double charged. @CS_Agent

[kelly_liu]

@CS_Agent I got charged twice for May. Both on my credit card and bank card. Please help to resolve. 

[hTideGnow]

Hi@kelly_liu   PM only store one card on the system, not two.  Unless you update the card on May 25 or 24, how PM know both your card?

did you change card on the system and make a plan change on May 25?

if you realy have problem, please submit ticket with PM agent

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kelly_liu]

Thanks, seems like it's not pending. 

Bank- May 25, credit card: May 24

[Handy1]

@kelly_liu  First check your credit card is one charge pending and the other posted ? If so the pending charge should fall off 

but if you need support here the link 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 Add typo

[hTideGnow]

HI@kelly_liu are they only pending charge? Sometimes, it take couple days for a pending charge to drop off from the credit card

What is the date on the bank stastement?