02-01-2022 01:42 PM
Why can't I log into my account to see my billing after I have moved to another cell phone provider?
Solved! Go to Solution.
02-01-2022 01:43 PM
@switchgear : It's what happens with porting out numbers. It closes the account. Gone. Done. History.
02-01-2022 01:43 PM - edited 02-01-2022 01:44 PM
@switchgear Cause once you leave and port your number the account is deleted. You can try contacting support.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.