Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also d...
Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?
Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...
Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive. ...
why is my account suspended but my plan is less than my available credit? I also have auto pay so it should have renewed on its own anyway. I don’t want to pay again since there’s already more money on my account than my plan is.
I bought the SIM and tried to set it up. I could not receive texts required for security checks that are needed for so many of our daily activities. I have spent over 2 hours on this and learning there is no help, I don't want to use this service. I ...
Has anyone signed up for the new customer black friday promotion prior to Dec 17, 2021? It advertised using 2GBBONUS code would give 2gb bonus on plans $35+ and a free 2nd month. My 2nd month payment is coming up and I am wondering if anyone has rece...
When does the 1 month free service from the December 2021 promotion get applied. My third month of service is coming up at the end of the month so I was wondering when it will be added. (the second month I had the referral code from a friend @CS_Agen...
I'm getting a message on the self serve site indicating it is down for maintenance.Was there an announcement that i missed? update: cleared cache, and reloaded OK. Strange...
When sending a group message using iPhone 11, does the message send failure happen only to the invalid numbers or everyone in the group? Happy new year and thanks, Helen
Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...
For over a month now, I have been receiving multiple calls every day from what seems a chinese lady from this number: xxxxxxxxx. Is anybody else receiving them? It is very annoying. I blocked her number and she cannot leave a message, but she keep...
Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx
Help! My credit card expired end of December and my service was suspended before I had the opportunity to update the new expiry date. When I login to my account and try to update the credit card information the "Register or Manage my Credit or Visa d...
Hello out there everyone and anyone....Can I use Roam function (with an additional fee) to be able to use my phone while vacationing in Mexico?Thank youPeter
Hi out there I am new to the community this is lot to deal with I need to talk to an agent to clear up my problem with my auto pay account looks like I need to start a ticket is there help out there
Ticket ID: -632 I submitted this ticket but there is no response after more than a day.Yes Ticket ID is negative number, and I suspect there is a bug with your ticket system. Basically, I just received a CPO iPhone (rated great), but I need to exchan...
Hii need to change my plan and add autopay so I have the 250MB bonus and effective immediately, I cannot do them both in one shot on the website, can you help?
