[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data
I just bought 1 g data last night for 15 dollars but I have been charged for 25 dollars And I don’t see 1 g data in my account yet what I paid for could you help me see way what happened thanks
Resolved! Old rewards program vs new points program
Which one is better? Seems I will loose $2 autopay if I switch.
Resolved! upgrading account cannot use promo
LNYGIFT12MONTHS2GB upgrading my account to 25 dollars a month from 15 and the promo codes dont work? Why not? Can I get one that works>
Resolved! Payment
I was charged for the second cycle on Feb 09. The balance showed that I would be charged $12 (my plan minus rewards). But when I checked my bank app, I wonder why I was charged $12.65? What was .65?
I have a Iphone 11 that I can't connect with Data?
I have a 3g data program with Public Mobile but can't seem to connect to the internet or download images. Any suggestions?
Resolved! Hang on to your old $10 plans. - full 4G data - work around limited plan texts.
Old $10 plan is a sweet thing - full 4G data - work around limited plan texts.A long standing member confirmed that on the old $10 plan data speeds are at full 4G unlike more expensive plans that are at throttled down to 3G. The only draw back for m...
Resolved! Téléphone losted before I ad created an account, I am still payed 15 a month for no services
I have losted my phone last winter and and still then I can not stop the payments because there is no account created with this old phone number… don’t know what to do, should I cancel my credit card ? Raphael
Resolved! Adding a friend
Had a friend phone on my account last year. That friend account was terminated last year. That friend now has a new phone and sim card. How do I add this friend to my account as that previous friend account information is preventing me adding a frien...
Resolved! Changing plans on the old rewards system
If I change plans, will I still remain on the old rewards system that I'm on now, or would that cause the points rewards system to kick in and replace it instead?
Resolved! Data
I had bought the wrong data I am from Canada and I choose the u.s data roaming or international one by mistake can you help me switch it to the Canada data roaming please
Autopay
I have signed up for autopay. Why am I still being charged the full price?
Resolved! My son's Public Mobile cell# no longer in service. * help *
Hello! Firstly like to say my wife, brother, son and I all love Public Mobile's cell phone service. Been enjoying for years.Here is summary of our first ever issue:- I suspended my son's cell phone service in November 2021- I re-activated the service...
Resolved! Christmas one gig bonus
Hi, I have yet to receive the 1 gig data bonus offered at Christmas. You had to reply YES to Public Mobile's text to get the offer. Any suggestions?
Resolved! Network Issues
Hi there: Need some help with my phone. The past week or so I have been getting a lot of dropped calls and the issue seems to be getting worse. Today I am not even receiving calls, they are going straight to voicemail. So I called voicemail and it...
Resolved! Provider is saying number is not transferred
I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred. Also, when you call my number, ...
Resolved! Cancalling
How do I cancel my plan?
Resolved! Account suspended for "suspicious transactions"?? Please help!
Hey Guys,I have advised my husband to switch to Public Mobile cos I had a great experience.However, when he finally made the switch yesterday, he received a text from "+1-999-999-9999" like below:Now he can NOT make phone calls, cannot login his acco...
Resolved! Loyalty Reward
I have been with Public Mobile for more than a year now. I got the text message that I will be getting $1 off my monthly bill, and it shows up on my rewards, however, it is not reflected on my bill. How do I get this activated?
Resolved! How can points be applied towards plan payments ?
How can points be applied to plan payment ? Have switched my seldom used $10 plan to the new point system but can't figure out how to apply the points towards my plan payment.
Someone set up a public calling account on my phone without my permission
Someone set up a public calling account with Google voice how do I get this off my phone? Is this legal? I'm not getting my texts and stuff. My data is not working on my phone.
Resolved! Text messaging
I cannot text while I am in the USA even though my plan says I have international texting
Resolved! Can't send picture by using text message
I have set the right APN but still cant send the picture. What is wrong? Can anyone help.
Resolved! Help me unlock my account: 12 year long customer locked out after 1 missed payment
I've been a customer for 12 years and haven't missed a payment. My credit card was suspended and subsequently public mobile suspended my service. I've forgotten my user name and now my account is locked.Is there anyone that can reset the account.
Resolved! Can't get into my account!
Every time I try to sign in it tells me "login failed. Please try again later" I have tried again later. So I figured I would reset my password. I confirmed my email to reset password and then it says agaaaain "login failed" !!!I was only able to log...
Roaming
I travel to another country, and I have been trying to use Roaming. They have charged me twice, and yet the Roaming is not working. What can I do ?
Resolved! Billing Notification
For the last few months we have gotten a text from 611 saying our auto-pay was successful but we are getting the notification at 1AM EST!!!! We used to get it at 12 or 1PM.
Resolved! Billing
i have 2 cell phone accounts with you guys and never had an issue now this month I got charged for 3 accounts. I am set up for autopay for myself and my husbands account. This month I was charged February 4, February 5 and February 7. I have had ...
Resolved! puk code
I can't get into my phone I need a Sim card puk code how do I get this?
Resolved! Service from Cuba?
Hi! Does anyone know if my phone will work in Cuba to call or text or even my data to Canada?Thanks
Resolved! Bonus $10 credit
Hello,I would like to ask why, when I activated my number, I did not receive one-time Bonus $10 credit. I entered a friend code and he received $1 off his payment. Thanks for your help in advance.
