Phone keeps saying no network or no sim card??so there is no service

[Dina3]

My phone keeps saying no network or no sim card on and off...only emergency calls can be made 😑

[BKNS27]

@esjliv 

You are right. LoL

I was probably multitasking at the time. LoL

[esjliv]

@BKNS27 I think you forgot to read other members posts before you posted yours...🤔

@Dina3 I really hope by now your services are up and running.

For future reference, check for outages in your area:

https://istheservicedowncanada.com/status/telus

[BKNS27]

@Dina3 

Need narrow down if the problem is your phone, the SIM connection or your account.

If you can put the SIM into another phone and if it works then it is the phone. 
Next login to your Self Serve account and check the Account Status to see if it is Active.

Please let us know once these steps are done.

[Meow]

How long have you been PM's customer?

Is this issue most recent or service was working up to now?

Did you try to reboot your phone as first step of troubleshooting?

Re-seat your SIM card will be next (remove, clean, plug in).

[softech]

@Dina3   Look like you have joined for sometime and it just stop working? 

did you try to put your SIM in another phone and confirm it is not a device problem?

did you login to My Account and confirmed the account status is ACTIVE?

You said the SIM card on and off, it made me wonder if the phone was blacklisted , please confirm here:

https://www.devicecheck.ca/check-status-device-canada/