05-28-2023 05:18 PM
we have forgot what email address we used for my sons login and we cant get into his account now, how do we find out or reset his email
Solved! Go to Solution.
01-07-2024 05:54 PM - edited 01-07-2024 05:55 PM
Hi Kirk can you please tell me if support helped you with this? My youngest's account we are having the same issue. No idea which email and now I have to update the credit card info. My son's account was created way before the EverSafeID thing. Now support is telling me they don't have access to the email address to see it? I am beyond irritated. All the messages here say to message support but they say they can't really help? Just use the email reset link but duh thanks we did that and it didn't go to any of the emails we currently have access to. Sigh. I have been a client for years...and there isn't support at all. 😞
05-28-2023 08:29 PM
HI @KirkOsborne are you able to login now?
and you have setup the new login system, EverSafe , yet?
05-28-2023 05:34 PM
The new website/app will allow you to reset your email or password but you need to register on Eversafe ID.
05-28-2023 05:23 PM
hi @KirkOsborne
because of the new login system,you need help from support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-28-2023 05:22 PM - edited 05-28-2023 05:22 PM
@KirkOsborne Only support can help you change your e mail
Watch for reply top of page to the
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