Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My mobile number is some how in your company database. You have issued a my current active number to one of your subscriber on 23 Dec 2021.I'm with lucky Mobile. However I get messages from other unknown people.I was with public mobile in 2013, h...
Hi, I’ve recently been receiving a lot of spam texts from random numbers. I have no clue how my phone number was given to who/whatever is texting me, but it’s annoying. Does anyone know how I can block these random numbers or restrict the spam? Any s...
I am trying to transfer my old phone number over to my public mobile account. When I check to see its eligibility nothing happens, it doesn't say whether it's eligible or not, yet if I put a different number in it will work. I tried to submit a ticke...
Hello, Just transferred my number over from Fido. I can call out and send text messages but can't seem to receive any. What's the problem here?
Is anyone else getting notifications that are wrong in the recent notifications box on the landing page? This was the third notification in a row that told me my post had been accepted as the solution? Which is not the case...?
I just got my number but I can't get access, when someone calls my number it goes to someone else number.
I gifted my developmentally delayed son a public mobile account some time ago. My wife and I both have accounts and have had for years. He finally got a second hand iPhone from a relative recently and started using the phone. He has been receiving ...
Please let me speak to someone. I filled everything required to activate and start My account and got check marks. Then I got a message the IMEI I gave was wrong. It was not. I was told someone would phone me and they have not. Please help.
I just bought US roaming. I can see I topped up my account + I can see in payments that I have opted for US roaming.However, in my plans, US roaming doesn't show up, nor can I send messages or anything to Canada (I'm in the US right now). I get the m...
I have a Samsung S3 phone and I am unable to send a text with an attachment. Data is on and available.Flight mode disabled.Any help I would appreciate. Thanks, Ziggy
I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?
I have set up account and can log in but wont let me submit a ticket
Hello, Just switched to PM and wanted to set up voice mail. With my old company I pressed and held "1" on my keypad and it went to my voicemail. Now it is asking me to set it up by entering a voicemail phone number. What is the voicemail phone number...
My account is in autopay. I noticed my service was interrupted and asked for a payment. I made it and now noticed I have been charged twice for a service that remains interrupted. I cant speak to a moderator or submit a ticket because the form cannot...
I have tried to contact someone for help but cannot submit a ticket or even a private message. I have filled in all the fields correctly but still am unable to contact anyone for help. I live remotely and have been 10 days without service. I am so...
just switched providers to virgin, and now I cant sign into my account.I just want to make sure it isnt still going to bill me.when you port over a number does it automatically cancel your autopay?
I ported my phone number from Lucky and answered yes to text message I received from Lucky.Phone seems to be working fine. I can make and receive calls and text no problem, but I received a voice message from Public Mobile saying there is an issue wi...
Merged
20Gb/monthI got it on 5 Jan,but gone in 3 days.I only used on whatsapp,facebook like normal.Only 40 mins on Netflix one time.Is it abnormal?
I'm not receiving text from some numbers. Happens randomly.
Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?
My SIM is locked and my phone is asking for a PUK. I tried all the methods suggested through the chat bot and NOTHING works - How else can I get a PUK when nothing the system suggests is working? How do I actually get in touch with someone from pub...
Hi, I recently washed my phone & so the e-mail I have been using to access my public Mobile line account for years could not be recovered; my phone was the security backup for that e-mail account. I had to update my credit this month for my auto paym...
Can’t use phone I need a new 4digit pin
Hey I just ordered a refurbished phone through public mobile it arrived yesterday but the charger on it doesn't work so i'd like to return it.HoweverWhen I go to fill out a ticket, it states that I cannot submit the form until all boxes have been com...
Some of my text messages are going to a different phone number. The number it is going to is one of my other Public Mobile accounts. The only way they are connected is through email address. I was wondering if this has happened to anyone else.
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