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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing card number

I would like to change my credit card number register in my account so the paiment can pass automaticaly. What'S the procedure ?

Resolved! Account Removing Promo Code

I switched to Public Mobile back in July and when I signed up I used the promo code '12MONTHS2GB' to get the extra 2GBs of data for next 12 months. My regular plan is just 1GB of data, so with the promo I'd have 3GBs in total. The past 2ish months I'...

Third time I'm asking for public mobile to release my number for a port

Resolved! No data but paid for it

Hello. I submitted a ticket but will ask here too. Yesterday was my renewal, I had changed it from 4 gb plan to 1gb plan. I had used 1.82gb during the 4gb plan. Today my data doesn’t work what so ever when I switched it to the 1gb plan. Why doesn’t m...

Please release my number

Resolved! NO PHONE SERVICE - ACCOUNT IS ACTIVE

I've just upgraded my plan and paid $. Account is active and now I have no service. Please correct this immediately or refund my credit card for your non existent service. I look forward to a resolution.

Resolved! SIM card

Unable to change my sim number on my account. I apply the new number and press save changes and the new number changes to all zeros.

Phone not receiving incoming calls

Hi there, can someone please fix my phone since it hasn't been able to receive incoming calls since earlier this week. When someone calls my number, the call goes to the voice mail right away. This needs to be fixed ASAP!

Resolved! Can you Re send port request to my phone?

Hey, just bought a galaxy flip 4 with a plan from Verizon and want to port my number to Verizon now. However when the text was sent to my smasked phone we were unable to see it or anything, I need the port request re sent so I can transfer my number ...

Resolved! Phone not activating

We bought SIM card for public mobile and it isn’t asking us for voucher code it is asking for credit card payment

Resolved! Add-on US roaming not working in Canada

I bought the US Roaming with data on Sept 11 while on the USA. I got back to Canada on the 14th and I get a message saying that I can't make calls to a number in the USA because I used all my available minutes. What am I supposed to do?Thanks in adva...

Resolved! Plan change

Just changed my plan after 4 days past payment for my old plan. I was charged the full amount for the me plan with no credit for what I just paid 4 days ago. Is that how it works?

Resolved! Purchased by mistake

I purchased an add on mistakenly now how do I get this refunded back to me & this add on removed before I’m forced to keep it right now it hasn’t been used, the add on won’t be added onto my account until my next payment date which isn’t for another ...

Changed plan, today is renewal, OK to make calls, but unable to receive calls.

I guess I have to post my issue here, in order to solve the problem?

Resolved! Changed plan and now no service

Scheduled mine and my wife’s cell plan on renewal date to change back to smaller data plan as we are not traveling now. The change was for today, and now we have no service. No 3G. No data. My wife was able to call out but that’s it. We submitted a t...

Resolved! Updating credit card and profile

Hello, I updated my creditcard. Do I need to update the address on my profile as well? "Surrey" is not available in the list of cities. I have a screenshot if you need it. Please let me know.

Resolved! How do i start using my US add ons?

I entered the USA on Tuesday and purchased 1GB of US Data & Unlimited US Text on Wednesday, after having entered the US. Previously, when I purchase US add-ons, I do so before my trip and as soon as I enter the states I receive a text from Public Mob...

Resolved! Plan change

Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages Anyone know how to fix this reset phone multiple times still has not resolved the issue

Resolved! Loyalty Rewards Maximum

What's the maximum loyalty rewards can I get?I haven't been on the site forever, and I mean forever. I didn't know the change in the loyalty vs. reward program. It does sound awful for the new people! There goes saving on my kids phone plans!I notice...

Resolved! Email

Need to change email on my account

Data

Was offered a new promo plan. So I switched to save 5 bucks. Now my data isn’t working and can barely send sms. Phone calls work ok. reset the network settings. Reset the phone a few times. Did the APN. Nothing seems to work.

Resolved! International call

How I can make calls to Ukraine?

Resolved! US roaming

If I upgrade to US talk text and data roaming, do I have to enable roaming on my phone when I cross the border? Also will my Canadian data carry over for use when I am in the US.

Why are some not happy with PM Customer Service agents?

I don't understand as to why some not happy with PM Customer Service agents? Every time I submit a ticket a knowledgeable, no guessing response is received almost immediately. Am I just lucky ???

Resolved! About transferring numbers to other operators

Hi There,I would like to transfer my number to other operators today, but I just paid the monthly fee from Sep15- Oct15, 2022. Can I get the rest of my balance back? Looking forward to hearing from you soon. Thanks. Sandra xxxx Edit by Dunkman: remov...

Resolved! New Rewards Program

Before completing enrollment to the new rewards program, there is a message saying that by signing up "Your account balance each month will return to it's pre-rewards amount of $246" but my current "pre-reward" amount is currently less than 1/2 that....

Resolved! port PC Mobile number to Public Mobile

how do I create a ticket to port my number from PC Mobile to my new Public Mobile account?

Resolved! PAP Credit Card on file expired. Unable to register new card

Hey I had a Credit card on file with PM but it has expired. Now I have a new CC I need to setup for PAP but I can not login to my account. I reset my password but the new password isn't working (Ive tried this numerous times). Unsure I even have a on...

Resolved! Account Renewal Failure

Both of our IPhone will not connect to the public mobile network. We have used them for years without problem.we have attempted all the suggested steps in the community and have had a trouble ticket in since yesterday, with no response. Both our acco...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Changing card number

Resolved! Account Removing Promo Code

Third time I'm asking for public mobile to release my number for a port

Resolved! No data but paid for it

Please release my number

Please release my number

Resolved! NO PHONE SERVICE - ACCOUNT IS ACTIVE

Resolved! SIM card

Phone not receiving incoming calls

Resolved! Can you Re send port request to my phone?

Resolved! Phone not activating

Resolved! Add-on US roaming not working in Canada

Resolved! Plan change

Resolved! Purchased by mistake

Changed plan, today is renewal, OK to make calls, but unable to receive calls.

Resolved! Changed plan and now no service

Resolved! Updating credit card and profile

Resolved! How do i start using my US add ons?

Resolved! Plan change

Resolved! Loyalty Rewards Maximum

Resolved! Email

Data

Resolved! International call

Resolved! US roaming

Why are some not happy with PM Customer Service agents?

Resolved! About transferring numbers to other operators

Resolved! New Rewards Program

Resolved! port PC Mobile number to Public Mobile

Resolved! PAP Credit Card on file expired. Unable to register new card

Resolved! Account Renewal Failure

Failed eSIM

EXT not working at all in rural areas in Atlantic ...

Can't make calls

Change plans

Delayed incoming calls