I need to change my email address

[Colin58]

i need to change my email address for my public mobile account.

[esjliv]

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@Colin58 wrote:

i need to change my email address for my public mobile account.

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@BKNS27  - ever notice your posts get moved for being redundant?

This one is at risk likely. 25 minutes after two very clear ways to help OP, but you add it again.

And, I know I am sure i've done it! As with others.

But just curious, how come? Are the other 2 not clear enough?

[hTideGnow]

HI @Colin58   Only PM CS Agent can assist you with changing the email address on My Account.  

And a reminder, after you  changed email in My Account, make sure  you also change the email in Community Account.  They have to be the same for PM to apply Community reward 

To open ticket with PM CS Agent to change email address,   Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Change username
2. Click " Forgot Self-Serve Email"  <- this is the closest choice the Chatbot offers
3. Click "Contact Us"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Spudster · Accepted solution]

No problem, @Colin58 

Just ask the Customer Support Agents

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

You may also wish to change the e-mail address for your Community account to match it - that can be done by you by clicking on your avatar top right, then going down to My Profile.