over charged

[joanna3]

i got charged twice in my account this April 1

[esjliv]

@joanna3 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area on our self serve account: https://selfserve.publicmobile.ca/Overview/,  then contact Public Mobile Customer Support Representatives (CSA).

OR, check your history of transactions and see what may have occurred :https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ 

[Yummy]

PM had issue with autopay on April 1.

If you see funds on your account, leave it there for next renewal. It is easier that way than to ask for refund as it might take the same amount of time to process and receive it.

If you do not see extra funds on your PM account but your credit card has been charged twice, contact agent for refund. Do not ask bank to dispute charge as it will cause some issues with your PM account. You can find details if you search through forum.

[JL9]

Yeah the autopay chaos. If you dont need that extra payment the most painless option is to leave it in there to cover your next renewal, you essentially wont have to pay again with your card until June

[softech · Accepted solution]

@joanna3  Yes, there was major system issue on April 1 with Autopay and renewal.  No worry, If you see the extra sitting as Available Fund in My Account, you can leave it there and let PM uses it for your next renewal. 

Or you can  open a ticket with PM support and demand a refund, but it might take 2 or 3 weeks:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there