Error payment nothing work

[8bAd8]

Hello there

There seem  problem today

I can't  not pay  as amount due  even the click is not working .

There is a problem with login like  ( oops , logout and login back , there something wrong )

Today is  payment   February 28   ( Make a payment to reactive your current plan )

I  don't need to change the plan or add on.

[8bAd8]

yes .  i don't  talk on phone .  and no i  check at web store  so they don't  have it ,

I  know  about that  and  not  every stores  has it where i live  . not going to  go  out   to get then back home  just for that .

Anyway  i will wait for  new card  .  thank  again/

[hTideGnow]

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@8bAd8 wrote:

I  did  check  website  each store  around my home  and none  of them have at all  😞

no Canadian Tire gas station .  / at least i don't drive  car  LOL .

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Hi @8bAd8   You try calling any shoppers drug mart close to you?  they are best in terms of this voucher and they should be experience in selling these vouchers.  Many members here got the voucher from SDM

There are other online voucher service like recharge.com.  i am not sure if you want to try those.

(cannot use recharge.com, it needs credit card, silly me ) 

[8bAd8]

 where  i pay bills  on pubic mobile is not  a problem .  always working till  this  month .

[8bAd8]

Yes i will  update  when i get  new card  .

Yes i do know  about  what not  to purchased  from unknow store .   it  just happen some one  did it   , i haven;t   shop on like   for awhile  and i don't know  how they get into my card .  this was  new card , never happen to me before / 

[Yummy]

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@8bAd8 wrote:

Yes  i did talk with bank and they told me something about it so they will send me new one as soon (  maybe today)

Good thing it block  from someone using my card /

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When you get new card you will have to update it through self-serving PM account in order for autopay to work (if you use it).

Suspicious activity could be not only attempted unauthorized CC use but even unusual legitimate purchase. For example if you never purchased anything from alibaba or amazon or software through web page.

[8bAd8]

I  did  check  website  each store  around my home  and none  of them have at all  😞

no Canadian Tire gas station .  / at least i don't drive  car  LOL .

[hTideGnow]

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@8bAd8 wrote:

I  did   try to  find vouchers  around   here  but they don't have it at all 

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HI @8bAd8   Do you have Shoppers Drug Mart, Canadian Tire, Shell, Loblaws, London Drugs in your area?  they should all have voucher

In fact if you have Canadian Tire gas station around, they can even do an instant top up (with $1 fee) for you

[8bAd8]

Hello , I am back  /

Yes  i did talk with bank and they told me something about it so they will send me new one as soon (  maybe today)

Good thing it block  from someone using my card /

I  did   try to  find vouchers  around   here  but they don't have it at all  and  the bank  asking me if i can  talk here to  open (  while  when i get visa ) is  there a way  if  open now and pay as soon i can , the reason i need phone is they will call me with text ( because i am deaf ) ?

thanks

[hTideGnow]

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@8bAd8 wrote:

hold on .  there  problem with bank on We’ve detected suspicious activity /

  will be back

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HI @8bAd8 

Good and Bad.  Happy you found out the reason, but bad that it is a bank suspicious activity issue.  It could be a bigger issue then.    I hope it is just a false alarm.

If you cannot resolve it quickly, you will have to try putting in another card or pay with voucher, especially if your account is up for renewal soon.   

If your bank account really get compromised, remember to change your password everywhere, bank, email, PM's.  Also, best is to use two-form authentication.

[pkaraa]

May be suspicious activity of too many attempts to charge your card from PM as you were trying too many times in short span of time.

[8bAd8]

will  do , thanks

[BKNS27]

@8bAd8 

Keep us posted on your bank issue.

[8bAd8 · Accepted solution]

hold on .  there  problem with bank on We’ve detected suspicious activity /

  will be back

[infrequent but serious ............... Luddite]

[Anonymous]

HUh...you said you used Amount due. ??

You can also buy vouchers in many stores or online and choose voucher as the payment method. Or you can use the instant top-up method in a few stores.

But try all those browser suggestions earlier.

[8bAd8]

HUh .  i always  use that . so  that the first time that happen .

always  working till now

[Anonymous]

 @8bAd8 : Excellent that you're reading things. So when you try again, don't use the Amount due option. It seems to be buggy. Use the Other option in that drop down box.

[8bAd8]

611  . well  no  cause i am deaf ,  no text all 🤔

[8bAd8]

I  did all i can  ,  nothing working at all /

when i pick  amount due then click . it stay there /

i am not  going to repeat it cause i have been doing  a hour .

[8bAd8]

No .  i never have  a problem either one .

this the first time that happen  today .

[Anonymous]

 @8bAd8 : Try the Other option in the Payment type drop down. Get your balance up to your plan cost and it should reactivate.

[Yummy]

Did you try different browser?

Do you have problem with Internet or just PM is creating you headache. Asking as in my area Internet was off/on few times...

You can pay calling 611 if site is unresponsive.

Activate autopay...