIM Card number and my number from TELUS I wanted to transfer to Public. Entered payment details. Received a text saying I successfully created a new PIN and an activation confirmation would be...

Resolved! Transfer phone number

I started the phone number transfer from Bell for more than 24 hours but it's not finished yet. I can't receive phone calls to either the phone number I wanted to transfer nor my temporary number. Is there a problem? How do I know the process is comp...

Resolved! Want new cell

Hello hope I can ask this. I want a newer to me cell phone. Mine is over 4 yrs old. How hard would it be to activate a new phone as long as it is compatible. Is it as simple and just taking out my Sim card from my current phone and putting it in my n...

Resolved! Help - 2 accounts disabled?

 Help - I just discovered that my 2 Public phone accounts have been disconnected. Could someone please help? I don't know why this happened and since my account has been disconnected I can't log in to my accounts. Caroline

Resolved! sim swap

i have new sim so i want to transfer account and old number..any help on how it should be done?

Resolved! Number change

My phone service stopped working after I did a number change. 

Resolved! No service

Anyone aware of any issues in Kawartha Lakes area of Ontario?

Resolved! 'In-between' plans?

My brother has referred me but he happens to be on a 2GB plan for $30/mo that is no longer available. Is there any chance of still getting on that if he is referring me? 1GB is too little for me and I 'd rather not bump up to $35 if I can help it. An...

Resolved! Porting New Number in and Old Number Out

Hi All, I'm looking to 1) Switch my phone number to a new one2) Transfer my current phone number to a family member What's the best way to do this so that I can retain my current plan and rewards?

Resolved! I have over 1500 Canada wide minutes on my plan but was charged for 2calls to BC. Why?

Resolved! Number not recognized by many services

Both my partner and I got PM sims same time with similar number (672). It's been a year since we got the sims and still many services (Eg: Uber, Banks) doesn't accept both our phone numbers as valid number when entered in their web/app form. May be o...

Resolved! Porting to Telus while Suspended?

I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mob...