[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New SIM not getting activated with a new number
I just activated sim with new number and its not recognized. I have tried to put another public mobile sim in my phone and its working and I tried to put new sim to another mobile and its not recognized. is ther a minmum time for activation even for ...
Moderator
How do I get in touch with a Moderator? I have an old plan and I am curious if the unlimited talk to Canada/US includes roaming in my current plan? I am able to call from Canada to Canada or the US but am I able to call from the US to Canada or the U...
No Pin
I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.
Water damage to SIM card in mail
Hello! I live in Vancouver and am a new customer of Public. I ordered a SIM card and paid for a monthly plan. But somehow the mailbox leaked and rain got in and soaked the entire envelope and SIM package. My phone did not detect any SIM at all, so I ...
Public mobile data settings
Recent conversations about APN settings on phones.My Armor 9X running vanilla Android 11 shows Telus as net work and in the advanced APN setting it is all automatic with all telus and flanker brands settings available.Interesting.
3G Shutting Down
With all the 3G networks shutting down in the USA this year, will Canada be following suit? If so, how will it affect our 3G connectivity based on our PM plans?The 3G network shutdown will impact more than just phones - CNN
sim card is not ringing but goes to voice mail directly
sim card phone xxxxxxxxxxxxxx is not ringing but goes to voice mail directly.I have tried putting this sim to different phones , it is the same problem. Phones are working well with other sim card. So, the problem is this sim p
Reactivate My Account
duplicate thread
Log in
I am trying to log in to my account, when I entered my information It said it was incorrect. So I tried to reset my password, then it said my email is incorrect. I don't understand what I can do now? Any help please.
Phone plans
What happened to the plans where you pay every 3 months? I think it should be reconsidered sinceIt's not everyone that could afford to pay every month with rent, hydro and food plus working long hours with barely any income coming in. Very troubling...
US Roaming
I bought a U.S. roaming plan when in Maui and it didn’t seem to work. I bought a different plan and it seems to work. How do I get a refund on my first purchase
No network available
Phoene was working fine this.morning and all.of a sudden I can't make ir receive calls . I am.up to-date in payments, haven't changed the phone, Sim card is ok, I turned off and on the phone several.times, please help
Suspending autopay during my travel outside Canada
HiHow can I disable autopay for a while I'm travelling for 2 months?. and how long my phone number will be kept without monthly payment?
Resolved! When US roaming, is my number still international for Americans?
When I'm in the US using the Public Mobile roaming package, can Americans text and call me without being billed an international call/text? Like, does the roaming package get me a domestic-like phone number for Americans, or only the ability for me t...
FYI on US roaming
Those traveling to the US and are considering using the US roaming add-ons should be mindful that AT&T is sunsetting their 3G network on February 2022. https://www.att.com/support/article/wireless/KM1324171 T-Mobile is not too far behind with retir...
Unable to Process Transaction
Hi, I'm receiving this error, and haven't had any issues before with my auto-pay so I don't understand why this is happening? Unable to Process TransactionSorry, your credit card was declined by your card provider, so this purchase could not be compl...
Resolved! Does Public Mobile work for the Samsung Galaxy S22+
Hi all, I'm new to Public Mobile and looking for a new service to buy. I'm looking into purchasing the Samsung Galaxy S22+ and was wondering does Public Mobile service work for the phone. I looked at their phone completability and seems they haven't...
Not able to login
Hi, I went to the strore and the guy activate my account, but after I was not able to login. I achieve talking to someone and she changed my password but I am still not able to login. Not able to reset my password (it says my account is desactivated)...
Resolved! Locked out of account
Locked out of account. Wont allow me to reset password
Transfering in a second number.
Hello all.I successfully transferred my first number in from a Telus account. When trying to activate a second SIM card and transfer my wife's number over (same Telus account) I get error code 821. Can I transfer in a second number? What am I doing w...
Resolved! Not getting verification code texts
Hello, I have transferred my number from another provider on Sunday February 6th, so more than a week ago, and I am still not receiving verification code texts. For the time being I have worked around this but I really need to be able to receive them...
Resolved! Long Distance Talk package not working
I've successfully purchased a 1000 US long distance minutes add-on (confirmed on account). I have roaming turned on, as well as cell data for my Phone app. I've powered phone on/off several times. Am unable to make a call (to US or Canada) , I am c...
Transfer sim to Google Pixel 5
Hi I transferred my SIM card to Pixel 5 phone, but I get an error message saying mobile network unavailable!what do I need to do.
Recharge.com Voucher Not Working
Good evening, I’ve previously purchased voucher codes from Recharge.com without any issues, was able to enter the code into Public Mobile’s site and all was fine. However recently I purchased two codes and both codes were longer than 12 digits (in f...
Calls going to voicemail
tried troubleshooting but no luck
add on purchases by mistake
HiI mistakenly purchased a us talk and text add on yesterday, and I need a refund.Thanks!
Resolved! Security questions
Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?
Resolved! Cant transfer error code 821
Cant transfer daughter account from Bell to public.
