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Calling Public Mobile subscriber in the U.S. requires adding “1”

colleeno
Model Citizen / Citoyen Modèle

A friend who is subscribed to Public Mobile with a CAN-US-MEX plan is currently in Florida. She was surprised to see that she had some voicemails on her phone because she had not received any calls. Turns out all calls from Canada have been going directly to voicemail. We tested it this morning: I called her number (from Canada) – it rang a few times and then went to voicemail but her phone did not ring. A second call went through when I added the “1” before her number.

Has anyone else experienced this?

3 REPLIES 3

colleeno
Model Citizen / Citoyen Modèle

@sheytoon 
That’s what I thought as well.

sheytoon
Mayor / Maire

Wow that makes no sense!

The calling party has no way to know where the called party is physically. They only need to dial a local number.

hTideGnow
Mayor / Maire

hi @colleeno 

yes, it is kind of normal.  I think more and more systems require including the 1 even you don't have to actually pay Long distance , yes, many subscribers need to include the 1 even they are in Canada and calling Canada

 

 

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