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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bill pay

Bill paymentHi there There was a bad charge to my credit card. I paid my bill today and I had $3, 1 dollar loyalty and 2 dollars auto pay on $25 plan I was charged $28.25And $21.47 Total $49.72 Can I have refund I was only to pay $23 Thank you,Adam ...

Resolved! Staying with PM

Hi there, I recently changed my plan for another carrier for a month so I could have unlimited data -When I came back I had to start from scratch and basically became a new customer with all my referrals and history of add ons gone! Any thoughts arou...

Resolved! Monthly plan renewal not Renewing after I topped up my account it’s been three days

Please help me I wish there was some type of person I could call six *611 but every time I called it doesn’t do nothing for me were told me to go back online I just want to get my phone up and working I don’t get it my plan ended two days ago and it’...

Resolved! Receiving/Picking new #

When I sign up a third phone in the family, along with its new #, do I get any multi choice of numbers ? Like “ pick one of these five numbers for your new phone number “

Resolved! Not registered on network

Out of nowhere, I'm suddenly unable to send or receive calls or text messages. When I try to place a call, I get the error message "Not registered on network". When I try to text, it says "Currently unable to send your message. It will be sent when t...

Resolved! Social Networks and Public Mobile

Hi All. I don't use any of the social networks (FaceBook, Twitter, Instagram...) but my wife does.We are thinking of moving her over to Public Mobile from her current provider but I want to be able to assure her that those will still work fine at thr...

Resolved! Forget account information

My phone number:- 647xxxxxxxi want to do self serve. I need to recreate my account.and when now I want to put my public voucher. I does not let me do.please fix that problem also thanks EDIT: ph removed by NDesai

Resolved! You just called me

Every 2-3 months or so someone phones me and the conversation goes something like this:Caller: "Hey, I'm returning your call, what's up?" me: "... sorry?" Caller: "You just called me 5 minutes ago, I missed the call, so I'm returning it?" Me: "... ...

Resolved! Change payment date

Hi, I would like to change my payment date so that my automatic payment withdraws on or just after the 1st of the month. As it is now, my checking account is debited on the last day.

payment

my payment dos not go

Re: Unable to receive calls from landlines

Was your issue resolved? I had the same issue but only with certain landlines (from Eastlink users). I have gone back to Telus, however, my daughter wants to continue using Public Mobile and I cannot phone her from my landline. We both had 236 pre...

Discrepancy in "Data & Add-On Usage" vs. "Usage History" - How to fix this?

I have a significant discrepancy in "Data & Add-On Usage" report for the Auto-Pay period vs. "Usage History". A few hours ago, I received a text from PM indicating that I had already used 75% of my data, when I have hardly used any data so far. At th...

Want yo change my notifications to English sh

Service

I can not recieve texts or calls but I can send texts and call out

activation

I can't get past page 2 of activation. It seems to be stuck on "check eligibility" of phone number, which is current and I am presently using, plus stuck on alternate number, which is my current landline

Voicemail

Hi, My phone will not connect to voicemail, even though my plan includes 100 minutes. I am able to access my voicemail from a landline or another phone but not from my cell phone. When I try pushing "1" or "call voicemail" there is no dial tone or ...

Resolved! Invalid SIM

Hi all,I bought a SIM card from London drugs, went to sign up online, and keep getting "Invalid SIM" error. I have tried different browsers, and have tried on multiple occasions over the last 24 hours. I have signed up two other Public Mobile SIMs on...

quick links end up to blank page

The following link goes to a blank page.To start a porting request all you need to do is, get a Public Mobile SIM card, create a PM account (we can do it for you through this chat tool) then you need to click on the following link https://publicmobil...

I need to change my email address in self serve

@Moderator please is there a way to change my email address because my friend let me use his because I didn't have one and then after I activated he made me an email address account

Data unavailable

Hello, I'm supposed to get 500MB + 500MB data on my plan. But since I've activated my account it hasn't been working. Please help me resolve this problem. Thank you in advance.

No data service after resetting SIM info

Reset PC Mobile APN data and cannot get any service after rebooting, using WiFi and then rebooting and selecting SIM card service. Phone is Xiaomi Redmi Note 8 Pro. Personal payment/data pages all up to date.

add-ons

I paid the 8$ to be able to make US calls but I i still can not make US call? I also made a 36 dollars payment by mistake. how can I get it back???? I paid 45 $ for nothing!!!!!

Resolved! SIM Card not delivred yet

Hello, I've ordered a SIM card on online shop since 18st of July, i m waiting for delivery but i had no informations about that. Regards.

Resolved! not connecting to strongest signal

Hello. While working on another problem I found something I hope someone might explain to me and if there is a fix.I have a Wilson amplifier system operating on 3G only. Inside our cottage I've set up two cell phones side by side about 6" apart and 2...

Universal Network Call Blocking

Hi. Anyone know if Public has this service (Bell does)? And if yes, how do you turn it on? Way too many spam calls lately! thx

Activation not working

I am trying to activate my sim card (first time customer) and when I clicked submit, it took me to a page that said error 404: page no available. I did hit the back button because there was an error and it took me back to the previous page where I su...