Activated a SIM card with public mobile canceled koodo public mobile still not working what's wrong

[Peterbilt]

• Activated SIM card and it's still not working

[esjliv]

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@horemans wrote:

This has changed. My last port from Telus was done by message.

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@horemans  sure you could probably port from Telus through messaging CSA (if that is what you meant above).

But, when did this change?

Still looks like you can request the port of a phone number except Koodo Prepaid or PC Mobile through activation or your self serve account:

@Peterbilt  - where you successfully charged for the SIM activation?  Does your self serve account status say ACTIVE?

Try restarting your phone, and perhaps perform a Reset of you Network Settings.

[horemans]

This has changed. My last port from Telus was done by message.

[darlicious]

@Peterbilt 

Did you port your postpaid koodo number in upon activation and reply YES to the PAT (porting authorization text within 90 minutes of receiving it? If yes then your port completed assuming you didn't cancel your koodo account before porting.

If you have no services on your pm sim card then it's likely your SIM card did not provision correctly upon activation. You can confirm this by putting it in another phone with the same result.

Contact customer support and put "SIM card did not provision correctly upon activation in the subject line" and leave a detailed message explaining your issue. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

[BKNS27]

@Peterbilt 

As @horemans noted to leave your old SIM in the phone and wait for a text then reply with YES to confirm you are porting over to PM. There is a 90 minute window or the porting process will not port over.

Then swap the SIM and reboot your phone.

If you missed the text, you will need to contact a CS_Agent to restart the porting process by private messaging or Chat on this Community page.

[softech]

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@Peterbilt wrote:

• Activated SIM card and it's still not working

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@Peterbilt   are you porting from Koodo ? Is your Koodo account Active? Is your Koodo account preapid or postpaid?

Also, can you make outgoing calls? if not, what is it showing on the phone status?  "NO SIM"? "NO Network"?  "SIM not provisioned"?

[CountyDownIeUk · Accepted solution]

@Peterbilt 


Porting from Koodo

postpaid 

or 

prepaid

?

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[horemans]

Is this a new number or are you porting?

I assume a port.

You need to leave the old Koodo sim in the phone. You need to reply YES to their message to confirm the port. It will not work if you take the old sim out!