cant sent texts while in usa but have the 20$ adon package

[grantsingle]

i keep getting the sorry your plan does not include sending texts while in the us, but i have added the 20$ talk and text and 250 mb data package last night. what do i do?

[Meow]

Did you actually see that add-on on your account? You know buying add-ons is 2-step process.

Can you provide screenshot showing that add-on on your account?

[hTideGnow]

hi @grantsingle  is the addon showing up on your plan details page now?  which network you tried connecting to?  T-MOBILE? AT&T?

[pkaraa]

@grantsingle  Try restarting your phone. 

[esjliv]

@grantsingle  - are you sure you added the addon successfully to your account?

Do you see it listed under your Plan Details area? If not, and the $ is still showing in your Available Funds area, go back and add the addon to your account.

• Make sure data roaming is enabled in your phone settings.
• Restarting your phone should help you connect to the correct network.
• Go to the cellular or network settings in your phone, and check your APN configuration. If possible, manually search and select either AT&T or T-Mobile's network.