Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Happy New Year! I have a current plan of $45/20 gB, can I upgrade to the Boxing Day sale of $50/50 gB? I do not see that option when I sign into my account and choose the change the plan. Does the Boxing Day promotion of $50/50 gB apply if I app...
Hi, I'm new on the community and I want to know if I loose my phone, where do I get a new Sim card?
I've been locked out of my account. I can't remember for sure if I've changed my email but my phone number has remained the same for years. Im having a hard time here. I've changed my password following the reset prompts and when I try to log on afte...
I received a message from Public mobile that they received a request to port my number. But, I never requested this. How to stop getting into any trouble with my existing phone number? I worry if someone is trying to steal my number... Please sugges...
Hi! I have bought a sim card from public mobile and am trying to activate it right now, while also keeping my old number. The issue is, that when trying to transfer a number, the old service provider is required to cancel the plan and transfer that n...
I'm out of country right now so am not using my PM phone. My account is still current so if I was in Canada my phone would still work. I am just using my phone when I have access to WiFi. The problem is my phone suddenly started giving me alert messa...
its from a Galaxy Samsung S9 Plus
Hey - I ordered a sim a few days ago from PM but I can't activate and choose a plan until I get the SIM. The promo ends today for boxing week....how do I still get the promo when my sim arrives?
Hi just wondering if public mobile is down right now. I can't recieve or send text messages. I have check on my account it says I have unlimited talk and text as well I have data. I have the 30.$ plan with another 3 weeks left on it . I can however ...
Like the title says my pre owned phone just arrived, but no sim cards were included. Was supposed to receive 2. (one with the phone, and one bonus). Sent in a ticket, but when I click 'view a copy of my ticket' nothing is there.
I have a new bank account and I want yo to take money from a different bank -payment for my cell.Accont # 10000xxxxxxxx Please take my monthly payment to cover my plan from CIBC bank xxxxxx Marine xxxxxxxxxxxx
Hello, I was charged twice for January. How do I get a refund? Thanks
Hi I recently ported my number over from Koodo today on the 3rd of Jan 2022 but my public mobile sim is not active
I enabled pre-authorized payment method but $2.00 is not off from my monthly payment.
Tried activating a PM account and transfer my number from Telus. Went through the entire process getting an error message at the end telling me to create a ticket (error 821). Realized that I need to be in incognito mode in Chrome as I did with previ...
I checked my credit card transactions and I made a payment Dec 29/22 but then I noticed I have been charged again and it is pending from Dec 30/22. The second payment isn’t to my Public Mobile account but to Public Mobile Vancouver. Can you explain p...
Hi, I just switch from another carrier before the long holiday, today when I resume my work I found that I got no network connection. Please advise if my work place is out of coverage ? Manitoba R7A.
Currently in Arizona with cell service through a US carrier. Can I call forward all calls made to my Public Mobile a/c from here in Arizona? Any additional cost?
Not sure which email i have use. I need my service back on..thanks sannie
I changed my plan to a newer one recently and just now when I checked my account, it had reverted to the previous one without any authorization from myself.
for the last hour ive been getting redirected, stupid comfomation emails, and having to partacipate in a commuinity foruim, alli want to do is upgrade my ccard info so my phone works..this really is a bad company.. i wanna speal tp a person im to old...
My account is suspended due to payment issue. Credit card in this account is valid and have enough funds. When I try to make payment, it is failing without any error code. Could you please let me know how to fix this problem?
Hi Im having some trouble logging into my Public Mobile account I changed my service provider and phone numner but cant log into my account.
I am trying to change my new address and the system says Mississauga, Ontario is an invalid city.
Woke up this morning to my account being suspended. Logged on to the website and tried to make a payment and nothing going through even though there is sufficient funds in my account. Tried 2 different credit cards and my visa debit keep getting a me...
I have tried multiple times to change my plan to one of the promo plans 40 for 15 gb and it just automatically changes to the old plan upon the renewal date.
I bought 10 day US roaming - now in Miami and I have no connection.Am I missing something? Phone is Android.ThanksBrian
Hi I want to cancel one of my lines 647xxxxxxx today Edit by Dunkman: removed personal information
Since I received my used phone from PM my Voicemail has never worked when using the Voicemail button in the lower right of the keypad . It does not seem to dial at all but does provide an Error message.It is the correct number, I have rebooted my cel...
