Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

I Have now been over 24 hours trying to activate a SIM card and port a number. Still no success!

Resolved! Re: Restore services to port number

I got the message said” fraud@publicmobile.ca Public Mobile here. Your service has been suspended due to suspicious usage. To restore the service please email us at PublicMobile.ca, clicking https://www.publicmobile.ca/en/on/fraud” Please restore the...

Can I keep refer-a-friend-reward if I change plan?

Resolved! Can I keep refer-a-friend-reward if I change plan?

Hi,I have $13 refer-a-friend-reward monthly, If I change my current plan from $40 to $25 plan, will the $13 refer-a-friend-reward still valid? Thanks.

PUK CODE

DearI have no other sim to call you please help because my sim is locked and I need puk code to lock. please contact me back as soon as possible. if you want to contact then send me an email on this account xxxxxxxxxxxxxx@xxxxxxxx.best regards edi...

Data useage in my plan

Resolved! Data useage in my plan

I have three phones with 15 dollar plans and a 40 dollar plan and it said that text and picture messages were to be unlimited, however on all of our phones data sems to be used while we are sending picture messages back forth between out phonesthis s...

Plan Updated for more data at 4G

I was recently getting data usage warnings on my $50 for 8.5GB(3G) Plan. In order to increase available data and get 4G speeds I changed my Plan to $35 for 1.5GB(3G) +unlimited calls/texts and purchased 7 x 1GB Add-ons at 4GB. Will my additional 7GB...

Invalid SIM card

Resolved! Invalid SIM card

Hi folks,Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen. But, when I enter the 19 digit SIM card number, I get a small red e...

Resolved! credit card not working

hi im trying to activate but my card is not registering. this is my 3rd time trying any help please?

Data not working.

Combined with existing identical thread.

Data not working.

I haven’t had to use my data yet because I’ve been in quarantine and haven’t need it cause I’m home on wifi. But I’m working now and I went to use my data (the first time since switching to public mobile) and the data doesn’t work. I’m just wondering...

activating sim card

i dont know the 4 digit pin i need to activate my sim card ,

Voucher not working

Re: Easy way to open a ticket via SIMon

waiting for number to be transferred as activation occurred but number could not be transferred due to be being blocked by rogers ? Regards

Selling a sim card for $5 in Ottawa

Moved thread against tos

Porting your number from Petro Canada Mobility to Public Mobile.

Not so much a question but more of a solution... Speaking with Petro Canada Mobility they tell me that your PIN is the same as your password. All you will need to port the number is the PIN/Password and the IMEI.

Resolved! In the USA

The unlimited Canada US 50 plan. I assume that works when in the us? I can roam on other networks? ThanksAl

Issues calling Bell Aliant landlines?

Anyone else having issues calling Bell Aliant landlines today? I'm not able to call any and seems to reports online of the same from others

Can I top up my minutes by phone

"Dumb phone" (i.e. non-smartphones) Suggestions for PM + "Dumb phone" Compatibility

Hi All, I recently ordered a PM SIM card and am having a tough time finding a new "dumb phone" (non-smartphone) for PM. I am hoping for suggestions on "dumb phones" that are PM compatible and which can easily be bought new online (less than 100$ CAD)...

Resolved! about finding the original number

hello.May i have my previous phone number back? can i change back to the old number if i apply for the new one now?

Resolved! Need PUK Code

I created my account, ported my number over, every thing looked good until I added the sim. SIM network PIN Blocked / PUK message. I did pm a mod last night but I didn't submit a ticket. Just want to make sure I'm following the right protocol. Let m...

Resolved! Usage History Questions

1) I've noticed that Usage History shows regular outgoing texts to 7723. No charge or time is shown. This seems to be automatic. What is this?2) Can I download Usage history for my own use, say in a csv, excel or similar file?Thanks for your attenti...

phone number

i accidentally submitted the wrong phone number i wanted ported when i activated by SIM card. how do i change the phone number?

Welcome to the community discussion

With a new set of guidelines that are easy to follow and two revamped boards that can adequately handle the appropriate discussions that are related to public mobile.....hopefully this will allieviate the long discussions over what belongs where.... ...

I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE

Resolved! I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE

Moved my number from Petro Canada Mobility 24 hours ago. I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE . Submitted a ticket... Voice calls go directly to voicemail, texts aren’t received at all. All settings a...