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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70699 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73725 Views
  • 180 replies
  • 32 Bravos

Blacklisted phone

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was  blacklisted and it is.  How ...

phynes77 by • Great Neighbour / Super Voisin
  • 5232 Views
  • 22 replies
  • 0 Bravos

Purchase of US Roaming Talk and Text

Purchased  add-on US Roaming Talk/Text yesterday Oct 15th.  Payment and purchase shows on in transaction history however....  add-on is not active or visible  on my plan info....  help

BS16 by • Good Citizen / Bon Citoyen
  • 2944 Views
  • 21 replies
  • 0 Bravos

My amount due is incorrect

My online profile is showing $35 for the next renewal however my plan is $25 a month 

redmoun by • Great Neighbour / Super Voisin
  • 2090 Views
  • 11 replies
  • 1 Bravos

Need to Cancel

Need help to canceling   SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.

Ajaysohal6 by • Great Neighbour / Super Voisin
  • 1262 Views
  • 2 replies
  • 0 Bravos

the calls are going directly to voice mail

Hello, For last two days the calls are going directly to the voicemails. I cannot get any notification that calls are coming. I have been using this public mobile number for more than a year. Please advice. Thanks. Rajib.

crajibkumar by • Good Citizen / Bon Citoyen
  • 3475 Views
  • 14 replies
  • 1 Bravos

Resolved! monthly payment

I made a payment to Public Mobile from my credit cardBut the payment showed up as been made to koodoIs Public mobile part of or affiliated to Koodo

mikep1234 by • Good Citizen / Bon Citoyen
  • 2274 Views
  • 8 replies
  • 0 Bravos

The community

I just wanted to say that this community here is so much more friendly and nicer to be part of:) I quit Twitter because of the hate and judgments there. I know we don’t always agree that’s what makes us humans ( we all have differing opinions) but be...

Deano53 by • Great Citizen / Super Citoyen
  • 1499 Views
  • 6 replies
  • 7 Bravos

Resolved! Voicemail not working!

Hello! My voicemail has suddenly stopped working. When I try to get into my voicemail menu on my phone, it takes me to setup my voicemail. But from there I cannot select Public Mobile as my service provider. I have also called the number 172 and the ...

carsxn by • Good Citizen / Bon Citoyen
  • 4600 Views
  • 7 replies
  • 0 Bravos

Re: Sim card not working

My sim card won't fit in all the way i would like to speak to a live agent please 

8145 by • Great Neighbour / Super Voisin
  • 1292 Views
  • 4 replies
  • 0 Bravos

Bell numbers

Is anyone else having trouble sending and receiving messages from Bell phone numbers??

eblundell by • Good Citizen / Bon Citoyen
  • 2423 Views
  • 11 replies
  • 0 Bravos

Account

I can’t get into my account, I have been locked out can anyone help me please

Durvalesteves by • Great Neighbour / Super Voisin
  • 1664 Views
  • 7 replies
  • 0 Bravos

Resolved! Cancelation

Please  how can I cancel  my account  with  public mobile?

robaroh by • Great Neighbour / Super Voisin
  • 2620 Views
  • 6 replies
  • 1 Bravos

Resolved! Access Denied and other errors

I've been trying to get help on a question regarding my formerly accepted credit card for Auto-Pay is now not being accepted. When looking in this community for answers and to even post a question I either get a ACCESS DENIED errororAn Unexpected Err...

bv_studio by • Good Citizen / Bon Citoyen
  • 5616 Views
  • 23 replies
  • 0 Bravos

Community/Forum Etiquette

DO WE HAVE ANY HERE???  Would PM look into locking old posts, especially those with an  Accepted Solution selected? Would Oracle or PM consider doing anything to replies which come up on a one week old (or more) thread with no extra information on th...

softech by • Oracle
  • 5454 Views
  • 30 replies
  • 0 Bravos

Resolved! Re: Service not working

Hello, I have a problem receiving calls. Noone can reach me out. My phone is always out of service. Please help me out with solving this problem as soon as possible  Thanks

Mariam85 by • Good Citizen / Bon Citoyen
  • 2771 Views
  • 11 replies
  • 0 Bravos

Resolved! payment related

For the last 5-6 months , my credit card charged around 13 cad for my 100 min plan as i am auto payment signed up. not sure why this month october charged 16.95.I transferred number to my wife and automatic payment signed up on her credit card last m...

yourshary by • Great Neighbour / Super Voisin
  • 2017 Views
  • 13 replies
  • 0 Bravos

Trying to connect another phone for husband

I tried to make my husband account baughthim a sun cardmadean account for him and payed for it butit didnt Work!! Maybe his phone wasntCompandable idk … publicmobile charged me twice and my hubby’s phone stilldoest work!! Sodisappinting I have been w...

Gossipgirl-86 by • Good Citizen / Bon Citoyen
  • 3854 Views
  • 22 replies
  • 0 Bravos

Resolved! Account

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

craigf85 by • Great Neighbour / Super Voisin
  • 1440 Views
  • 6 replies
  • 0 Bravos

Resolved! not listed in 411

I think when I joined Public they just transferred my settings which was to be unlisted. last agent said I need to upgrade my Public plan before I can change this. I feel this is incorrect.Any help in this is greatly appreciated,Ron

Ronbsc by • Great Neighbour / Super Voisin
  • 3056 Views
  • 8 replies
  • 0 Bravos
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