I want to cancel my purchase and get a refund.

[Forest03]

@CS_Agent 

Hi there.

This has been a extremely frustrating experience just trying to activate. While choosing a plan and finalizing my purchase, it said the phone is eSIM compatible, but the app says it is not. It took me numerous tries just to log into the app after, and even then it would ask me to log in again constantly. Now the app is literally taking me in circles. In fact I had to wait to talk to an agent who could only direct me to this "ticket" system. This is severely aggravating.

Even if I managed to activate, which I can't in the first place, I do not want to stay with this service, especially in this state. Please cancel my order, and I'd like a refund immediately.

Thank you very much in advance!

John

[Tion]

I had to buy a new esim and it somehow worked instantly this time. They wouldn't cover the cost of the new sim.

[GEOFF007]

Whats the issue?

[Kaylawall]

I never had pain in My heart before.  I feel like explodong 

[hTideGnow]

hi @Chalupa_Batman you probably saw post saying the system said some new iPhone is not eSIM compatible.  That error could be a false negative.  I have experiences that it was just the app either unable to install the eSIM or the eSIM was installed but just the app unable to enable it.  In the end, as said above, my friend enable it and bingo

I had quite some experience with different PM issues here 

[Chalupa_Batman]

---

@hTideGnow wrote:

hi @Forest03 your eSIM issue is fixable, don't cancel yet, ask support agent to help first 

at the same time, check if the eSIM already installed, check sim manager or settings ->cellular.  Sometimes, you just need to manually turn the eSIM on there 

---

I just want to understand your perspective on this better @hTideGnow . @Forest03 when signed up for the service, requested an eSIM, then downloaded the app and the app said the phone is not eSIM compatible. If the phone is actually eSIM compatible, is the app faulty in saying the phone is not eSIM compatible when it actually is and it actually downloaded it?

BTW @Forest03 , what phone are you using?

[hTideGnow]

hi @Forest03 your eSIM issue is fixable, don't cancel yet, ask support agent to help first 

at the same time, check if the eSIM already installed, check sim manager or settings ->cellular.  Sometimes, you just need to manually turn the eSIM on there 

[Forest03]

Thanks so much! That was very helpful!

[Yummy]

No PM agents here. Only us, customers...

PM has NO live support thus you cannot talk to live person.

Your only option is to open a ticket through chatbot and ask for refund.
If you do not plan to be PM customer you can ask chargeback from your bank. If you do that you will be banned using credit card to pay for PM service for a year and you would have to pay with vouchers.

[Chalupa_Batman · Accepted solution]

Hello @Forest03 

You need to reach a CS Agent this way.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

Furthermore, Public Mobile is a self serve service. Nobody to talked to ever. Above link is the only way to communicate with PM. Side note, even if the eSIM doesn't work, don't throw in the towel just yet. Here's two links to get a physical SIM card. Just a side note, I've been with PM for 6 years now saving a TON of money. The community here have a lot of stand up folks who are always willing to help you figure things out. So, don't give up just yet.

o get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99