Activate new Sim card for existing plan

[Cool1]

Hi,

My dad lost his phone with his Sim card and I have bought a new phone with a new Sim card. I am unable to activate it on the plan he had. 

Could you please assist?

[Cool1]

Thanks all it worked!

[hTideGnow]

hi @Cool1 you don't activate new 

you login to his my Account and change sim card

can he or you login? of not, open ticket 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Cool1  Do not activate it , you have to SIM card swap the number , profile tab in my account 

SIM  SWAPPING