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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52980 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60990 Views
  • 186 replies
  • 31 Bravos

Resolved! unlimited minutes

looking at a new planUnder province wide plan . What is unlimited province wide-minutes2 ? the 2 is? The first part is easy to understand unlimited province wide

gq by • Good Citizen / Bon Citoyen
  • 1968 Views
  • 11 replies
  • 0 Bravos

Invalid Sim

I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.

Dexter2 by • Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 0 Bravos

VPN

Hi y'all. I'm wondering if any of you would be able to help me here, I'm would like to set up the Anonytun VPN for public mobile. I dont anything about this type of stuff but I've used it on Lucky Mobile.Thanks in advance, any help would be greatly a...

Resolved! Autopay inquiry

I just need to talk to a moderator regarding my rewards! I had made a payment but Im questioning the Autopay rewards. If you can please DM me asap!

Randyle12 by • Good Citizen / Bon Citoyen
  • 2192 Views
  • 10 replies
  • 0 Bravos

Resolved! Email address

Do I need to use the same email address for self serve, and community.

ECHuss by • Great Neighbour / Super Voisin
  • 1300 Views
  • 5 replies
  • 0 Bravos

Can't buy a SIM and setup at home?

Went to Walmart last night and they wouldn't let me just buy a SIM and set it up at home.  Is that normal?Then the guy said we couldn't port number.  Unfortunately, I trusted him ... but I get home and see there shouldn't be an issue.  So, feel I got...

ahcz by • Great Neighbour / Super Voisin
  • 2386 Views
  • 11 replies
  • 1 Bravos

Password reset function doesn't work

My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours.  The self service system doesn't work when the self service sy...

Evilbred by • Good Citizen / Bon Citoyen
  • 3447 Views
  • 31 replies
  • 0 Bravos

Resolved! I want to transfer my number to Public Mobile

I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!

little315 by • Great Neighbour / Super Voisin
  • 1925 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to renew my plan now

I filled up account with 50 dollars and tried to renew my plan now because I ran out data. But when I confirm the renewal nothing happens. I get taken back to the main page and the money is still there. Anyone know why? I've done it many times before...

J0HN by • Good Citizen / Bon Citoyen
  • 2321 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards after suspension

 I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have reac...

treefrog by • Town Hero / Héro de la Ville
  • 3086 Views
  • 18 replies
  • 2 Bravos

No Service/ Problem creating self service account

Hello, I've just tried to register my new SIM and a few roadblocks have popped up: 1: Inserted into my phone, the status says No Service, won't complete calls.  2: After signing up, there was a message that said:- Sorry, there has been a problem crea...

sherrimilb by • Good Citizen / Bon Citoyen
  • 2273 Views
  • 16 replies
  • 0 Bravos

Resolved! Store says they don't cover Public Mobile warranty

Followed this guide: https://publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs For in-warranty repair, it refers to Telus locations (https://www.telus.com/checkwarranty) Called two stores and they said they don't have any dealing...

Nevina by • Great Neighbour / Super Voisin
  • 2715 Views
  • 12 replies
  • 1 Bravos

Resolved! CALL AUTO DISCONNECT PLZ HELP!

I tried calling Canada Revenue Agency many times and I keep disconnecting after 2 hours 30 minutes, how do I fix this?

ShermanJ by • Good Citizen / Bon Citoyen
  • 3254 Views
  • 13 replies
  • 2 Bravos

Resolved! Waiting for a month of free service

I submitted my email address online on Jan 23 in response to the 2021NewYear offer, but I didn't get any promotion code from Public Mobile. I activated a plan at 15/month on Jan 24 with the same email address at London Drugs. I've already got the rew...

Daisykt by • Great Neighbour / Super Voisin
  • 1186 Views
  • 5 replies
  • 0 Bravos

Resolved! Change local calling area

My local calling area is set to VANDERHOOF BC.I like to change my  local calling area to VANCOUVER BC.I know if I change my phone number then I can change local calling area too.But I like to keep my current number and change the local calling area o...

myung by • Great Neighbour / Super Voisin
  • 3267 Views
  • 19 replies
  • 0 Bravos

Resolved! Pause AutoPay

I would like to temporarily suspend my account and I'm currently paying through AutoPay. My available balance is $0. If I turn off AutoPay would I be able to accomplish this? Also, when I turn it back on will I receive the AutoPay reward immediately ...

golfball by • Deputy Mayor / Adjoint au Maire
  • 1528 Views
  • 3 replies
  • 0 Bravos

Resolved! Add ons

I’ve incorrectly added the wrong add in n

Shar2 by • Great Neighbour / Super Voisin
  • 1432 Views
  • 6 replies
  • 0 Bravos

Resolved! No service after payment

Missed a payment, so I lost service. Played my bill but now I have no service. Help?

aap124 by • Great Neighbour / Super Voisin
  • 1230 Views
  • 4 replies
  • 0 Bravos

phone calls not coming in

I am a new customer and no one can call me from US?  Is that why this is so economical?

nospare by • Great Neighbour / Super Voisin
  • 772 Views
  • 4 replies
  • 0 Bravos

Resolved! Unauthorized payment

I was not registered for auto pay, my last payment  was done as a one time payment and my card was charged today as auto pay. How do i receive a refund?

Celina17 by • Great Neighbour / Super Voisin
  • 1026 Views
  • 3 replies
  • 0 Bravos
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