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I forget my security questions

Yl2
Great Neighbour / Super Voisin

My account was locked. I want to resetting my password. I forgot my security questions. How can I do?

4 REPLIES 4

Yl2
Great Neighbour / Super Voisin

I have verified my identity.

Yl2
Great Neighbour / Super Voisin

Thank you!

@Yl2 

As mentioned above, you will need to contact customer service agent if you forgot your security questions.  Public mobile prefers customers to submit ticket for CSA help.  Supposedly quicker than private messaging.  

You will need to contact customer service agent (CSA):

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

 

Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

Yummy
Mayor / Maire

You can send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask them to help you out.

Need Help? Let's chat.