Phone number changed but no in calls or out calls, nor SMS

[StevoPic72]

I changed my old number for a New one and its been a week with an account that shows disconnected with my new number and my month is full paid.

Im an existing client and Im frustrated of not being able to get my new number fully activated.

[darlicious]

@hTideGnow 

No I think changing the phone number on April 1st caused a problem. Or rather April 1st was the problem.....everything was rather glitchy that day.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

[hTideGnow]

HI @darlicious but OP said April 6 was the renewal date.  You think Autopay/Renewal still have problem?  

[darlicious]

@StevoPic72 

April Fools Day was a real joke on pm's system and services I wouldn't be surprised if affected you as well as there were many strange glitches affecting seemingly unrelated systems to the Auto pay system failure. The CSA may need to open a ticket with the tech team.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

[softech · Accepted solution]

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@StevoPic72 wrote:

April 6 was the renewal day, my account is active. I changed it Last Friday. I try to make calls but it hangs up right away. 

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When you make a call to your new number, does it go to your voicemail?

but it has been so many hours, I think it is time to open a ticket with PM Support:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[StevoPic72]

April 6 was the renewal day, my account is active. I changed it Last Friday. I try to make calls but it hangs up right away. 

[esjliv]

@StevoPic72  - if your account status is active it should work without delay.

Can you try your SIM card into another compatible phone to see if the services work?

Do you have an iphone that you need to deregister the old number on?

Deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
3. In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
4. Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

You could try and go change your number again...but if you would like to keep this number and troubleshooting is not working, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[NDesai]

@StevoPic72 Number change is pretty quick. You will have to reboot your device so it can update the new number. What happens when you dial a number or send a text message? 

[darlicious]

@StevoPic72 

When did you change your number? Last Thursday or Friday? When was your last renewal? Can you log into your account and check it's status? Active? Suspended?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #