[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Failure to switch my plan to $40/15 GB
Hello. I've been a Public Mobile customer for almost 11 years (G- Band, ZTE N762). When Public was bought by Telus, I bought the Motorola G and signed up for the Legacy plan: $120 for 90 days of unltd province-wide talk, 12GB of4G data, and unltd te...
I'm wondering if I can stop all texts to my phone?
I set up an account for my aunt in Long Term Care, with a flip phone so her friends can call her and she can call them. I get a panicky call about once a month because it's beeping and words are on the screen (today it's a notification that her minut...
I cant log in to my account
I’ve cleared the cache and cookies before trying to log in, I’ve typed in the password and didn’t copy/paste it, I’ve tried using a new incognito window in Google Chrome. It’s not working
I am getting a 6ut1 error when trying to make a call
Hello!I don't know what to do, every time I try to make a call I am unable to. I keep getting this:"6ut1 the number you have reached is not in service"
lost perm access to email. wants to verify me via email? unable to login
lost perm access to email. wants to verify me via email? unable to login refill account or update etc
Resolved! Problem unlocking phone
I have public mobile sim card in my phone now.You sent me a PUKMy phone did not unlock, I was told I had to contact other carrier witch I did they gave me a valadation Code, that would not work because I have ended my account with them and have your ...
Resolved! US Roaming
If I purchase a US roaming package on Saturday May 20th, will it end on Saturday June 3rd or Sunday June 4th?
Text message, network connection problems
I can't receive or send txt msgs with attached photos
I can’t access my account page
I can’t access my account page it says it is down for maintenance
Resolved! Refund and stoppage of service
Hello,I paid my monthly payment just today for my pre-paid plan. How can I get refund if I don't want to be a customer of Public Mobile any more?
I am suddenly being charged for using all my data after no problems for 2 years.
Why am I now using too much data? I have not changed my usage.
Resolved! Porting number problem
Tried to port my number but missed my text from shaw. Now I don't have old sim. Is there any way to still port my number?
Resolved! Approve Porting Number to New Provider
I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?Thanks!
Resolved! upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA
Hello! I got an offer via text to upgrade my plan a few months and it still did not upgrade to 15g of data. I am wondering if someone from Public Mobile support can help me??
Cannot receive calls and texts
Just ported my number and could not receive calls and texts either.
port troubling
it shows me that my number is not a valid canadian number and do not allow me to port
Resolved! How to add a line without registering a new account?
Hi,I'd like to add another plan to muy account with a different phone number. How can I do that? I can't find the options for that in my account.
Resolved! Card Change
How do I update my payment card?
Resolved! How to Recover Deactivated Account
Hi, I had a public mobile pay as you go plan. 4 days ago, my plan was deactivated because of inactivity. I had been trying to re-activate it for the last 2 weeks, but kept getting an error.As far as I can find online, my only option seems to be to si...
Resolved! puk
hi unable to get puK
Resolved! Us roaming
I wanted to call and text in us. I got charged 16.80 for that. But nothing ever worked when I was in the us. Can I plz have a refund and how can I make it work next time?
how are you
how long is it since there was a 1800 customer service line ? when I started 5 years ago it was mentioned everything was online thanks again
Resolved! Plans
Currently on the 40 a month 3g plan. Is this plan (https://www.publicmobile.ca/en/on/#:~:text=get%2020GB%20of%20data%20for%20%2445%20%2439/mo.**) a limited term plan or is it a regular plan? It is the $45/00 plan on sale for $39.00 for a limited time...
Resolved! Transfer Landline Issues
1) Instructions say use *exact* landline provider information. No can do: a) PM's input box does not allow entering numbers for the street b) PM's input box does not allow entering a town/city that isn't resident in the drop down 2) Instructions s...
Resolved! New registration
Unable to use phone, said not connected to network
Resolved! Porting a number in the future
Can I purchase a plan with PM today but port my number at the end of the month? My contract expires at the end of the month.
Resolved! charges
Hii had a 10GB for $ 40.00 Plan, My plan date is on the 10th of each month and the monthly charges was withdrawn on the 11 of May, on the 12th i changed my plan to 15gb for $40.00 and i was charged $40.00 for the change even though the cost for th...
Resolved! questions as following
1. how to submit ticket ticket to the customer service, what is the link? 2. How can I cancel the redemption I accidentally pressed wrong, how to cancel and return the points and the redemptions for me?
Resolved! Unable to complete the payment
Hello there, My package not renewing due to a credit card change. I am unable to update the new credit card. Please help me.
Resolved! Real life agent
How do I talk to a real life agent? I have a payment issue, and I want to address it with someone.
