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Billing

riderleaf
Great Neighbour / Super Voisin

We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me

 

2 REPLIES 2

Dunkman
Oracle
Oracle

@riderleaf 

No customer service agent will initiate contact with you.  You will need to start that process.

So you are getting 3 charges for 2 accounts on the same day?  Did you have trouble with one of your accounts when you first activated? Sometimes a "ghost" account is created and the ghost account gets charged.

 

hairbag1
Mayor / Maire

@riderleaf 

can you log in to your account and see payment details first ?

added..

paym.jpg

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