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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! add credit card to my acct

i want to add a credit card to my acct to make a payment for my monthly plan

Resolved! Community Involvement Rewards

I am just curious how much posting and involvement on the community board results in the lowering of my monthly bill.

Resolved! System maintenance thread locked...

so, is the decision is to lock all the Announcement threads from now on? if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead?

How do I filter threatening calls?

I am getting threatening recorded calls from “Canadian Border services” and apparently they have put a warrant out for my arrest. So, I know this is garbage but they are using local and regional numbers from communities where I do know people so I ha...

Not receiving verification code

HI there,I activated my new PM SIM card with new number but I'm not receiving any verification code from WhatsApp or chapchat. I'm trying from last days.Thanks in advance guys

Resolved! Porting our of Public Mobile with inactive account (couple of days)

Looking to port out of Public Mobile and my account is a two days inactive. Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out. Was happy with Public Mobile...

Resolved! Slow LTE speed

Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...

My account has been disabled and my Sim Card has been unregistered my - Phone Does NOT Work

Public Mobile App and website says my login has been disabled.My phone says my SIM Card is unregistered.My phone is not working my account is not working.My account has been paid.

Resolved! Dominican Republic coverage

I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.

Resolved! US Roaming

Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?

Unlimited Minutes on Account have somehow ran out??

This is truly ridiculous, and does not make sense. I just tried to make a call and got notified that apparently I am "out of minutes". I am on a $35 plan that has unlimited Canada minutes, so that literally makes zero sense. I do not make any calls o...

Koodo billing

I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...

Lost my phone, have a new one and need to activate my already account

Resolved! Lost my phone, have a new one and need to activate my already account

I got a new phone, but I don’t have my old sim to switched to this one. what I can do to put my account in this phone

Two numbers beside User ID?

What these 2 numbers beside user ID (19 19) at right hand side mean ?

Paiement récurrent sur carte de crédit mal codé

Promotions

Hi,I saw that usually in December Public Mobile offers a 5GB bonus and 1 month free promotion for all plans $25+. I was wondering what the likelihood they would offer it again this year would be? Is this a pretty consistent promotion that time of mon...

Trouble

Hello. Is anyone having trouble with their phone? Mine is saying no network connection.

Honor phone - drops calls at 15 min mark

Ho

Resolved! how to see my phone bill

Resolved! My friend when he buy the sim card the worker who active it the phone , forgot to put the referral

It is possible to get the reword . my friend all ready activated the phone; but the worker forgot to put the referral number.

US roaming data

I am feeling so angry I am in the US and have purchase 3G of data and it is not working at all. My phone won't load and I can't use it when I am out. I did it last month and it was fine but since we arrived in Florida nope. It has been a waste of ...

Resolved! How do I change email address?

My current public mobile email address will be deleted. How do I change my email address?

new flash sale

2 GB bonus on $35+ ends Oct 21

Reactivating Plan

Our phone was stolen so we paused the plan. We now have a new SIM card and activated it. The activation was confirmed but our account is telling us that we need to make a payment. On the payment screen we enter the amount and the "submit" button w...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! add credit card to my acct

Resolved! Community Involvement Rewards

Resolved! System maintenance thread locked...