Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought my sim card from retailer which is quite easy for me instead online order coz it takes almost week to get it. I paid only for sim card plus tax and I asked for activation as well. Retailer activated my sim without any extra charge which find...
Hello! I recently made a late payment, but on my profile it says I'm still owing money after paying the bill. What does this mean?
Hello, My Self-Serve account is locked and I would like assistance to get it unlocked so I can track my data usage. Thank you,
This month, I ran out of data for my plan. So I bought a $15 1GB add-on to my regular monthly plan, to tide me over. My next billing date is April 24th (Thursday). I just want to make make sure that this add-on isn't going to be a permanent monthly c...
For a limited time, get 2GB of data for $0* when you join Public Mobile.Use promo code BONUS2GB when you activate on the $35, $40, $45 or $50 plans. I saw this offer just now. I currently have the $25 monthly plan. If I upgrade to the $35 plan, am I...
One thing that has become worse in recent months is the fact the customer service reps all seem to operate on their own whims and randomly try to do things Previously I used to email Public so often I had a canned response I would simply insertThen t...
Not receiving calls and trxt
Hi, I upgraded my plan today. My old plan renewed yesterday and I switched to a higher data plan today. Instead of charging me the difference I was charged the entire cost of the new plan. I tried to submit a ticket but that system won't let me lo...
No problem with my browser, two days ago I was able to set the plan to change upon my next renewal, today. Looking at my account today though, it says I’ve started the next 30 day term on the old $50/8.5 GB plan (8 GB + 500MB bonus), not the new $50/...
Hi,I am trying to change plans and the website will not load the page for plan change with any plans. It has the outline of the page but no content. I tried in both of my accounts and the same blank detail for both. It happened yesterday and is st...
How can I add your company in order to pay monhly?
Hi,These are my questions about the US roaming add-on for talk:1. Is it unlimited minutes for the 10 days?2. If I am in the US, can I call a person in Canada?3. If I am talking with someone in the US, will he get charged long distance because I am us...
I never received the confirmation text from Telus about porting my number. Maybe I removed my Telus Sm card too soon? How can I do-over to get the text from Telus?
My payment is set for tomorrow But my Plan expired today for some reason How can I fix this
My brother has now been a user for a full month and he used my referral code when he signed up. However, I have not gotten the credit, nor have I gotten any the discount either? I have been using public since Dec of 2020. How can I get this proble...
Why would I block a call or are they still able to send messages and call me
Hi there,I will be moving to Halifax in a few months. Will anything change with my plan if I move there? I'm assuming I don't have to do anything and my phone plan will continue to work as usual, right? Thank you!
My credit card was charged for an amount that is not my plan.how do I find out what the charge was for ?already checked my payment history
If I'm in Alberta and I phone BC or Ontario, does it go against my province wide limit or Canada wide limit? It all seems to be assigned to Alberta.
Hi, I noticed that my data is not working and upon checking my account, it says that I have used all my data on my plan. But I have checked the history and I have not used all of it yet. Is there a chance to get my unused data back? Thanks!
I bought extra data as an addon a long time ago and it used to work. Now, it doesn't. It says under usage that I have quite a bit left, but I can't get it on my phone even though I have the data icon activated. What to do?
Just registered, activated and paid for 2 new accounts today. One works just fine, the second xxxxxxxxxx does not. Someoneelse answers the number so it appears that I have been assigned a numberalready in service with someone else?? Have tried it se...
My wife and I both have Public Mobile plans. We currently live in Abbotsford, BC with lower mainland area codes. We will be moving to Vancouver Island next month.1. Will we be able to keep our numbers the same?2. Will we need to shift our service are...
