02-03-2022 08:03 PM
I referred my brother with my code and he provided it when he registered as a new customer! There was no reward added to my bill last month and he didn’t receive the 10$ credit on his first bill! Can someone help me straight that up so I can have my 1$ credit per month and he can have his credits to!
Thanks
Solved! Go to Solution.
02-03-2022 10:00 PM
02-03-2022 08:18 PM
Hi @PhilDoucet
if he not signup yet with community, make new one and
your brother need to Customer Support Agent (publicmobile.ca)
with your code,
if SIMon, can't submit a ticket send Private Messages to Customer Support Agent
02-03-2022 08:07 PM
@PhilDoucet : If he activated in December then you should be in for a surprise once he gets it all straightened out.
02-03-2022 08:06 PM - edited 02-03-2022 08:07 PM
HI @PhilDoucet so, it for sure passed the 72 hours which PM supposed to add the bonus. Please have your brother to open ticket with PM Support . click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-03-2022 08:05 PM
@PhilDoucet wrote:I referred my brother with my code and he provided it when he registered as a new customer! There was no reward added to my bill last month and he didn’t receive the 10$ credit on his first bill! Can someone help me straight that up so I can have my 1$ credit per month and he can have his credits to!
Thanks
@PhilDoucet - the person who activated will need to submit a ticket to CSA to provide the referral code they thought they entered.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)
02-03-2022 08:05 PM
Have your brother contact a CSA via the chatbot in the lower right hand corner. He will need your referral code and phone number.