Activation Error

[Jgrooves]

Hi, I currently have two phones with Public Mobile and trying to set up a third on a new sim card. I want to port a landline phone number over from Rogers. I went through the activation steps and got an error message at the end. That was two days ago. Now I can't retry using the same sim number. 

[darlicious]

@Soulstrykee 

Lol....koodo or fido? Now those two give me nightmares.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Soulstrykee   I do not agree .  OP issue is not something not fixable.

[Soulstrykee]

this company is a nightmare to get a hold of, would just take the loss an move too a fido or koodo

[softech]

To be honest, I was asking because I thought VoIP providers might not do much for the authorization.  I am not too sure if Bell landline  will do the same thing. 

I agree that if it is a bundle, then yes, they might want to call you to offer you something to ask you stay.

We should start to ask people who came from landline/VoIP about their experience

thanks @esjliv  and @darlicious  for sharing 

[darlicious]

@esjliv 

I know Rogers requires verbal authorization as far as other landline providers are concerned it is my understanding that some kind of authorization is required but I could be wrong? Voip providers usually require you to access your account to request porting which that action in that sense is the authorization needed to port your number.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@darlicious wrote:

@softech 

Almost all providers require porting authorization whether verbally or by other means.

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 @darlicious -

I am not too sure about this? 

I thought that if someone provided the name and account number (proof of billing) of a landline to port over to a cell number it is possible to complete the port without calling the previous provider.

Now, if there are cancellations fees/contracts, and or bundling of services TV/Internet with the landline provider there may be reasons to reach out to them and discuss this prior to porting out the phone number from them.

[darlicious]

@softech 

Almost all providers require porting authorization whether verbally or by other means.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

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@darlicious wrote:

After you make your port request be sure to call the following number to authorize the port request of your Rogers landline.

I 866 637 6631

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@darlicious , So, Rogers landline requiring people to call them to authorize the port ?  Not all landline or VoIP providers need that, right?

[esjliv]

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@Jgrooves wrote:

Hi, I currently have two phones with Public Mobile and trying to set up a third on a new sim card. I want to port a landline phone number over from Rogers. I went through the activation steps and got an error message at the end. That was two days ago. Now I can't retry using the same sim number. 

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@Jgrooves 

IF you were charged - Insert the Public Mobile SIM card and tone or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Any services work?

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[VIP_Tech]

Hi @Jgrooves 

When you transfer a landline number, the process can take up 3 to 6 business days. You may experience mixed service during this process until the transfer is complete. When your number transfer is complete, you will receive a confirmation text message.

Transferring A Phone Number (publicmobile.ca)

also you need to make sure your Transferring in processing, you can contact to CSA, or Rogers, and keep your line Active with Rogers not cancel yet until the transfer is complete..

[darlicious · Accepted solution]

@Jgrooves 

Put the pm sim card in your phone and reboot. Do you have any working services? If your payment card was charged for the plan amount but there are no working service on the sim card then the sim card did not provision correctly upon activation. Put that in the subject line and send a detailed message to customer support. Once they provision your sim card you can then initiate your landline port request thru the change number feature in your self serve account. After you make your port request be sure to call the following number to authorize the port request of your Rogers landline.

I 866 637 6631

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Jgrooves it sounds like your SIM has activated already and you might be getting an error due to the porting info entered.  Check the credit card first   I think PM might have charged you already.  If so, you will need to call porting team and you if you have provided them all the info.  Do you have them porting team number yet? Will send you through Community inbox 

[JK8]

@Jgrooves 

If your cc got charged put the sim in your unlocked phone and reboot to see if it works. If your cc did not get charged clear your browser cache/history and open a new browser in incognito and try to activate the sim again.

[Anonymous]

 @Jgrooves : Is your PM SIM in a phone and does it work for outgoing and data? Did money come out of any payment method?

[VIP_Tech]

Hi @Jgrooves 

don't Activate again, in the system your SIM in,

get in touch with  Customer Support Agent (publicmobile.ca)

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)