Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
At random times, and at different lengths, my SIM card is 'unable to be read', making it so I cannot call or text. When I restart my phone, I can text or call for a short amount of time, then it goes back.
HelloI am just setting up my new account and when I insert my new SIM card it says the SIM card that you have installed in this phone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser...
I bought a SIM card on March 11, 2021, but I have not received it till now. My order number is 286818. Who can tell me where my SIM card is?
It is really difficult to remember to reset the statistic every month. Is there a way to make it do it automatically?I assumed that ios would access my data plan to determine the "current period", but it doesn't so the period last forever.
My Android phone has been having some problems accepting incoming calls and voice messages for a few weeks now. Some callers who try to get in touch with me get a message telling them my number is not in service/is not connected to the network, or ar...
I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls
Anyone know why the select boxes for checking your make and model are empty under Getting Started? Tried FF on Windows and Linux as well as Edge in Windows - all the same - seems someone tripped over the cord. Kinda hard to sign up if you can't kno...
A friend went on vacation and signed up for 10-day talk+text+data for $20 until they could sort out their US SIM (didn't work in their unlocked Canadian handset, though it was supposed to). They only paid for the initial 10 days, and after that noth...
What's going on with voicemail? I was able to check my voicemail by pressing 1 yesterday. Now today I can't access it, even when I put in my phone number.
I’m on an iPhone 11, it worked normally up until a day ago, suddenly all of my incoming calls just go straight to voicemail. I can still make outgoing calls, and everything else seems he working normally. I’ve tried resetting my phone, toggling airpl...
My boyfriend is using U.S. Roaming plan Calls last for 3 minutes and then drops Can someone help with this issue .it's been going on since he was in Connecticut yesterday.
I have been charged 173$ for add-ons in US. No idea what they all are. Please contact. Rick
I am so annoyed right now. This is the second time this has happened. I am unable to use my phone. I can't make outgoing calls or messages. The message says my account has been suspended. Why? I have always paid on time. Never been late. My account i...
I want to deactivate my phone plan but the system won't let me log in anymore. Can anyone help me ?
How do I change my username of the Public Mobile forum? I don't see it in the settings. Could someone show me?
Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone? The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks, jgaoshmu
I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...
Hello, I have a $15 and I added on $5 for 500 minutes, but they charged me $10. I would like to get my $5 back Also , my money has been coming out and my phone is still not working. I cannot make outgoing calls. Can you please please fix this for me....
I want to change my plan in self-service but the clicked plan page is empty.
I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered. What should I do? There seems to be no contact customer support phone number?
I can text or call others, but others cannot text or call me this morning. I'm on autopay
Public Mobile will not process a payment from my voucher.
Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.
duplicate consolidated
Since this morning...
Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...
I'm locked out of my account. I don't knw the answer to my security question. I need to get in to do an add-on.
The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...
Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or??
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