Phone order question

[dmsta]

I ordered a new phone on the Public mobile site over 10 days ago. The tracking says a label has been created but it hasn’t moved or even been picked up. Should I be concerned? Or just cancel my order and go buy a new phone?

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[CS_Agent]

I hope your day is excellent!

I'm just following up on your case to check if you still need assistance from our end, also I would like to mention that the system will close the ticket 24 hours after its creation of it.

We will be waiting for your response.

Thank you for your time.

Kind Regards, 

Francis
Customer Support Agent.
 

[JL9]

Yeha unfortunately you need to be really patient and then some with their shipping 

[dmsta]

Thank you I wrote them hopefully it comes soon

[softech]

@Gunner123   Yes, ordering SIM with PM usually is a bit long.  There have been time that PM can deliver within a week but lately it has gone back to 2 weeks.

I also suggest to get it via store or via Amazon (especially if you have Prime me membership).   Many members also got it from https://canadiancellsupplies.com/

[softech · Accepted solution]

@dmsta   Yes, phone orders with PM could take as many as 2 weeks.  It has been 10 days but you got the tracking number, so it should come soon.

To confirm if any issue with the shipment, please open ticket with PM Support via messaging.  Send them the order number and tracking for them to look up the order:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Gunner123]

@dmsta  hi  I find buying a phone or sim from Public takes way to long you may have a 2 or 3 week wait