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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how to contact a moderator

Resolved! Credit card keeps getting declined For auto pay

Hello,Ive called my cc provider and they said each time its gone thru on their end but I keep getting the error on public mobiles end. Can someone tell me how I can resolve this. I have set up different credit cards in the past, so not sure why this ...

when will my phone be useable

I have just signed up for an account and my phone can not make calls except emergency

Resolved! 2020 Holiday Contest winner but no prize received.

I received a text message that I was one of the lucky winners to win a $30 Amazon Gift card for me and a friend. After completing the release form, it was stated that I would receive the prize before Feb 1st. But I have not received anything. Does an...

Critical issue still not resolved ... impacting receiving phone calls from doctors and hospital

New customer(missing 5GB on plan HELP)

Hi im a new customer, i signed up on jan 24/2020, because public mobile had a 25$ pre-paid/pay as u go plan. Incl, 5.5GB, Unlim-Call&Text.... however, when i sign onto my account i only see (500mb+500mb) can someone tell me when i will see my full 5....

Can't call a certain number

Resolved! Can't call a certain number

Hi, Since Sat, when I call my mom's number, it keeps on saying "talk is not included in my plan". But I'm able to call other numbers. Is there anything wrong? Thank you.Hellen

Resolved! 500 minutes LD including Canada and US

Does this cover being able to call a mobile phone in the UK, and Ireland?

Moderator needed

Resolved! Autopay

Hi, can someone please help me setup autopay

Need help with interpreting phone details

Resolved! Need help with interpreting phone details

I know this has been addressed in other threads but I can't be sure that I'm identifying the proper numbers as set out in the requirements. I'm wanting to buy the phone in the attached picture but can't be certain the specs will work with public mob...

Resolved! Re: Community Terms of Service & New Community Guidelines

I added add one to my phone I want them NOW. Not next week. Not tomorrow not an hour from now I want them added NOW. Now what is my pin number I never created? If I dial I can't do all without this pin. I want a number I can call or I am done pupic ...

new year plan promo code?

Hello, I recently activated by PM sim card and signed up for the new year promotion (5 GB + 1 month free) before hand with my email address. I have several questions: 1) I never received an email confirmation or promo code. All I got was confirmation...

Resolved! Can not find $28 plan, but only $35 plan

Hello, I active my new SIM card because I am interesting on your $28 plan, but it becomes $35 plan. Please advise me how to do, I am in Quebec. Thank you very much.

Re: Available funds apply to next cycle?

Hi I am new to the community...my account has been frozen and I am hoping by posting this someone can help me. Sorry if this is the wrong place but I don't know how to use this yet. I reentered my card info but my payment was due yesterday ..my ac...

Re: Access Point help

Hello.I'm really in trouble in setting the Access Point in my Samsung A30s.My notebook is connected, the same is shown on the phone, by there's no internet.

New Customer

Resolved! New Customer

Hi, I’ve had my first bill come out it was $40.25. However, I have the $35 plan and auto pay with $2 off so it’s $33 plus tax which comes to $37.95 so how is this possible? Thanks

Resolved! Re: Moderator needed

I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get ...

Resolved! Need a Micro SIM; was only given a Nano SIM when I signed up for PM

Hi PM community, I signed up for PM over a year ago at a phone booth. I paid $10 for them to provide me with a micro SIM for my old cell phone. They did not give me any other type of SIM card in case I changed my phone later. I now have a new phone t...

Resolved! My plan expired?

I just logged into my account and checked it.My account says that my plan expired. I joined Public Mobile on Jan 01 or 02 and my autopay is supposed to occur on Feb 01.Why my plan expired? For now, I have $30 funds available and tried to make a payme...

Resolved! "Free" $10 SIM using PC Optimum Points

I went to the Superstore in my area and bought the $10 Public Mobile SIM card from their mobile shop, using my saved up PC Optimum points. They took $10 off the cost, in points, so I just paid the tax. So, basically free. Yay!

Resolved! Available funds apply to next cycle?

Hello PM! New user here, excited to join the PM family. Sorry if this question has been asked ad nauseam but regarding "Available Funds" in our account, is the entire amount used in the next billing cycle, if less/equal than my plan cost? So for exam...

Resolved! can I get the Lunar New Year Bonus ?

I got my SIM card and finished the card activation and transfer my number to PM Today. I noticed the Lunar New Year offer and did enter my email address to get a promo code before activating , but forgot to enter it during the activation. I also noti...

Resolved! How to get copy of bill

How do I go about downloading a copy of my bill? Like a pdf of it? All I can find in self serve is payment history, but no actual document that I could use as official proof ownership or anything. Like a typical phone bill will have you account numbe...

Resolved! Port confirmation code

I am transferring my phone number from telus and I have just received a port confirmation code, what do I do with the code?

Getting a ticket

Resolved! Getting a ticket

After becoming a community member how do I get a ticket to transfer my phone number?

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