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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! What's the reason for CS agents if they don't have power to fix things?

I am one of the (many?) persons that have not received the promised promo rewards and credits. I did submit a ticket to CS and the kind response was that the agent acknowledges the mistake and will submit a ticket to the PM technical dept. So what's...

Voice over LTE (VoLTE) Release Date

I read that this feature was potentially going to be coming in September, is this true? The US calling add-ons are difficult to use without it.

Unable

Can't receive incoming call or texts

Resolved! Conditional call forward questions.

I just learned about conditional call forward and have 3 questions: 1) my sginal at home is very weak and I'm missing calls. Can I program a conditional forward using 61 or 62 to forward calls to my TextNow number? 2) If I'm roaming say in Europe an...

The usage shown on my account is incorrect

I have a 1G data plan. My bill cycle starts Sep 13 and today is Sep 19. I added all my data usage it is less than 1G. Yet the data usage shown in the summary shown I have used up all the data. Please can some one check this for me? Thanks Lloyd

Resolved! I've changed password several times and it keeps asking me to do it again...how do I sign into my ac

Phone not working after account suspended

Hello, I have an auto-topup payment set up and it had been working well until now. My account got suspended (i still couldn’t find the reason why) and i was asked to pay to reactivate the account. So i went ahead and paid, and now my account is activ...

Though there are signals it says unavailable

Hi there, I am on a trip in India, I could see there are signals for the network but I dont receive any messages nor calls , when I call its says unavailable. Can someone help. Thanks,Tej

Is Public having a Provisioning Problem?

I'm seeing a lot of posts about new users or people changing plans losing all service. Is the provisioning system having problems?

No service after plan change

I have upgraded my plan and payment was successful. But I am experiencing no service since this morning.

I've added funds but my service still isnt working

I've added a payment voucher and it didnt work so then I added funds with my credit card. Payment was processed but service isnt working

Changing email address

Need to change email address for my spouse's account and can't access online account as the email account has been deactivated. Please advise!

How to stop Public Mobile texting payment reminders

I am signed up for Preauthorized payments. However, I still receive 4 or 5 text messages per month ranging from reminders that the payment is coming up, making sure I have enough $ in my account and that the payment has been made. The only texts of...

Billing

I just enabled pre-authorized payments which is not due for 3 days but when I set it up it came out of my bank account immediately. So I've been double charged. How do I get that back?

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Changed plans yesterday. Today no service! Now I see I am not the only one.

Question about promo data

Probably a dumb question but . . . I'm new to PM and on the 1GB base data plan. I just received my first 2GB bonus promo data (month 1 of 12). Do unused portions of this data carry over to the next month? I know unused base data does not carry over ...

cannot text message

Hi, I have basic plan with 250 MB now, but I cannot send message without data or wifi, can you clarify what is wroing with that? Thanks, Wei

I changed my plan 2 days ago, now my SIM is out of service

I changed my plan 2 days ago, now my SIM is out of serviceCould you please help me with looking into this issue?

Account

Hello I am trying to log in to my account to make a payment. I am locked out and need it unlocked as I need to make the payment asap My current card was not charged or didn’t go through for some reason thanks

Resolved! US Roaming - Talk Text (10-day)

Can someone please tell me if the US Roaming - Talk Text (10-day) add on is unlimited talk and text in that time period.Thanks!

Cancel double payment

How do I get refund on my account

CSA where are you!!

Got my ticket 2 hours ago and stil nothing from the csa!!I have no data since I changes my plan!!!I’m expecting a compensation for the daySsssss my data wasn’t working!!!

Cancel my payment

Hey, how I can cancel my payment? Is there any customer service can talk?

Why am I paying more?

Where can I view my monthly bills? Nothing has changed. We still have discounts for refer-a-friend and the discount for autopay. But my bill has gone up by almost $5. Nothing has changed. Can someone please help me figure this out?

Data charge doesn't work

Hi. My renewal day is today and my plan for this month is 3GB 3G(35$)yesterday I charged it and the call and message system work properly. but the data doesn't chabge and it is still remain for last month. I used all data in last month, so I couldn't...

Did I get a ticket number for service or not? Where's the CSA that is supposed to help?

I was given a ticket number (now I can't find it) but no notification. All I want to do is change my email address. HOW???

My account says suspended but everything is working

HelloWhen I login to my public mobile account, it says the account is suspended. However, my service seems to be working fine. I recently changed my SIM card because I lost my old phone so not sure whether it is related. Further, this morning I was c...

Data is not working!!

I changed my plan on Friday and I can’t access my datahelp someone!!

Rumoured 1.5% credit card fee a fact now?

I'm just seeing that, at least full on telus customers, as in first tier, are getting emails explaining the new charge to begin sometime in October. Is public mobile sparing us since we already don't get phone in customer support that they get so the...

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