Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was locked out of self serve after two attempts and I cannot reset my password. How do I reset my password now?
New customer my husband and I and I tried calling his cell and goes straight to voicemail and he tried calling my cell phone and it does the same.What is going on and how do I fix this.My husband uses his cellphone for work.
I got a phone call today from a genuinely concerned individual letting me know my phone number must be spoofed by scammers, as he called back my number looking for them, and was very apologetic. Out of curiosity, I decided to double check my PM acco...
Hi There! I'm trying to reactivate my public mobile account, which I suspended in April. It doesn't seem to want to let me do that...
Hey. When I refer a friend do we both get $10 credit or just the new friend?
hi,just got my sim from Public Mobile. How can I activate my SIM using my old number
So after two days of telling the moderators that my account was breached, I have finally proved it and in fact it was compromised. When I entered my profile after being given a password reset, someone else's name and information was present instead o...
Hey . My account says payment due before 13th June. I would like to change my plan, what is the time ?Should I change on 11th or 12th ?
Hello friends. I would like to get some details on how does top up voucher works?Is this possible to use top up voucher and still receive Autopay rewards ?
I prepay monthly but my autopay didn't go through this month. There are sufficient funds in my account. Now service is suspended.Tel: ***-***-****
yesterday morning my phone stopped working. I paid my bill got confirmation no interruption in service and now no service. Pls help
A friend (that I help with stuff like this) has a Coolpad Snap from Koodo. Telus also offers the Coolpad Snap, so I would think that it should work with Public Mobile. However it does not appear in the compatibility list. ??? It would be great to hea...
I'm trying to port my number from Virgin mobile. I followed the instructions on the self serve, but got a message that said "You entered an incorrect ESN/MEID number." How do I re-enter it? I can call and send messages from my phone, but incoming ...
My account was suspended so I paid the amount due. Now I would like to add a new plan but the site crashes every time I try.
to French forum
I can't make outgoing calls when I go to dial a number I get a message that displays "not registered on network"Haven't been able to figure it out. Any help or advice would be really appreciated. I also PM'd the moderator_team Thx in advance
Last month my refer a friend reward was still $19, but this month suddenly became $5 a month? Can you help me find out what is going on? Thank you.
Hi! I activated my Samsung S9 with Public yesterday with the 5G plan. I can make and receive calls and texts but I cannot access data. I have checked and double checked the required APN settings. Help, please and thank you!
I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help
I'm having problems both with trying to pay and setting up autopay with my Visa credit card. I'm just trying to update my card info since they've sent me a new one. I haven't had any issues with other online payments (internet, other phone provider...
Can I buy 1 Gb data addon with the $15 per month plan?
My SMS massages is not working, i can receive them but can't send them
is it possible to reuse a email address from deactivated accounts? i dont want to create any new emails but want to move back to public mobile. would be really nice if you allowed multiple lines under one email.
Hi! So after I ran out of data I decided to change my plan mid month. I chose to change now (and accidentally submitted twice. Now my available funds are the double payment, but my data has not renewed/payment was not applied. It is nearly two days. ...
I realized that my autopayment has been stopped, and my account deactivated while I am prevented to come home to Canada. Please tell me how to get my number back!
I have been contacted by someone in an (official) capacity from public mobile. They want.my full name, my address, my phone number, my Date of birth, and my PIN number. Public mobile already has all of this information except my PIN. Can anyone fill ...
I need to contact a moderator.
I was recently offered to return to PM and receive $10/mth off $25 or less plan OR $15 off $40/mth or more plan. The issue is I have 3 phones. Will this apply if I bring back all 3 phone lines?
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