Plan Change - Keep getting error page

[chowdhurybably]

Hi,

I am having trouble changing my plan on the self-service portal, it keeps giving an error page.

I have been trying for 2 days.

 Please help.

[softech]

@Spudster , I believe this is a browser issue on the OP side.  OP should try what @Dunkman suggested first.   At this moment, I can do my plan change and it doesn't look like a server issue that needs to get CS Agent  involved.  Afterall,l if OP can find the way with the workarounds , it is much quicker than waiting for CS Agent  🙂

[Spudster · Accepted solution]

@chowdhurybably 

Customer Support Agents can help.  There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,

2. Send a private message to them by clicking here  

[Dunkman]

@chowdhurybably 

The website is finicky.  You can try a different web browser, clear cache or incognito mode.  Or try a different device.  Chrome incognito seems to work well.