charge on credit card

[comac72]

I turned off auto pay on both my accounts and wanted my plans to just run out because I have switched to Virgin mobile and today I get another charge on my cc from public mobile and don't know what it was for!!!  please help

[darlicious]

@Meow 

Yes a typo/autocorrect of OP.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #

[Meow]

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@darlicious wrote:

@Meow 

The APP did not port out. They only removed autopay.

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Thank you for correction.

What is APP?

It used to be OP - Original Poster?

[darlicious]

@Meow 

The OP did not port out. They only removed autopay.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #.

[Meow]

If you ported out turned autopay off on your PM renewal day, there is a possibility you might be charged by PM for next 30 days. It is a matter of timing...

You can always contact agent and present your case and ask for refund.

[darlicious]

@comac72 

Autopay charges on your renewal night occur at 2am eastern at the earliest. If renewals run late it can take up to another 6+hours for autopay to charge your payment card registered for autopay. Its always best to remive the payment card altogether. Log in and check at the bottom of the overview page to see if it says you are registered for "dynamic" autopay.

Additionally check your transaction history for the plan payment that was charged to your credit card. Most importantly check the transaction before your 30 DAY PLAN....$10 charge was debited. Do you see the $2 Autopay reward applied to your account with today's date ( or the same date as your plan amount charge)? If there is no autopay reward credited to your account that is the best proof to present to a CSA that you had removed autopay previous to your renewal. If you can prove this you can ask for a refund of the funds autopay charged to your payment card. Best of luck!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #.

[Jb456]

@comac72I guess you picked new numbers when you switched to Virgin? As if you ported your number over to them then the PM account would have been closed.

Was there a big time difference of when you turned off auto-pay to when you were charged?

You'll have to reach out to Support as suggested by other poster.

[HALIMACS]

@comac72 

Make sure the charge is not just "pending".   It may not settle to an actual charge.   

If it does, contact the Customer Support Agents and if they won't reverse it, process a chargeback from the credit card provider.

You can also completely remove the credit card information, as opposed to just turning off auto-pay.  Make sure there is NO information in any of the credit card fields by completely removing the card.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.