05-16-2025 12:40 PM
Like an idiot, I tried to buy something on a scam website and now they have all my details. I canceled my CC but I'm scared of Sim swapping.
What should I do to protect myself.
If they can only request a new Sim through the PM app, I'm okay, as they don't have any passwords etc.
Are they able to call PM direct and request a new Sim from a person? If yes, are any security questions asked that will protect me and stop them from impersonating me?
Really nervous. Thank you.
Solved! Go to Solution.
05-18-2025 06:24 PM
Ok, good. Thank you.
05-18-2025 09:52 AM - edited 05-18-2025 09:54 AM
@Pierre1999 you dont need another sim card. it was not the correct suggestion
05-18-2025 09:39 AM
I'm still confused why I need a Sim card or e-sim from another supplier when my account is with PM? Isn't everyone's Sim card provided by, and linked with, your cell provider?
05-17-2025 09:29 PM
05-16-2025 05:54 PM
It was shop-dailydeals.online and they mirrored the canadian Sportchek website but added "too good to be true" prices.
05-16-2025 03:03 PM
Thanks everyone. I feel a bit reassured.
Much appreciated and I'll take all your advice.
05-16-2025 01:12 PM
if you are worry, change your My Account password as well as your My Account login email address
Setup another email address with GMail. Then login My Account-> Profile->Manage EverSafe ID and update the email address and password
05-16-2025 01:05 PM
@Pierre1999 wrote:Is my Sim card number different to my phone number? They have my phone number but that's all. If the Sim number is different it sounds like I'm safe, yes? Fairly difficult for somebody other than me to try and get a replacement sim that's linked to my current phone number?
Pretty much what @TheSterlinger said. It's very rare this kind of thing happens. They would need particular information as there is a list of at least 6 questions to verify you.
05-16-2025 01:04 PM
@Pierre1999 wrote:Is my Sim card number different to my phone number? They have my phone number but that's all. If the Sim number is different it sounds like I'm safe, yes? Fairly difficult for somebody other than me to try and get a replacement sim that's linked to my current phone number?
As long as you have not given away access to your email address, you should be fine. A hacker would have to get into your Public Mobile online account in order to do a SIM swap. Account access is protected by 2FA to either SMS or email.
05-16-2025 12:58 PM
Your SIM card number is 19 digit. Not the same as your phone number no.
05-16-2025 12:53 PM
Is my Sim card number different to my phone number? They have my phone number but that's all. If the Sim number is different it sounds like I'm safe, yes? Fairly difficult for somebody other than me to try and get a replacement sim that's linked to my current phone number?
05-16-2025 12:47 PM
@Pierre1999 wrote:Like an idiot, I tried to buy something on a scam website and now they have all my details. I canceled my CC but I'm scared of Sim swapping.
What should I do to protect myself.
If they can only request a new Sim through the PM app, I'm okay, as they don't have any passwords etc.
Are they able to call PM direct and request a new Sim from a person? If yes, are any security questions asked that will protect me and stop them from impersonating me?
Really nervous. Thank you.
Hello @Pierre1999
Just know, there is no number to call. Everything is done through the forums. You can always change your passwords here if you wanted. If you feel your SIM card has been compromised, you can always go on Amazon and purchase a different one and then change it on your account. Although I'm not sure how they'd get your SIM card number unless you gave it to them?