Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
All my calls are going to voicemail. Don't know why that is. I live in a metropolitan city. Any feedback?
How do i do that ?
Want to change my credit card on file because it expired
My new account (on iPhone 6) goes straight to voicemail. I have recently transferred from Freedom Mobile but it is now over 24 hours. Also, the voicemail it goes to is the Freedom one!
I can call out and all calls are going to voice mail. I changed sim card to a new phone and this is happening. What is the answer?? I hope customer service reads these messages. I'm ready to cancel my account.
Ordered a sim card on 20th of Jan it took payment off credit card and still havent received one. At the time it didn't tell me that it was non refundable and it said 2 days delivery.. that is a misrepresenting as I should of gone to store to get one ...
When cancelling my card in December I followed the instructions to remove my credit card details and was told the account would be suspended after no payments were received in 90 days. I checked my credit card today and was still billed on Jan 25 eve...
Deleted. Already resolved. This has Already been resolved.
I see the lunar new year promo of $40/15GB on the site but when i go to activate the SIM card, it says it's going to charge me the $60. There is no promo code to enter...what gives?
I haven't received my SIM card it has been more than 10 business days
Hello, how do I register a online account so I can make a payment with debit or Visa card
It's 2023. It shouldn't be this hard.
Hi, I’ve set up an account for my son and we are wondering how he gets rewards from the community thanks!
I tried to activate a new account and received error 821. My old sim card is still working through my old provider and the new sim card is not working. I cant figure out how to make a ticket as they all ask for verification of public mobile account n...
I have $25 funds, do I need click “ add funds to my account “ to use? Or it going to be used automatically next payment?
Hello, my email address has been compromised, I wanted to change the email on my account (I can still log in), how do I do this? I see a spot for a password, but no email changing. Also, on the note of compromised emails, is there a way to not allow...
This is an ongoing situation, your system keeps rejecting my cibc visa and capital one mastercard, Can i find out what is going on here?
Hello, I just paid for my existing plan but then saw a better plan available that I would like to switch to now. Is it possible to move the payment to the new plan so I don’t have to pay twice? current plan $120/ 90 days 12 gb for 90 daysnew plan des...
Bought a roaming package. All fine.... Renewed it 10 days later for 15 more days. All fine. Renewed it again for another 15 days...... Public took my funds and turned them into an account credit instead of paying for my new package! Now I have no...
The porting has been manually done by Porting assistance. However, am still not registered on network. Have PM SIM card # for PM tel #
My data/phone cycle just was renewed today i am on a 3 gig data plan, After about 20 mins of use i received a 75% data usage alert- i then checked my account and it said I had used .71% of 3 gigs and 2.29 gigs remained can this alert inconvenience be...
I joined PM and everything is working great except I can’t receive shortcodes from my workplace. I get shortcodes from other places, banking as an example. The service we use is Everbridge and the shortcode is 89362. Any ideas? Thanks in advance,Shaw...
Changed my phone plan added money to my account unlimited Canada wide call text and 3gb of date included in the plan but when I try to use my phone for a phone call it says I’ve used all of my minutes
I just ordered a phone and a sim card. was charged $435.68 but the payment page said card declined. Never received an email with an order number or a tracking number. Can't get a hold of a representative because they need to verify me with a sim numb...
I ordered my sim card weeks ago to join a cheaper plan and still have not received anything
I am having an issue trying to sign in to my account. I enter my email and pw and it goes to a white screen with {"message":"Unauthorized"}Tried on my ipad and a laptop, getting the message on both. Any ideas?
I am in USA and have roaming for 15 days. I can send texts and make calls but the inbound calls are going straight to VM. Origination of the call does not make a difference. They all go to VM.
I was with other company and switched to Public mobile. I am now unable to receive calls. It goes straight to voicemail. Help me please
