Phone plan

[Samsonken]

Won’t take my payment 

[darlicious]

@Samsonken 

Is your renewal tonight? You cannot force the system to take your payment you will just have to let your autopay card be charged unless you don't have working services then you should choose other amount and top up enough to cover your plan amount.

If you have tried twice to pay you must wait one Full hour before trying again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #.

[Community_QA]

@Samsonken   if you need your service back urgently, buy voucher from retails and load fund via My Account or *611

[pkaraa]

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@Samsonken wrote:

Won’t take my payment 

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you are using Credit/debit card or paying with a voucher?

Are you using 611

[softech]

@Samsonken   is your service working or account status shows supended?

try using the option "Other (enter the desired amount) " instead

Go to Payment option, one time payment, and pick Other (enter the desired amount) instead of Amount due

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Then logoff from My Account and Reboot the phone

[HALIMACS]

@Samsonken 

Try clearing cache and cookies and opening an incognito tab.

Some other users have found that using a completely different device and browser helps as well.