Community

Resolved! Promotion

Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...

Resolved! Where can I change my email address on my account ?

I can’t find the option to! 

Resolved! Locked out account

I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated! 

Resolved! US roaming is not working

Hello, I'm currently in the US. I have purchased the US 10 days unlimited talk roaming add-on, but it's not working on my side. I can't make phone calls and other people find my phone unavailable when calling my number.my transaction history shows th...

Resolved! NEW SIM CARD

I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before excha...

Resolved! RETURN OF THE FLIP PHONE

Hi Community,  One of my New Years “Resolutions” is to shift my experience of the current culture surrounding communication. I am en route to transitioning to an old school flip phone where I can call and hear the people I Love’s human voices and kee...

Resolved! Number appears to be pirated

I transferred my phone # over from Bell to Public Mobile about 9 months ago.  Everything was working fine, until 3 days ago, I suddenly couldn't access the network and depending on what happens when I reboot the phone, it either says "network not ava...

Resolved! Account Access

Hi, I am not able to log in to my account, the email i had given at time of activation is not working. 

Resolved! Change or Port Number

I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile. Am I still able to port in my other number from...

Resolved! Re: No Service - Random phone #s

 Hey, this just happened to me around 7~7:30pm EST! I thought it was network outage but my SIM # is different from mine so I blocked my number now. I'm going to message the Mods as well to find out what happened. On a different note, I got several em...

Resolved! Add-Ons expiry

Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?Thanks for your help!  

Resolved! Bill Adjustment

Hi team,I had set auto payment in my account. But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.I need refund .Please Help 

Resolved! Getting a new plan bcause it has a better deal

Hi I was wondering if it ids possible to cancel my current plan that I have been on for 1 year now and transfer to the new plan that gets you 5GB using a different email address? 

Resolved! my 1.5GB is not on my account

I received a text that i have already used 75% of my data. which is the $0 Holiday Giveaway: 2GB add-on last DecemberI should have another 1.5GB on my file as part of the $35 dollar a month service but its not on my account. and it was renewed last D...

Resolved! No Service - Random phone #s

I haven't had any service over the past 1.5 hours. I tried taking SIM out, restarting phone, etc. Cellular is on, airplane mode off. I checked my statement on my public account, and oddly, unidentified phone numbers are showing up in my call log, eve...

Resolved! Use my rewards

Anyone know if you can use your rewards to pay your for service? 

Resolved! If I change my plan to a lower priced option, are my rewards still applied to my monthly bill?

Resolved! Refer a friend

Is there any promotions right now regarding with refering a friend?

Resolved! U.S roaming is not working

U.S roaming ( talk only ) shows purchased and active but not working.  I used the same add on for almost 6 month and never had any problem . did things like taking the sim card off / rebooting / connecting manually to the existing networks but nothin...

Resolved! can I transfer my public mobile number to my daughter?

Hi,I want to transfer my phone number to another person.can I transfer my public mobile number to my daughter? 

Resolved! international texting

Hi,  I am just wondering if you can text from Canada to the UK with our texting plan?  If you use 011 and 44 in front of the number?  I checked the add ons but nothing I can see about an international plan.  Just interested in keeping in touch with t...

Resolved! Did not get SMS for referral reward but referredee got the $10 bonus

I had just signed up and activated with Public Mobile on Dec 31 (just in time for bonus offers) and someone asked for my referral code while I was browsing PM Community to activate on that day as well.  The referred person says the $10 updated to acc...