Community

Resolved! Add-ons but data did not add to my account

I have paid with my credit card for more data to add ons to my account, $15 on June 28, andPublic Mobile has already charged it to my credit card, but did not add the data to my account Why did Public Mobile take the money from my credit card, but do...

Resolved! Rewards

I have been with public mobile since Oct 2017 and yet my Loyalty Rewards are only at $1/month. My Loyalty Rewards should be $3/month. How do I rectify this? Will I be paid retroactively?  Thanks

Resolved! Reactivate Suspended Account PLEASE HELP

 Hi guys, im having issues reactivating my account. I suspended it for some time and I only have until July 6 to reactivate it. I put in all the necessary info but the submit button won’t work. Any advice? thank you so much,brenna 

Resolved! New phone can't send/receive text/MMS

Switched from google.pixel to Samsung a71 and now can't send or receive picture text messages and the occasional regular text will also fail to send

Resolved! Questions regarding basic plan

Hi, Have some questions regarding the basic plan ($15) .  1-Is the 100mins in the plan a onetime Bonus or with this plan you regularly get 100 mins every month?  2-Do you have to buy a talk plan to have (activate) “Unlimited incoming calls’?  3-Is th...

Resolved! Text received from 611

I just got this text from 611.  "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"  It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19t...

Resolved! Keeping my account activated.

Due to the pandemic, I had to leave Canada and come back to my home country. I would like to keep my account activated and have the same phone number when I come back. Is there a minimum payment plan or any other option to do so? Thank you!

Resolved! Phone compatibility

Hi,Could any one please conform "Samsung SGH- A847R" is not compatible with the network.The phone name isn't in the mobile list and it's frequency doesn't match.Thanks.

Resolved! anyone had success changing referal code?

hi my referal code is O0xxxxx   (not posting full code, only teh part in question).  As you can see is has both a "0" and "O", which can be confusing. Before i ask the moderators, just wondering if anyone  has had success getting their code changed? ...

Resolved! Data

I was wondering why we don't have anything advertising no overage costs with data?  

Resolved! Generic voicemail greeting?

Having just recently set up my voicemail, I seem to have been forced to record a greeting. I have always preferred to use a standard generic greeting rather than record my own. Anybody know if this is an option? 

Resolved! Sim Unlock Pin

I recently changed my sim from a samsung galaxy s6 to an s3 until my new phone shows up. It is asking for an unlock code to be usable. How do I get this code?

Resolved! No more data

I received a text from Public Mobile saying I have used 95% of my data but on my phone it only shows I used half of it. Now my data isn't working. Anyone know what to do? If not I can get more data for this month.

Resolved! Using PM SIM to unlock ' old ' phone

A friend has a new phone he wants to use on PM  , but also has the unlock code for his old phone ( which he wants to unlock and give to his son ). Can I use the PM SIM to activate the unlock screen on the OLD phone , then insert into the new one and ...

Resolved! account login

I am not able to login in to my  account I forget my password  and don't know the security question and answerhow can I get my new password ?is there any customer service number to contact with

Resolved! Update credit card, but for get the selfserve password,I can’t pay 💔

Resolved! activated my acount at 445pm how long before it works its 10pm it not working.

Resolved! cancellation

I'm trying to cancel my account, but it won't let me in.  I have switched to another service provider and have transferred the cell # with Public over , so does this automatically deactivate my account?  Is this the reason I can't get in?

Resolved! Samsung SGH-T456

Is Samsung SGH-T456 compatible with the Public network/service. When I insert the Public sim card the phone is able to see only: Rogers Wireless. But when I select it it says: Not Allowed. Any helpful tips would be highly appreciated.

Resolved! is alcatel onetouch A460T compatible with any thing?

Resolved! 1gb for 6 months promo

Hi! New member here! I’m wondering when the 1gb data bonus for six months will be applied to my account? I was not given a promotion code over email