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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54963 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62641 Views
  • 183 replies
  • 32 Bravos

Resolved! lunar new year plans

Hi I just wanted to ask if you switch a $15 plan to a $25 or higher plan can you get the "Lunar New Year" promotion still? Is it just for new activations only? 

Tammy_L by • Good Citizen / Bon Citoyen
  • 876 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't Dial Out

All of a sudden today I can't Dial out. I keep getting the response that they're unable to complete the call and I need to add it onto the plan as it's a long distance call. However, it's to my voicemail and it won't let me dial into that. Thoughts?

Stephhhle by • Great Neighbour / Super Voisin
  • 1559 Views
  • 7 replies
  • 0 Bravos

Resolved! Can send texts and phone calls but can't receive them

Hi there,I just switched to Public Mobile from Rogers about 2 weeks ago. I just found out that I am not receiving text messages or phone calls since. I can make phone calls and my texts go through, I just can't receive anything How can I fix this? Is...

jessgies by • Great Neighbour / Super Voisin
  • 1053 Views
  • 2 replies
  • 1 Bravos

SIM Card is Updating .... ???

So this is the newest problem.Phone locked up with this screen message.You have to power off and on for it to leave.  But it comes back after a bit. I've been having problems calling out. I would get the message, "You do not have Talk on this plan" b...

Resolved! New Add on for long distance calls 15 dlr plan vs talk time add-on

I am on the 15 dlr plan and previously purchased 500 minutes talk time  as an add-on should I exceed the 100 minute limit in any given month.  When I saw the change in the long distance costs I purchased another add-on for 500 long distance minutes. ...

Zarken by • Great Neighbour / Super Voisin
  • 1271 Views
  • 4 replies
  • 0 Bravos

Not getting all texts to my number

Having problems with receiving text messages from all my iPhone friends. The messages are going to someone else. Do I need to change my #?

Janet5 by • Great Neighbour / Super Voisin
  • 1526 Views
  • 7 replies
  • 1 Bravos

No Service

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

weswilliams by • Great Neighbour / Super Voisin
  • 973 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto Pay

I want to be set up on auto pay. How do I do it?

harrycasual by • Great Neighbour / Super Voisin
  • 1327 Views
  • 4 replies
  • 0 Bravos

Resolved! New sim card without knowing account info

I’ve had my phone stolen and purchased and new sim card but I don’t have access to my account since I don’t have access to the email I used let alone know it anymore. I just want my old number back. 

alexzander2 by • Great Neighbour / Super Voisin
  • 1256 Views
  • 5 replies
  • 0 Bravos

self serve portal

anyone else experiencing very slow connection while using the portal these few days?

toa by • Good Citizen / Bon Citoyen
  • 1542 Views
  • 8 replies
  • 0 Bravos

Phone isn't accepting incoming calls

I have a phone with Public mobile that isn't accepting incoming calls. I can't seem to get this issue rectified. Anyone else deal with this? 

mwassink by • Great Neighbour / Super Voisin
  • 1620 Views
  • 9 replies
  • 0 Bravos

Data says used up but I only used 300Mb according to my phone

I have the $25 dollar plan which gives me 500Mb plus 500Mb for auto pay, and I got a message saying I used all my data but if I open my data usage on my phone I've only used 300Mb in the last 30 days. Why is this happening?

Matt7 by • Great Neighbour / Super Voisin
  • 1498 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving Simcard

Hi. I bought a simcard on Feburary 5th but I have not received it what should I do I need that simcard since Im newcomer please help me

Ataasbagh by • Great Neighbour / Super Voisin
  • 1664 Views
  • 9 replies
  • 0 Bravos

Resolved! minutes addons not showing up in my account

been with public 3 months with a 500 min addon .account should show 1500 mins minus the 8 mins i have used my phone since i started the account in my addon. yes i see that the used time comes off the addon first. 

gq by • Good Citizen / Bon Citoyen
  • 2548 Views
  • 16 replies
  • 0 Bravos

Resolved! Creating An Account

The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

TJordanov by • Great Neighbour / Super Voisin
  • 2513 Views
  • 14 replies
  • 0 Bravos

Resolved! Cell data stopped working on one iPhone

Hi folks, both kids on Public Mobile and zero issues until about a week ago.  One iPhone 5s has stopped working with cell data.  Barely used any of the 500mb + 500 mb bonus plan.  Daughter really only uses phone to message mom from school bus and tha...

Frustration33 by • Good Citizen / Bon Citoyen
  • 3586 Views
  • 21 replies
  • 0 Bravos

Referrals

If I bring additional phones over to Public Mobile can I use my own referral code to gain rewards 

ITALIA by • Good Citizen / Bon Citoyen
  • 3160 Views
  • 21 replies
  • 1 Bravos

Payment voucher not used properly

Hi I made a payment by 20$voucher to renew my plan with the remaining balance I had and it was used wrong and updated an add on which I didn’t want along with not renewing my 25 monthly payments how do I fix this without paying more

ashleyduff by • Great Neighbour / Super Voisin
  • 938 Views
  • 5 replies
  • 0 Bravos

Resolved! Change Sim card

Just bought a new phone and it is using nanoSim. my old sim card is microSim. So I just order a new Sim from public mobile and change sim in Self Serve?

hlzhang by • Great Citizen / Super Citoyen
  • 3082 Views
  • 13 replies
  • 0 Bravos
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