Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12178 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23094 Views
  • 183 replies
  • 25 Bravos

LG G5

Hi! I have LG G5. Data is not working since I bought the SIM...

us-gecho18 by Great Neighbour / Super Voisin
  • 671 Views
  • 3 replies
  • 0 Bravos

Resolved! Account suspended and not reactivated after payment

Hi,like in all other cases, my account was suspended, though I was on autopay. I paid manually in the morning yesterday. It hasn't been reactivated since then I don't think it's normal to take so long for a procedure that is supposed to be automated.

darina by Great Neighbour / Super Voisin
  • 1469 Views
  • 7 replies
  • 0 Bravos

Resolved! Traveling out of province $40 plan

Hello All.  I’m traveling out of Ontario to Newfoundland and am currently on the $40 Canada talk, international texting, 3G plan. Will incoming calls i don’t answer cost me? What would cost me? thanks!

Hanstauntaun by Great Neighbour / Super Voisin
  • 656 Views
  • 5 replies
  • 0 Bravos

Resolved! Canada&US plan

I have been paying for this plan not knowing that the plan doesn't include US roaming service. When I visited US my phone stopped working and I couldn't even use the data I have been paying for. Does Public mobile Canada&US plan really works???

KenGam by Good Citizen / Bon Citoyen
  • 1044 Views
  • 4 replies
  • 0 Bravos

Resolved! Please Cancel SIM Card Order (Order 168679)

@CS_Agent  can you please cancel my order I've placed today. I was unaware that only one SIM card can be associated per email for your exclusive one-day sale. Mistakenly, I ordered 4 because I wanted to buy my friend and relatives an individual SIM c...

Keshok by Good Citizen / Bon Citoyen
  • 1323 Views
  • 9 replies
  • 0 Bravos

Data Issue

Hi, I just switched from freedom to public and countered an issue on the same day.I traveled from Ottwa to Kingston this afternoon and using google map to guide me home.During my way, i got first message telling me I used 75% of my 1G data, and soon ...

willian by Great Neighbour / Super Voisin
  • 978 Views
  • 7 replies
  • 0 Bravos

Prolème ligne ne fonctionne pas

Prolème ligne ne fonctionne pasBonjour,La ligne a toujours coupé. ça perte beaucoup intérêt.En plus la ligne présentement ne fonctionne pas , le message est la même problème comme les derniers mois             «  « « « Sorry you can’t complete your c...

Thanhhoaphan by Good Citizen / Bon Citoyen
  • 263 Views
  • 1 replies
  • 0 Bravos

No data

I have checked my apn settings, removed the SIM card and rebooted my phone. Calls and texts work but data is not connecting

Taevanoff by Great Neighbour / Super Voisin
  • 751 Views
  • 6 replies
  • 0 Bravos

Resolved! Refund

Hi, I switched to public mobile from lucky a week ago. First I paid $15 with a credit card and was told the card didn’t work, so I bought a $20 public mobile prepaid card. After checking my MasterCard account I saw that the $15 did in fact go through...

juniahofer by Great Neighbour / Super Voisin
  • 938 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan changing didnt happen at the billing cycle

Hi team. I am on a 15 dollar plan and tried to change to 25 dollar one. It supposedly happen today June 1 but it didnt. I am charged 15 dollars again and the plan is the same. Really like to get some help here.Thank

yanhe100 by Great Neighbour / Super Voisin
  • 702 Views
  • 4 replies
  • 0 Bravos

Do plans expire?

Do plans expire or last forever? The 5GB PROMO last forever?

