Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm having trouble setting up my friend, and activating her cell phone plan.... Ireceived this error.... 821... not sure what to do.... Thanks!
Last time to the US I bought the US Roam Talk /text /data add on for $20, however when I was in the US was notified that I could not receive text messages from Canada and would have to get an extra add on ? Checked the options and do not understand ...
I have a $25 plan with no limit for phone calls. But receive recording message saying that I exceeded the limit and need to purchase additional minutes. Need help.
hi, will I have to get a new account? The new system won’t accept my login, info. I can’t make a payment on my account so I can’t use my phone. Do anyone know how to fix this? Thanks, Matt.
How to activate new SIM card with old phone number
I accidentally changed my plan by mistake. I want to keep my current plan.Dale
Hi people could someone send me a code to get a rebate on purchasing a phone from PM. Thank you
I missed a payment due to insufficient funds, my account is suspended I need to pay it and get it back I need help
Hello; I know PM is not currently supporting eSIM. But is there any plan in the future that PM will support eSIM? Thank you!
Anyone with any more news from this joke phone company on fixing the USA roaming problem.? Very bad customer service. Paying for a plan with US roaming but they cannot provide service.
I accidentally paid for the sim card that I lost, so I want to have a refund right now.
Anyone else think it would be cool to have a Public Mobile app where you can manage your account and even access the community forum from?
i set up a new account is on pre-authirzed credit card I need to stop the payment as I lost the SIM card. I cant log in and I cant reset my password
One specific person with a Bell Mobile phone can't seems to call me ever.I am getting calls from other Bell users but this one specific user calls my public mobile cel and every time, my phone does not ring and the call goes straight to voice mail. W...
My wife’s account is gone. Paid up to date on auto pay. No talk, no text. No data. No ISP Info. It’s just gone? I need a CS rep
Hi my query was related to the public mobile i had created before leaving the country for 5 months for travel purposes, i come back to find that my number has been suspended and now inactive due to non payment although i had opted for preauthorized p...
Hi, I am trying to activate my SIM card and I don’t see the option « if you pay with your credit card you pay 2$less » or « enter a referral code » is that normal? I am choosing the 15$ plan. So the total shows 17.25$. No way to enter that referral c...
Trying to activate and tried all the card I have (5 cards) nothing works.Please help.
For some reason I can no longer send text messages to new contacts. Existing contact messages send fine and I can message a new contact if they message me first. I have two sim cards and it is the same on both. The error message is " Not sent, tap t...
Hi, I would like to apply for pre authorizesld payment.Please help.Thanks.Lilia
there used to be a section on the main site I cannot find it now, please post link to the right page
Hi. New user. IPhone XR iOS16Cannot access internet. Have tried setting up APN as suggested by SIMON but interface is different from what he suggested. Phone seems to be functioning fine.I have looked through previous questions but don’t see anything...
I've had numerous people tell me when I call them that their phone lists my number as "suspected spam". I've had this number over 10 years. Is there a way to resolve this?
Which option do you guys think has better value? Rewards or Points?
I received an SMS that said:"Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 30, 2022, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with u...
I’m not receiving verification codes and calls, can anyone help me?
When receiving calls, I can't accept them, after a second they are automatically directed to voicemail.I have restarted the phone several times, I have a strong network, but it is still not working.Any help would be appreciated.I have purchased this ...
Hi there, A few weeks ago, I decided to upgrade my plan to the $55/month-20 GB plan. I wanted the upgrade to occur on my next renewal date, which is today (September 27, 2022). I just received a text message from Public Mobile that said my plan didn'...
I'm currently roaming in New York and have 5 bars of lte service on the t-mobile network. However it always is saying call network failure. I verified I have purchased the 10 day add-on for talk and text. I've restarted my phone and set it to automat...
hi I know it's a very small issue compared to some of the issues with the site but is there a fix for the 25 that keeps showing with the counter?
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