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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tax exempt

Hello, I am a Native and I have my cards + live on reserve. I have another phone with another company and I do not pay taxes on my services as I am a native residing on a reserve. I was wondering if this is an option with Public Mobile. Thanks

Website Error on self serve

Hi, I have been trying to update my plan using self serve for the past 2 weeks but I keep getting an error message saying it's not possible to upgrade right now even though my card was charged $72. I was using public mobile as a short term solution a...

Problem with sign in

Hi, this is Freshta Amini I am Sending this email because my mom has account with public Mobil as well but she doesn’t know her username or neither her email address that she has use and now she want to change her plan but she is unable to do it I’ll...

Abuser's voice mails (save them on my email or hard disk as leverage )

I am getting abusing voice mails from a harasserHow do I save these voice permanently (on my PC or hard disk or email)I want to keep this voice messages as proof and to use it in case things go down and I take legal recourse

Data not working after topping off account

Hi there, my data is not working after i topped off my account. My bill date it today and my visa expired and i just noticed and changed it. I’ve tried restarting my phone and it still is not working. Please advise, thank you!

Adding another line.......

If I wish to add a second line (we purchased our first PM line last August) does a second account need to be created? If not then what is the process to add a 2nd cell line ?

How can I get my PUK code?

Resolved! MAJOR PROBLEM - plan not working and Public Mobile charging me extra money!!

I have reposted this because there were some problems with the orginal post vanishing/glitching. I did try reactivating my phone through the lost/stolen phone option which someone explained to do but this has not worked either. Thanks anyway, hopeful...

Major Problem thread ???

What the...???

Help Please ! Urgent

Good morning.I recently misplaced my old phone and have another back up phone and sim that I am using. Can someone please advise me on how to set this up ? I put the new sim in my phone and I am guessing I need to configure it ? Please advise as i wo...

Resolved! Activated, paid, but no data.

Hello, I’ve activate my account and received the starting text messages. However I cannot use any data.I’ve paid for the plan ($50 for 8GB for 30 days) but account balance is only $2. Maybe this is the reason. I also tried the phone lost/found trick ...

Resolved! Porting from Rogers Share plan with balance on device.

I would like to port my number from a Rogers plan I share with my mother, I still have a balance owing on my device, will that be added to the next Rogers bill? Also will there be any issues since the account is in my mother's name and her phone num...

PM Phones...

Hi, I'm wondering if PM will offer phones of any sort in the future. I know that the service is here to save you money and part of that is why PM doesn't offer this kind of service, however, other carriers such as Chatr and Lucky offer phones. To be ...

LG G5

Hi! I have LG G5. Data is not working since I bought the SIM...

I do not remember my pin

I want to change my auto pay and cannot remember my pin. thks

Resolved! Account suspended and not reactivated after payment

Hi,like in all other cases, my account was suspended, though I was on autopay. I paid manually in the morning yesterday. It hasn't been reactivated since then I don't think it's normal to take so long for a procedure that is supposed to be automated.

Resolved! Traveling out of province $40 plan

Hello All. I’m traveling out of Ontario to Newfoundland and am currently on the $40 Canada talk, international texting, 3G plan. Will incoming calls i don’t answer cost me? What would cost me? thanks!

Resolved! Canada&US plan

I have been paying for this plan not knowing that the plan doesn't include US roaming service. When I visited US my phone stopped working and I couldn't even use the data I have been paying for. Does Public mobile Canada&US plan really works???

On what day does your data go back to zero?

It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

Resolved! Please Cancel SIM Card Order (Order 168679)

@CS_Agent can you please cancel my order I've placed today. I was unaware that only one SIM card can be associated per email for your exclusive one-day sale. Mistakenly, I ordered 4 because I wanted to buy my friend and relatives an individual SIM c...

Data Issue

Hi, I just switched from freedom to public and countered an issue on the same day.I traveled from Ottwa to Kingston this afternoon and using google map to guide me home.During my way, i got first message telling me I used 75% of my 1G data, and soon ...

Prolème ligne ne fonctionne pas

Prolème ligne ne fonctionne pasBonjour,La ligne a toujours coupé. ça perte beaucoup intérêt.En plus la ligne présentement ne fonctionne pas , le message est la même problème comme les derniers mois « « « « Sorry you can’t complete your c...

No data

I have checked my apn settings, removed the SIM card and rebooted my phone. Calls and texts work but data is not connecting

Resolved! Refund

Hi, I switched to public mobile from lucky a week ago. First I paid $15 with a credit card and was told the card didn’t work, so I bought a $20 public mobile prepaid card. After checking my MasterCard account I saw that the $15 did in fact go through...

Need a PUK # sim card is locked

Resolved! Plan changing didnt happen at the billing cycle

Hi team. I am on a 15 dollar plan and tried to change to 25 dollar one. It supposedly happen today June 1 but it didnt. I am charged 15 dollars again and the plan is the same. Really like to get some help here.Thank

Do plans expire?

Do plans expire or last forever? The 5GB PROMO last forever?

Wrongly Suspended Account

@CS_Agent I have sent two private messages to the moderator team and both have been ignored. The first was yesterday afternoon and the second was this morning. In the snippet I read, I think from your AI bot, it said moderators try to reply within a...

Cannot access data since this morning

I have a plan with 5G data, on Thursday I received a message that I have used 75% of the data included in my plan. Then since this morning, I have no access to data. I logged into my account to check if I have used all the data, I clicked View My usa...

Pb network unavailable

Been with PB about 3 weeks. I have an S8, i was on my phone this morning and it randomly disconnects from PB. It says network unavailable. I got a new sim. Same thing. Did network reset. Tried new sim in a different phone. It will not connect. My acc...

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