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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! trouble with porting phone .. virgin mobile needs more information

Was contacted by tell us to provide my imei information

Extra payment taken via autopay

I had a balance in my account but the system took a payment out of my credit card in addition to applying my existing balance so I was effectively charged twice for this month. Who do I contact to resolve this? The credit card payment shows up at A...

Resolved! so no way to get two lines in one account like a family?

Is it correct to say that it's not possible to get two or more lines in one account?It's tedious to manage multiple accounts in the family. And it's actually discouraging for family to sign-up multiple lines especially when all the other carriers all...

Not receiving texts or incoming calls

Resolved! Compatibele with general Mobile?

Does anyone know if public mobile is compatible with General Mobile 6D?This model is not listed in the check section.

Can not receive in coming calls

Resolved! Can not receive in coming calls

When people call my phone it’s goes straight to voice mail with the previous provider how do I fix this?

SIM Not Supported

I have a iPhone 6s that had a Public Mobile SIM card but I have lost the SIM card so I bought a new one. When I put the new one in it says "SIM Not Supported". How can I unlock the phone from Public Mobile? My new Public Mobile SIM card is already ac...

Resolved! Data all gone but not matching usage

Hey so I have 1 GB of data per month with my plan. I also had some left over bonus data from a previous promotion. I'm now out of all of my data according to public but my phone is showing less than 1000 MB of usage from my billing cycle start date. ...

Resolved! Porting a number from PM to PM

I want to confirm if this method is still valid: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Porting-a-number-from-PM-to-PM/m-p/163972#M12841

Resolved! refer-a-friend

Hi there,Hope all is well.I would like to ask how to get the rewards for referring a friend and had her account activated but didn't have the referral code. What should be the process for it? Can someone please advise. Thank you.

Payment

Resolved! Payment

Does anyone know if you can pre authorize your phone bill so it comes out of your bank account? I only see a credit card option.

Resolved! my phone bill

I will like to know how to get my phone bill, appreciate any guide. thanks

pin

i need to change my pin

Resolved! Calling Bonnie Scotland

Hello Public! My dad is a senior. He's thrilled that I got rid his smartphone and bought him a flip phone I bought him a $15 plan from Public...even though he doesn't know how to text He lives in Ontario, Canada but has family in Scotland. He's pay...

Resolved! Voice message

Hi, i had my voicemail greeting setup. Is there any option to turn off the leave message function? I would like people hear my greeting if I am not available but do not want them to left me any voice message. Thank you.

Resolved! 2 OTHER PHONE LINES

Hi,I have 2 other phone lines for my granddaughters that I pay for with my credit card along with the new one for my grandson that we activated today. Is there a way for me to see all the accounts under one e-mail and password?

Resolved! Trying to figure out the discrepancy

Hi, can you tell me why I got a text saying I used up 75% of my data but then when I checked my account it said I’ve used 512MG and have 506MG left? (I have a total of 1024MG per month) That’s Just over 50% right? What am I missing?

Data not working with Blackberry Key2

Admin- locked out

I locked myself out of my account help

Resolved! how not to use all my data so fast?

I got the $15 plan so very little data but I use an iPhone and need iMessage turned on as my kids text me from our Mac computer when Im not home.. anyways I turned on my data for a couple days and now I'm almost out of data! anyone know how to stop m...

Resolved! Phone compatibility

Hi, I was wondering if the samsung galaxy A71 was compatible with public mobile?

Resolved! Stop service

My cell phone number is 5**-***-***7 please cancel this number, thanks Edited by ShawnC13: Removed phone number

Resolved! Self Serve Errors on Plans

Hi there,I think there is something wrong with my account. When I go to look at my plan, nothing comes up. I also can't change my plan because again, nothing comes up. When I click "plan details" from the overview page I get sent to an error page.I'm...

Unable to get service

I have purchased a sim card from the store and activated it online. When I put the sim card in my iphone there is no service. I have changed my APN but nothing works. Please help!

Resolved! referral has left

I cannot find the info anywhere that tells me which of my referrals has left public mobile

Resolved! No data, but can phone and text

Good day:)Just got a new phone: Motorola G8.My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.But on my new G8, it can only phone and text, and NO mobile connection.Tried resetting network setting, and re...