Community

Resolved! Different SIM card

Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....

Resolved! Problem with call in and out

Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks  

Resolved! Customer service

Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...

Resolved! Double charge

HiWhen I was activating my service, it didn't go through the first time. It went through the second time but I checked my bank account and found I was charged twice. What do I do about this?

Resolved! password reset email no longer use, forgot account log in password

Hi.I forgot the password for my account log in because I need to update my auto pay credit card information. Also, my password reset email no longer use, I really need to reset all the username and password. please help!

Resolved! Picture texts - iPhone settings to avoid using my data plan?

What should my various iPhone settings ("Cellular", "Messages"...) be in order to send/receive picture texts without using my data plan allowance? I have a limited data plan for emergency use only.  I realize that a data plan is required to send/rece...

Resolved! Account issue

Dears I cant remember any detail of my account pleasemy phone number ***my e-mail address    ***I need my account number at lest or reset my password thanks alot  Edited by moderator

Resolved! Account message “ plan expired”

I open the first PM account for my husband a month ago. Yesterday it was last day of the cycle and there was a message in his account ” plan expired” but Everything worked the way it should. This morning, when he checked, the account status was “acti...

Resolved! Referral code (question answered, thanks!)

Hi,I am getting a new plan today. How do I get a referral code?Thanks! UPDATE:  Thank you for all the responses - much appreciated !  Account activated. 

Resolved! Activation issues a month ago, now auto renew not working and can't log in...

We activated with public mobile but it was problematic and questionable if it worked. It seemed to work eventually and my son used the phone (and ran out of data). Last week it was supposed to auto renew, but it did not... now he can't use the phone ...

Resolved! Transfer of number

I need you to approve the transfer of my number and I DO NOT have the phone to put the SIM back in because my phone is now an e-SIM now.  Lucky says that you are sent an SMS but I cannot reply to it.

Resolved! Receive/outgoing call not working

Resolved! "Not Registered on Network" Issue - Am I a dummy?

So I'm having a problem with my Public Mobile sim card. I just got a refurbished (unlocked) Samsung Galaxy S9, however, when I put the sim card in – although it registered its presence – it doesn't register  the network, saying "Network Unknown". I t...

Resolved! what happens when you get referrals and your balance is at $0 already?

I am currently paying $1 + tax for my bill due to my rewards points. Once it gets down to $0, what happens if I end up getting additional reward credits? Or does it just stop there and I should upgrade my plan?

Resolved! How to cancel a public mobile plan?

Resolved! Phone Number

Had a random person call me and said "I'm returning your call?"I told that person "I did not call anyone I am here sitting at my desk."The person said "Is this your number (xxx-xxx-xxxx)? It was repeated back to me correctly.I responded "Yes it is, b...

Resolved! Us Roaming add on

Does the US roaming add-on  talk&text include Hawaii?

Resolved! Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue.  Today, my husband informed me that his Alcatel Go Flip has the same issue.  Settings on both phones have been checked...

Resolved! Password reset doesn't work

I get this when ever I try and reset my password ForgotPassword/OldPasswordNotValidContactAdmin. tried on every different browser and in incognito and it always says this.