ShevyMo by Great Neighbour / Super Voisin
  • 699 Views
  • 9 replies
  • 0 Bravos

Wrongly Suspended Account

@CS_Agent  I have sent two private messages to the moderator team and both have been ignored. The first was yesterday afternoon and the second was this morning. In the snippet I read, I think from your AI bot, it said moderators try to reply within a...

dovahlicious by Good Citizen / Bon Citoyen
  • 1366 Views
  • 16 replies
  • 1 Bravos

Cannot access data since this morning

I have a plan with 5G data, on Thursday I received a message that I have used 75% of the data included in my plan. Then since this morning, I have no access to data. I logged into my account to check if I have used all the data, I clicked View My usa...

jumphightosee by Great Neighbour / Super Voisin
  • 794 Views
  • 7 replies
  • 0 Bravos

Pb network unavailable

Been with PB about 3 weeks. I have an S8, i was on my phone this morning and it randomly disconnects from PB. It says network unavailable. I got a new sim. Same thing. Did network reset. Tried new sim in a different phone. It will not connect. My acc...

Chadmcvay350 by Good Citizen / Bon Citoyen
  • 963 Views
  • 17 replies
  • 0 Bravos

How to activate adds plan

i have bought adds plan for internation call and now asking 4 disits pin for activation i dont pin i do i solve it

raihari2010 by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 0 Bravos

Poor service at WOW Boutique but redeemed by London Drugs

The WOW Boutique in South Centre Mall Calgary tried to tell me that Public Mobile would only have reliable service in Calgary and a few other large Canadian cities. When I confirmed that PM is on the Telus network, so wouldn't it work pretty well all...

SVN by Great Neighbour / Super Voisin
  • 1172 Views
  • 6 replies
  • 0 Bravos

Resolved! 200 US minutes add on problem

hi,  I purchase this add on for 200 US talk minutes a couple hours ago, the payment went thru immediately, and the add on shows active in my account, but when I tried to place a call to a US number a few minutes ago, the call was denied. I heard a re...

carma by Good Citizen / Bon Citoyen
  • 1578 Views
  • 25 replies
  • 0 Bravos

Resolved! I would like to port over my number from Koodo

Hi I would like to be able to switch over my number. during the activation it said I would need to contact PM but I don't hear any options  to speak to someone on the *611

Manuelh by Great Neighbour / Super Voisin
  • 639 Views
  • 3 replies
  • 0 Bravos

Prolème ligne ne fonctionne pas

Bonjour,La ligne a toujours coupé. ça perte beaucoup intérêt.En plus la ligne présentement ne fonctionne plus , le message est la même problème comme les derniers mois             «  « « « Sorry you can’t complete your call, you don’t have a long dis...

Thanhhoaphan by Good Citizen / Bon Citoyen
  • 297 Views
  • 1 replies
  • 0 Bravos

Please contact

I was double Charged on my bill and want it credited back to my card

Cody1628 by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Cannot log in or reset password

 I need to log on and set up payments but can not  e-mail address and phone number removed by computergeek541 - please do not post such information here as it can be viewed by anyone

kennethmanuel by Good Citizen / Bon Citoyen
  • 1123 Views
  • 23 replies
  • 0 Bravos

Number Porting: Transferring from Fido to PM

Hello, In light of paying quite a bit for Fido and not being a heavy phone user I'm not keen on paying as much as Fido asks of me, so I'm thinking of switching back to PM. My concern is that my Fido account currently has 2 lines, and I'd like to keep...

Barryere by Great Citizen / Super Citoyen
  • 337 Views
  • 1 replies
  • 0 Bravos

5gb add-on promo

Is this 5gb just a one-time add-on or do we get 5gb bonus every month? I know an add-on should be every month but that seems too good to be true with a $25 per month plan

tanzimfh by Great Neighbour / Super Voisin
  • 916 Views
  • 11 replies
  • 0 Bravos

vacation mode / travelling abraod

hi all,  I will be travelling abroad for a year for school in another country and I am wondering if there is a way I can suspend my number so I don't burn unnecessary money while I am away but I want to retain my number when I come back. Is cancellin...

Turn off voicemail

How can I TURN OFF voicemail? I need to turn it off, not just extend rings to answer after 30 seconds, nor simply not accept messages - I need it to never pick up. Can I REMOVE the feature somehow?

Chuckc by Great Neighbour / Super Voisin
  • 2220 Views
  • 27 replies
  • 1 Bravos
Need Help? Let's chat.