Your account has been suspended. Make a payment to reactive your current plan

[clahey]

Why is my account suspended when the funds are there? I am signed up for auto-pay; I shouldn't have to do anything else.

[esjliv]

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@clahey wrote:

Why is my account suspended when the funds are there? I am signed up for auto-pay; I shouldn't have to do anything else.

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@clahey  - you're right, you shouldn't have to do anything.

If your renewal today, then Autopay should renew your plan.

If your services are working, ignore those scary messages.

If you do not have any services, then check out @softech 's to make a manual payment to get services working.

THEN, I would suggest to submit a ticket to let customer support know their system failed your Autopay. 

Customer support contact methods, here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[Anonymous]

 @rwnewell : Please try what again? Are you able to register your new card? Are you able to use the Other option to pay? Are any of your services currently working?

[rwnewell]

I have a new card and it works everywhere else, please try again

[BKNS27]

@clahey
There is a standard notice that your account is suspended on the day just before your renewal date but the fine print will indicate to ignore if you are on AutoPay.

Check and look if you can see the fine print.

[Meow]

What exactly you see on your account? Screenshot?
If you see this you are OK as long as you have service:

[softech]

@clahey   Unfortunately, Autopay fails occasionally.

But first, is your service interrupted at the moment?  If you have voice and data service without issue, you don't need to do anything

However, if you have no service,   Please login to My Account and confirm if there is any fund showing as Available Fund

Likely you have to make a manual payment to reactivate the service.  Please  go to Payment tab, one time payment

        https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Select "Other (Enter the desired amount) "and manually enter one of the below

      a) Enter the full Plan amount if Available Fund shows $0

       b) Enter only $1 if Available Fund is equal or more than your plan amount

Then click submit and if the payment gone through successfully, click on the button Reactivate current plan if there is one

The logoff from My Account  and reboot your phone and it should be good