04-07-2022 06:15 PM
hi,
my account is active but no service so I cannot make call or take call, can someone help with this ? Thanks
04-07-2022 06:36 PM
See what devicecheck.ca has to say.
04-07-2022 06:31 PM
Everything is down , no service at all
04-07-2022 06:31 PM - edited 04-07-2022 06:31 PM
@AD688 On the phone, does it show any error like 'No SIM", "SIM not provisioned", "No Network"? Any status bar?
Also, you might want to try to reseat your SIM, power off the phone, take sim out for a minute before putting it back in and power on
Are you able to send and receive texts or is everything down?
04-07-2022 06:29 PM
@AD688 wrote:my account is active but no service so I cannot make call or take call, can someone help with this ? Thanks
The first obvious troubleshooting steps would be to restart your phone, and also if possible to try your SIM card in another phone.
