Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone i had a question about voicemail I don’t know what the problem is but when I use voicemail it’s not working and I receive errors too !!!could anybody help me to use it?
Hello everyoneI just had a littke question about how to change my plan. How can i change my plan from this 100 minutes in 30 days to for example 200 minutes ?is it possible or no?
This morning I went to Koodo dealer at Woodside Square to get PM's SIM card. They charged me $15 + tax for SIM card. Upon my question on the SIM card should be $10, they fenced it back claiming PM raised the price two months ago. As this card is for ...
I need a monthly billing statement in order to get reimbursement for my phone charges. How can I get one?
I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?
how can I get my call history for the month of May
my plan is expired few days a go. when I try to top up my balance it says that there is enough fund in your account. my payment history doesn't show anything and my number is not active. Could you please help me with that?
Hi. Anyone know what Pixel/Google did recently? O cannot connect my Pixel 3 to my corporate wifi. Something is blocked.
Hi. Why is it when I receive a picture I cannot view it when on wifi? It says that i have to turn my data on. I thought it was free picture texting. Or is it just sending, not receiving?
This seems to happen to me often. Is there any way to know when it will be available again? I only have one day left in my plan cycle to make a change. Thanks, John
I am trying to make a public mobile account so i can check how much data I’ve used so far. When i enter my phone number and submit the right code on how it is supposed to be written it responds with saying “invalid code. Please try again later.” May...
Hi, My account seems to have been suspended - I can't make a payment or top up anything - can someone please help?
Hi all-- In the last 4-5 weeks, I've had issues almost daily where the other side's audio cuts out mid call. This has happened regardless of whether I place the outgoing call or if it's an incoming call. The other party is always able to hear me. The...
Trying to swap a sim card number but am getting an "oops something when wrong" - and even when I got through and chose 'email the code', I never received an email.
i have multiple roaming added and cannot make a call past one min long xxxxxxxxxxx how do I get this fixed? edited by computergeek541: phone number removed
Hello, I was checking my account today and it said that I still owed $35 for my plan. I had $25 already in it so it should have only been $10. I would appreciate your help solving this issue
I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and ...
I want to use another credit card. Where and How to change it? Thanks
Hello,how can I get a three months payment plan instead of 30 days? Thank you
Hello. I've been trying to update my credit card information but I've lost my password and security question responses. I can't pay for my plan and my service has ceased. If anyone can help me with this, I'd appreciate it. Also, I already tried the P...
