Online order cancellation

[jgaoshmu]

Does anybody know how to cancel an online order? I order a certified phone today and I like to cancel the order.

Thanks

[computergeek541]

If you're unable to get the order cancelled before it ships, you could refuse the delivery or after receiving it, return the phone using Public Mobile's 30 day return policy.

[jgaoshmu]

Thank you. I will try. 

[hairbag1]

Top of this page, click Get Help / Chat with Simon to start process of Customer Assistance.

[softech · Accepted solution]

@jgaoshmu   If you would like to cancel an order, open ticket with PM support and provide them with your order number

There are 2 ways to open ticket with PM, if you are NOT current subscriber with PM, please use method 2 below

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there