03-29-2026 08:41 PM - last edited on 03-30-2026 01:47 AM by computergeek541
Hi,
I ordered a SIM card online today, i have already bought a SIM card from the TELUS shop.
Can you please cancel SIM shipment order and refund 15 dollars.
Thanks,
Bushra
03-29-2026 09:07 PM
@Bushra911
If the SIM was shipped out and the agent won’t offer a credit or refund. You can give it to a family or friend or sell it and ask them to use your referral code so you can receive a 1 point/month and they will receive a one-time $10 credit.
03-29-2026 08:42 PM
@Bushra911 , sim card order are not refundable
you can try asking PM to see if they can still stop it
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
