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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing credit card payments

When I go into self serve I am unable to get the system to recognize my email address. I don't remember my password and simply want to change the credit card making payments on my account.

Can't put in credit card for autopay

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me. Kevi...

Auto-pay no longer working

Hi all, I haven't had any issue with the Auto payment in the past, but this month the payment was not processed as it seems to be an issue with my credit card. Tried even doing a one time payment with this same cars, but it won't work neither. Did s...

Re: Number seems to be ported but still active on old provider

I received a letter from Phonebox:"As you requested transferring your number to another carrier, we tried to generate the account number for you. However, Rogers has informed us the phone number is under pending port out request. It seems that you ha...

The site will not update my payment information.

Hi folks. I have contacted my bank multiple times. I need to make a payment on my account and my credit card is working but as it expired and was replaced the site says the bank is denying the payment. The payment is fine on my banks side. I just nee...

Freedom Mobile plan looks decent

Coverage - Smiths Falls

Hi all, I'm possibly planning a trip from Montreal to Smiths Falls and I was wondering what the coverage is like there? I'd be relying on my phone/google maps to get me there, and obviously need my phone while I'm there. Will I be OK the entire way t...

Porting problems

Hello, Ported my number to public mobile from Bell. Finally got Bell to cancel my service on their end but it would seem that no one is able to call my number on the Public Mobile network. When people do call me it says my number is not in service. I...

People can't hear me when making a call

Hello Everyone, My wife it's getting audio issues when making phone calls, where people can't hear her (Voice packages lost). However if she makes a call using whatsapp everything works ok, (we tried not being connected to WiFi and Connected to WiFi...

URGENT- Unable to access data and cellular service

I recently removed my SIM ( PM) and replaced it with another SIM ( also PM). When I put back my old SIM, I do not have any access to make or receive calls nor do I have data. I know my account is still active as I have paid my monthly bill. My access...

Resolved! Voice plan change

Hi!could somebody explain why since the last time the voice plans were updated there is this interesting thing: the province wide plans and the Canada wide plans are both the same price...is there a difference at all in those 2 plan options?

Resolved! Resetting Self‐Serve & Community account credentials

Hi, Everyone. A friend who also is a PM customer has forgotten both her self-serve and PM Community passwords. She also can't remember the answer to the security question that needs to be answered when resetting the self-serve password. Neither of us...

Resolved! Activated my sim card, but no service.

I activated my sim card two days ago, kept my old Telus number, but still I have no service on my new public mobile service. On my phone, it doesn't even show that I have a provider. The sim card is inserted properly. What to do now? My Telus account...

Resolved! Email change

How to ask moderator to change my email associated with my profile

Resolved! Google calendar reminder notifications

Not this is the best thread for this question however, I've noticed ever since switching to PM, 5 wks ago, my Google calendar reminder notifications are always 2 minutes before my set time. e.g. I set notification for an hour before 5:15, it notifies...

Resolved! account locked

my account has been locked (due to change of credit card info and forgot password and security question answer)

Number transfer

I've recently transfered and change my phone number, but I a not able to receive any calls even though I am able to call others, is there a way I can fix this?

Resolved! rewards

how do you get the rewards

Resolved! number port-in from OOMA

I have submitted to number port-in from OOMA.It says number change successful and nothing else.How long does this process take?thanks. Seong

Resolved! Help my public moblie sim won't work

Hi, I recently tried to transfer my old virgin mobile number to public mobile. It didn't work, and I didn't have the option to set up a PIN code so i can't call anyone for help. how can I set up a PIN? my account is active but I can't use the service...

Resolved! How do I pay for a plan upgrade

Partway through month. Want to upgrade plan. Will you let me give you this money (new plan cost - old plan cost) or do I switch cell providers forever?

lost sim

i lost my sim.I have suspended my account and ordered a new sim.What do i do if my new sim is delivered

Credit card issues

Hello - my family has four accounts with all four being paid for by the same credit card. Over the last couple of weeks Public Mobile has not been able to apply Autopay to the credit card. The credit card is working fine as other purchases have been ...

Resolved! Pre-owned IPhone issue. Who to contact for warranty?

Hello, I purchased a certified pre-owned iPhone 8 through Public Mobile and it’s not functioning properly. Who do I contact about this one year warranty that it comes with?

credit card

where do you register a credit card

Make public mobile site faster !!!

Would be good for public mobile to make their site load faster, with more costumers every day and keeping same servers I’ve been with public for a year and site seems to be slower and slower.

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