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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voicemail

Hi, I recently switched from Rogers to Public Mobile and cannot access my voicemail. I contacted Rogers, and they said Public Mobile would have to port the number over. How do I do this?

Resolved! Cant recive SMS from Europe

I haven't been able to receive sms messages from Europe since July, even though my package has unlimited international texting. I had been receiving international texts for a few years before this and haven't had any issues. I'm not sure what the iss...

Resolved! Help!!! My new actived number currently only can call out.

Help! My new actived number currently only can call out. Issues are1. Cannot receive call. 2. Cannot send sms out.3. Cannot receive sms

Data Add on not working

Hi everyone. I ran out of data on my plan, and so purchased a 200mb data add on. However my data hasn't kicked in (it's been two days since I purchased the add on). 1. The add on is active on my account 2. I've restarted the phone3. I don't have a ...

Resolved! Someone is using my phone number

Someone callEd me today and asked me to stop calling him, however, I never called him, and I am the only one who can access my phone, it’s always with me and no one else ever uses it. What should I do?

Resolved! I can't login.

When I asked to for login info, I enter the correct info, however, a verification code is sent. When I enter the verification code, it takes me right back to the login screen, rather than my account. Please advise.

Resolved! Paid my monthly fee but plan didn't renew

I made a payment to my account today yet my plan didn't

Resolved! packages

Hi all I am sure this will sound stupid but this is my first time taking a trip since I have been with PM,so my question is, when we land in Toronto airport from Newfoundland do I need some extra package to use my phone or will the package I have at ...

Resolved! Using prepaid pin

How do I set up, activate SIM card and transfer land line using prepaid pin and not a credit card?

Resolved! Activation

Hi, I switched from Bell to Public Mobile however I didn’t get the SMS transfer asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider?

Resolved! signed up for 4g but...

I signed up for 4g and the correct amount has been charged to my credit card. But when I look at my account on the website, it shows as my old 3g account, $, data, etc. Now I'm not sure what I really have or if I'm being charged for something I'm n...

Resolved! Friend referral Discount

Hi there,I opened an account with Public Mobile yesterday, Sep. 1st, after my niece recommended that I switch from Bell Canada. When I competed the self-service registration information, I entered my nieces 'friend referral code - 29xxxx', but I'm n...

Payment issues

Would is my payments not going through? It repeated the numbers correctly and said I've added $50 and I had $7 to start with ?????

Can't sign into account

I can't sign into account my plan is suspended and I no longer have the email that I signed into my account with so I can't put in a payment and it's not allowing me to do it over the phone just wants me to call my credit card company which I already...

Public Points/Reward clarifications for newbies

One TimeWelcome Present - 5 points, applied 1 day afterLoyalty Perks – 1 point for very month with PM. Very confusion – should this be recurring and how is this different from the recurring Anniversary Points. RecurringPoints-Back – 5% on indelible p...

PORT

Poor experience - payments and new account pages

I've been with PM for 2 or 3 years now. I realize it's a budget provider, so my expectations were accordingly low when it came to their web presence. I've signed up my family of 4, each with their own account. That's the first problem. Every phone ha...

Need to put a US plan on my phone and i can't get logged into my account. My vision is impaired

I would like to talk to a human re: setting up a US plan. Acc#1000000xxxxxxxx. 902-xxx-xxxx. Please advise Edit by Dunkman: removed personal information

No available network

Phone number was transferred from speakout. Talked to transfer support people, they said everything is ok. However, the network does not pick up the phone. Searching for available networks brings nothing. Settings says there is a TELUS SIM card in th...

Payment Online

I would like to pay my bills online as my credit card has expired and I no longer receive any service on my phone. How can I do this?

Account

Hi, I can't log into my account nor change the password. Also my service isn't working

Resolved! Transfer my number

Please resend the request to transfer my number 236-xxx-xxxx to shaw.ca. I did not respond within the 90 minutes. Thank you Edit by Dunkman: removed personal information

Resolved! No Canada text add-ons?

I'm on a legacy $13/month 50 outgoing texts/month. I just hit my limit and I'd like to buy more text messages to get me through the next week before the next billing cycle. I only see an American roaming 10 day text add-on. I don't think that will...

Activation

Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell

Urgent

Hi,In my plan I still have 60 mint left for talking, but I am unable to to make a call. Why is that and what should I do??Thank you

Port problem

Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Virgin Mobile...

Resolved! Porting question

Hey!hoping someone can help. I’ve successfully moved over from Rogers a few weeks ago but realized my old account is still active. I thought the service was just terminated when the number was ported over. can I just go ahead and cancel my Rogers acc...

US Roaming - NYC

I'm currently in NYC and have US roaming add-ons enabled (1GB Data and Unlimited Talk & Text add-ons). Roaming settings also work. Talk works, SMS does not work, Internet worked in Bangore and Boston, but does not in NYC. Roaming settings for voice a...

Resolved! site under maintenance

was any one else getting site under maintenance this morning when you went to your account

Can't Log in to Selfserve Account

I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx

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