@bev3 are you new to PM , just activated?
first, try to put your PM SIM in another phone and see if it works
Even you don't have another phone, reseat the SIM first and try. (power off the phone, pull the SIM out for a minute and then put it back in and power on and try)
also check the Telus service status page:
https://www.telus.com/en/qc/outages
if it still fails, please open a ticket with PM and have them to confirm if SIM was properly provisioned:
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
