Community

Resolved! Plan expired after payment made

I made my payment on the due date but my plan status is displaying "expired". My next payment due amount is still showing the same amount. Do I have to sign up for the same plan again?

Resolved! cant make calls!

I have no service and unable to log onto my account!

Resolved! $35 plan promo activated with bonus 2GB data but no bonus data showing

Hello, Activated this plan about 2 weeks ago, still haven't received my bonus data. Account shows as 3GB of data total to this day. Can a mod please look into this? Thank you. 

Resolved! Re: Beginner’s Guide to the Community

Lost my SIM card need help to transfer old number to new SIM card 

Resolved! Not getting automated text messages

Hello, Weird issue came up after switching to Public mobile about 1 week ago. I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps. I can make and receive calls just fin...

Resolved! 2UV1 cannot make calls

I have tried to make a local BC call and it is not working I am getting an engaged dial tone. I also tried a toll free number and I am receiving a error stating: "2UV1 all circuits are busy, please call later". Why cannot I make these calls?

Resolved! Using Add-on Data

My wife's 250mb was fully consumed and she is now drawing down on the 1gb reserve for the next 7days. Will she get any "alert/warning" message if the reserve gets too low? At what point would such an alert kick-in?thanks Community for your responses....

Resolved! Fishing text

Hi I kept getting some fishing text messages and I am so angry that I couldn’t block the numbers, does PM can do anything to stop it? Thanks 

Resolved! 4 number account pin

I do not have a record of my 4 number account pin and am unable to access anyway to pay my monthly account

Resolved! Data included in my plan

Hello, I have one of the "old" 90 days plans, $120 for 3 months and I have 6 GB of data included for the 3 months. I noticed that the new "equivalent" plan ($40 for 1 month) includes 4.5 GB of data (+ 500 MB for autopay) a month. That would be 15 GB ...

Resolved! Changing address information.

Hi,I’m trying to update my address information. I am trying to put in my alternate phone number and it is saying that it is an invalid phone number but the number is not invalid. How do I get pass this?

Resolved! phone number transferring from Koodo Prepaid

Hello there, I have submit the ticket last week (Ref#214127-909) but haven't heard any feedback.Could you please provide some update at least? Not sure if this would work or not. Thank you.

Resolved! Adding data to US Roaming add-ons

If I buy the 10 day US Roaming add-on with Talk, Text, and 250 GB of data…can I ADD data to it?

Resolved! Vivo X70 Pro Plus

Does anyone have any experience with this phone on Public Mobile?

Resolved! How do I enable auto pay

Resolved! How can I earn money towards my bill

Resolved! Unable to use my international calling while in Mexico

I have been in Mexico for 5 days and unable to make or receive calls.  I purchased the 300 minute international calling add on

Resolved! What kind of nonsense is this???

I am on $15 plan. I have a $75 balance. Did I get up tooo early and check?? I can read what it says (disregard if you have enough funds)...but worst I have ever seen is Plan Expired. I am in BC and is 7:30am. And I thought payments are done midnight ...

Resolved! Long wait to port number from PC Mobile.

I submitted a ticket on November 11 to port my PC Mobile number to Public Mobile. I followed the procedure to port a number from "Koodo or PC Mobile". I got an immediate confirmation that my ticket was successfully submitted. The status read: "Time s...

Resolved! Having issues with payment

Good MorningEverytime I pay for my monthly plan it doesnt re-activate, each time this happening I need to come on here and ask for help.  can any moderator help with this please. Thank You   edited by computergeek541: account information removed

Resolved! Trying to make a payment on a deactivated plan: Page doesn't load!

Hi there, I left my phone without a reload for a few days, then proceeded on reloading it. The usual way, through the *611 prompt, didn't work, as the voice didn't offer any option to enter PIN. Now, back on the Web interface, it took a good 4 minute...

Resolved! In app and third party billing.

Does public allow in app or third party phone billed purchases or have a way to block them? We are with Koodo now and keep getting charges for things we never signed up for and when we call to put block on these types of charges they refuse to do so ...