FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53255 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61423 Views
  • 186 replies
  • 31 Bravos

Resolved! phone port is not working

Hi, I requested to transfer my number. Currently, the data is working and i am able to calling out. However, all the incoming calls and messages are still on the old provider. It has been two days like this. Can you please assist? My phone number is ...

lelanjiang123 by • Great Neighbour / Super Voisin
  • 966 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I move my billing date?

Normally I get billed at the end of the month, and because my payment didn't go through this time since I needed to update my new card #, I'm wondering if I can take advantage of this: if I resume service today, the 1st of the month, will this be my ...

mb0 by • Great Neighbour / Super Voisin
  • 1660 Views
  • 8 replies
  • 0 Bravos

My account

I need my account back and don't know how to do it  edited by computergeek541: tag inserted into message body

Pitounne123 by • Great Neighbour / Super Voisin
  • 762 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I payed my phone bill early on the 27 and it’s due March 1 and the money isn’t being taken from the account balance to pay the bill, how do I use the money on my account to pay ?

Terhaya1 by • Great Neighbour / Super Voisin
  • 950 Views
  • 2 replies
  • 1 Bravos

Poor Service . No Internet or cell sometimes

I can no longer get a proper internet signal . It was working fine for the last year or so . It only works when I am in town . My wife is having the same problems . We have differnt phones , but same problems . Please dont make suggestions , like tur...

Bob9823 by • Great Neighbour / Super Voisin
  • 831 Views
  • 3 replies
  • 0 Bravos

Resolved! Error Happens while changing to a new plan

Hi,I am attempting to change my current plan to a new plan ($15), but the page keeps showing error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login PagePlease could you ...

tanorigin by • Great Neighbour / Super Voisin
  • 1862 Views
  • 9 replies
  • 0 Bravos

Resolved! Promo did not apply after 30 days

Hello, I signed up to PM in January during the boxing day promo.  I do not see the extra data and have not received my month free.  It has been over the 30 days.  Who do I contact?

MasonP by • Great Neighbour / Super Voisin
  • 1243 Views
  • 6 replies
  • 0 Bravos

Resolved! receiving texts in weird order

Hi everyone, not sure if this has happened to anyone here.  My wife has a samsung s8. She is with PM. She would receive a text, opens her message, replies, then gets a text notification of her text. when the contact then replies to her it would come ...

stevenanto by • Model Citizen / Citoyen Modèle
  • 1172 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data when I'm out says no internet connection

Dear Community - do you have any ideas for me and my Iphone6?  I was just out and tried to use FBMessenger to let someone know I was there and my phone said no internet connection.  I have lots of data.  I came home and once connected to my wifi ever...

Dtack by • Town Hero / Héro de la Ville
  • 1988 Views
  • 8 replies
  • 0 Bravos

can't send picture messages

I have had this issue since I started with public mobile and I have tried all the different suggestions. Still nothing. I have sent requests to get assistance and never heard back. Not sure how to fix this but it only happened when I switched to this...

stephjbauman by • Good Citizen / Bon Citoyen
  • 3032 Views
  • 23 replies
  • 0 Bravos

Resolved! Checking data Usage

Can a person check your Usage for the month for your data

Donand by • Great Neighbour / Super Voisin
  • 2276 Views
  • 8 replies
  • 0 Bravos

Resolved! Unable to send or receive texts when off wifi

Hello, I recently started on 15$ plan and have not been able to receive or send texts when out and not on wifi. Can you tell me what settings I should have on my iphone in regards to Imessage, SMS etc. Do I need to have data turned on when out to use...

liette23 by • Great Neighbour / Super Voisin
  • 2690 Views
  • 2 replies
  • 0 Bravos

Plan

Hi everybody. I need unlimited Canada wide talk time with international call and 1GB net.

abuafza by • Great Neighbour / Super Voisin
  • 861 Views
  • 4 replies
  • 0 Bravos

Resolved! In Self Serve Usage, what is call type "Web"?

In Self Serve Usage History, there is a Data Usage column. Where can I find a list of the types of data usage? For example, I have Data Usage where Call Type = "Web". What does that mean? I have such usage listed on a day I did not use my phone, so I...

pajo by • Good Citizen / Bon Citoyen
  • 1128 Views
  • 4 replies
  • 0 Bravos

Unable to change plan

Hello, I am unable to change my plan on self serve. It seems as though the plans do not load while on the screen. Is there a problem with the website? Any suggestions?

brienboucher by • Great Neighbour / Super Voisin
  • 893 Views
  • 4 replies
  • 0 Bravos

not receiving text messages from anyone who's not with PM

We are a new subscriber with PM. We switched from Bell this past week. We ported our old phone numbers over following your prompts.  My husband Rick (Acct# xxxxxxx) got me (wife - xxxx-xxx-xxxx) and our grandson (Caleb - xxx-xxx-xxxx) to switch to PM...

iamrgt by • Great Neighbour / Super Voisin
  • 1242 Views
  • 6 replies
  • 0 Bravos

Hello

i was on a 15 buck plan last month it expired today i topped up and have a 18 buck balance now and auto pay is on but my phone hasn't activated the plan and when i go to my plan info online under everything its just blank.

Rory1 by • Great Neighbour / Super Voisin
  • 1464 Views
  • 8 replies
  • 0 Bravos

Resolved! account lockout

Now without service for 48+ hours. No moderators avaiable on weekends?? Have been a public mobile customer for several years and have always had good service. Until now... This experience has me considering a change...

Rxtodd by • Good Citizen / Bon Citoyen
  • 1065 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer my existing number to lucky mobile

Id like to transfer my public mobile number to lucky mobile how do I do that ?Reason I'm doing it is because my cell phone with public mobile was stolen

Candy1120 by • Great Neighbour / Super Voisin
  • 4603 Views
  • 6 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.