data problem

[MK771]

from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.

[esjliv]

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@MK771 wrote:

from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.

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@MK771 - if you have data left on your plan preform a Reset of your Network Settings on your phone.

[Meow]

What your PM account says about available data?

Screenshot please if possible.

[softech]

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@MK771 wrote:

My plan just renewed on 26 Feb

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@MK771 Login to My Account and check what is it showing on the line about data.

[MK771]

My plan just renewed on 26 Feb

[softech]

@MK771   your voice service are working?

Login to My Account and see if you still see a line in My Account & Add-ons about data.  If so, you still have data left

Then, my next question would be , are you on iOS or Android

if iOS, what is the OS version number?  any chance 15.4 Beta?

if Andoird, did you check if you have set monthly data limit on the device level?

Also, you tried to access internet via different apps?  internet ? mail? facebook, etc?

[HALIMACS]

@MK771  Could you have reached your data allotment? Check under your "my data and add-ons" section of your selfserve to see if there's any remaining.

Also, you may wish to try manually selecting 3G from network connections. Some users have found success with that