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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

multiple phones

Resolved! over payment

Hi,Can someone tell me where to go to send a message in regards to an over payment of $5? Thanks!

renewing

can anyone tell me why i try to renew my plan at 6 am today and said all was due for my 40 dollar plan was 10 dollars, which i addes and 6.5 hours later and i still have no service at all

you don't have an active long distance add-on

My plan includes unlimited Canada wide calling, and I've never had problems making calls anywhere in Canada. Today, I just tried calling a US number, and got the message "you don't have an active long distance add-on". I expected that I would simply ...

Changing to a new phone

HiWondering if I could get any help to the right process here. I purchased a new phone over the weekend, since the phone I have my current account broke. Im wondering what I need to do to keep my current phone number, plan and rewards. I cant seem to...

When specifically do loyalty rewards start?

Just wondering because, I remember I officially made the switch to PM on March 27, but my next payment date is March 22... will it count next month as march is my one year month, or will i wait until april as it uses the exact date as your one year? ...

Resolved! Website improvement - Payment

I had to update the expiry date on my credit card for AutoPay to continue. I went to Payment and there was no reference to Update Credit Card information there, I then looked in AutoPay since the SMS msg from PMobile mentioned my AutoPay, nothing th...

Minutes

Resolved! Minutes

I have 100 free minutes. I have only used about 10. Past 2 days I am unable to call out.

Activating My Account

I use my account for voicemail while I'm out of country. I've lost my sim and can't receive sms verifications. I want to register access to My Account. What should I do?

Re: Beginner’s Guide to the Community

I was warned to expire my autopay

How to bring two accounts that are under different email ids under same email id ?

Resolved! How to bring two accounts that are under different email ids under same email id ?

I have a account along with my spouse account in separate email address.we want to merge it into one account so it's easier to track itkindly let me know how to bring it under one email id

why is my add on not adding to my data plan

i purchased a $15 data add on but its not working, can someone explain why this is?????

Resolved! Overcharged

I should of been charged 34$ for my 40$ plan that I get 6$ rewards for, on my account in payment history it shows 34$ top up for auto pay today, yet my credit card is showing 39$ taken from me today , over charge me 5 $ but not show the actual charg...

Invalid Sim error

setting up new account for family member got invalid Sim error Then when retried again after waiting an hour got. "The Self Serve username you have entered is not available. Please try again with a different email address."

Refund for a charge not authorized

I have a charge on my credit card that is not suppose to be there how do I get my refund

Data not working

Data not working for my daughters iPhone 7. I put my Sim card in her phone and it worked fine so it must be something to do with her Sim card are there any fixes for this or do I need a new Sim card

Resolved! Data not working on iPhone 6

Hi all,I've recently activated a new SIM card - calls and texts works but I cannot get data to work. I have tried several things, many listed on this website, but to no avail. I've tried installing different profiles too (Public Mobile, Telus) but th...

freedom to PM

Actually my sis want to port freedom to pm. What's the whole procedure for that can anyone tell me step by step.?? Freedom number is still active and buy PM sim what next ..? THANKS

Samsung A01 Text messages pictures

Bought this phone and found out that I cant attach or receive pictures via text messages. Internet works and regular texting works. Looked for the phone on the Public Mobile APN page but cant find it. Suggestions?

Resolved! Sim card

I have an account but when I tried to use my sim in a new phone it said I had a locked network sim. Puv- locked. When i put it back to the original phone it said the same.I was told to get a new sim but it won't allow me to sign up with my info. My ...

Resolved! Porting number out

I ported my number out of Public Mobile to Zoomer. Is my account with Public mobile now deactivated?I can't login anymore and wanted to take the auto-pay off of my account. Thanks!

activation issue + customer service phone PM

Hi, I tried to activate a SIM card, payment was charged on my credit card but says payment unsuccessful. Checked with credit card company, it was charged 3 times. Went back to Public mobile, no way to 1) verify the activation was completed or 2) talk...

Changed CC

I changed my credit card information but it no longer automattically bills my account and I end up going to the gas station to get a voucher. ? SOS

Resolved! 5G+2nd month free deal

Hi community, I signed up 5g+2nd month free on January 19, I don't get 5g data and 2nd month free until today. Anyone knows what happened with it.

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

multiple phones