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Resolved! I got double charged who can help me to solve the problem

Hi,I activeted my my plan with 90 days/3GB plan on the 28th of Sep and paid $111 by my credit card. The next day I switch to 90 days/6GB plan. and was charged $135.6 which I shpposed to be charged the difference fo $24.6. I have sent a email to PM on...

baolimin by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Paid Last Night..Cut off my Service today!!!

Hi, So i paid for the $120 plan last night after recieving a text saying i needed to add funds. I went ahead and did so on the website at 8:30. My balance went up from $6 to $12 which i am assuming is the $2 dollar bonus for 3 months. But no funds. T...

skuburas by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Locked out of my account??

My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out. I also received a text saying my auto-paymen...

kkum by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

$120 per 90 Days

Bonjour,J'ai changé de plan, je suis passée de 1Go/40$ à 6Go/120$.J'ai consommé 1Go, et mon téléphone m'indique que les données sont suspendues pour le reste du cycle. Comment mon téléphone devrait reconnaître mon nouveau forfait?Actuellement, je sui...

Fannie by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

CallerID ("CID") UN-Blocking (show) on a per Call basis

Some subscribers block their own callerID ("CID") for all their calls; however, it is sometimes desirable or necessary to override your block-all and unblock (show) your CID on a per call or per contact basis. For example, you block all calls, but yo...

s2scotty by Great Citizen / Super Citoyen
  • 0 replies
  • 0 Bravos

CallerID ("CID") Blocking on a per Call basis

If, like most of us, you allow our telephone number to be presented to the people we call; however, every now and then you may want to block your CID on either a "per call" or "per contact" basis. Here's the simple how to. For these examples, the ful...

s2scotty by Great Citizen / Super Citoyen
  • 0 replies
  • 0 Bravos

40% Say They Never Buy Samsung Again, Would You?

Interesting (unsurprising) articles out there claiming Samsung defectors en masse, most claim anywhere from 34 to 40% of clients will never buy another Samsung product after Note-Gate. Curious what about here, has recent poor performance of phone eff...

kav2001c by Mayor / Maire
  • 33 replies
  • 3 Bravos

Resolved! How do i get my phone unlocked from public mobile?

Hi I got a replacement iphone 6s from the Apple Store, and used my public mobile SIM in it. It now appears to be locked to PM since all other SIMS are saying "this sim is not supported". Is it a problem with the phone or is it locked to public? If lo...

zeja02 by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! Avatar Image

There's anyway that i can change the default PM icons from avatar to a custom one or do i need to have a specific rank ?

Ionut by Model Citizen / Citoyen Modèle
  • 9 replies
  • 2 Bravos

Porting Issue

I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway...

SN1964 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

data plan only but can't remove voicemail notification

I have DATA only plan so it means that I shouldn't be receiving voicemails, however on my android phone I have a notification that I have a voicemail and can't be removed, can someone help by deleting all the voicemails or just disable voicemail serv...

Jeff by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Your account has been suspended.

So, it's my payment day today and I logged in to check the payment went through (so I can request a receipt) and I see the following message: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deac...

Selfy by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Remboursement après activation de mot de la carte

Bonjour, Cela fait un mois que j'ai activé ma carte et à date je n'ai pas encore reçu le remboursement de 10$, que j'ai payé quand j'ai commander ma carte. Veuillez me rembourser. Merci

Soumia by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Porting Out

Well Community it was short lived with PM. Great Voice Quality. Great Data Speed. Only problem not enough DATA. I was with another provider with unlimited Data and although 6GB was not enough. I felt that 6GB per month would be enough. However it cam...

talkalot by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Payment Failed

Hello, I have made the payment for my activation and suddenly a message popped up saying that the payment couldn't be processed. I thought it was a bug, so I clicked on activate a few times. At the end, all the payments have passed, and I couldn't ac...

Jimbobee by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Invalid SIM - How to email contact problem with out PM Number

Have new sim card, went through the process of activation (sim accepted) , was rejected for some reason, now when I go back to retry to activate tells me that I now have invalid sim. Not a good start with Public Mobile. Emailing is useless unless you...

Danielson by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Lost a refer a friend reward?

I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has...

BT89 by Great Neighbour / Super Voisin
  • 64 replies
  • 1 Bravos

Long distance

Hello, I have a question I was hoping someone could answer my question. I was wondering what is considered long distance for my plan? I have unlimited province wide talking in my plan. I live in Toronto ontario. If I call someone in London ontario fr...

girl_toronto by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Incorrect rewards for my account

I'm on a 90 day cycle and my auto-payment is due in 2 days but when I took a look at the rewards I'm getting, I notice it was for a 30 day plan. The 90 day auto-pay should be $6 but mine is $2, 90 day 1 year loyalty reward is $1 per 30 days so it sho...

kkum by Great Citizen / Super Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Account suspended due to a glitch in PM system!

My wife's account (she is not registered in the Community) has been suspended. About a month ago she decided to upgrade my account and changed her plan. I have a screenshot proving my request was registered. Also autopay has always been activated. To...

johncross by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos


Hi, My sister in law has a phone through you. I want to order 4 sim cards for me and my family. Do i have to pay shipping on all 4, could they be packaged together

amandae by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Samsung Note 7 is Officially Dead!

Well this is one of those huge blunders, is this the chance other phone makers have been waiting to exploit? Note 7 officially recalled (again) and officially dead as Samsung will not be reissuing any more As a nearly hilarious side story from the so...

kav2001c by Mayor / Maire
  • 22 replies
  • 6 Bravos

Resolved! STILL can't access my account

I made a post about a week ago about this and was told to pm the mod that replied. I haven't received a reply to my pm yet and my problem still exists. Is there someone else I can talk to, it's been weeks and I really need access to my account!Thanks...

kkum by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Reply not show out

Hi guys I have no idea it is my issue or a common issue. I replied a couple of threads, but it did not show out. Only the thread on announcement has appeared. Who knows how to fix it? Asking help @Mary_M, @Shazia_K, and @Saray_O. Thank you!

nishufan by Model Citizen / Citoyen Modèle
  • 2 replies
  • 0 Bravos

Account balance lost...

Hi, I`m trying to change my plan and yesterday my balance change from 65CAD to 0CAD.... why? Today I have to pay 85CAD to change my plane with 4GB data to 2GB data (costs 55CAD). Could some help me and check from system perspective what happened? Reg...

jeziorm by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

PublicMobile Account Disabled [Help]

Hello, I require help with my account. I lost my number to another provider which I did not want to transfer but they given me no options to cancel with moving my number. Now I would like to have my public mobile account active once again and get my ...

Unheardof by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

5 days no response to support ticket

After going through the SIM activation process, the result page had EMPTY "plan" section and the sub-total/total where BLANK. My credit card has been charged but I do not have access to the self-serve area. I submitted a support request and received ...

rktect by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos