[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changed email in primary account
I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed
Resolved! Did the 3X Public Points/15% back in public Points for 12 months Promotion end?
I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...
Service mobile data issue
I am having issues with my mobile data for 1 week.Any news and notice?Public mobile did not email me to clarify what is happening.
Resolved! Phone/Internet support in alaska
I thought with volte introduction, coverage in alaska was a possibility. Any word on this? Alaska cruise season is coming up.
Why I can't top up?
I can't top up, its dropping the call every time I dial *611. How can I top up my account? I don't have a self-serve account. Can someone assist me please? Thank you.
Resolved! Questions about current $40/15GB offer
I'm with Public Mobile for a while now and am currently on this offer they had before $120/12 GB data - 90-day plan - Unlimited Provincial Talk - Unlimited International Text So what I'm wondering- Can existing customers switch to the new offer or is...
Resolved! Add On
I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in...
Resolved! Need help making international calls again
I have a lot of free mins for international calls but none of the calls I’ve made for the past few days has been able to go through, Anybody know the reason why?
Resolved! Has anyone tried the US roaming add on with talk, text & data in the Orlando area lately?
Just wondering if this add on is working/not working and whether it is worth purchasing or not...
Phone is disconacted
I can not make a call or receive. Would you please help. Thank you
Resolved! Cannot log into account even after reset password
I forgot my password so I initiated the password recovery steps, entered the validation code texted to me and then entered a new password. It was accepted, but each time I go back to log into the account with the new password it fails. Now it says...
Resolved! I can't make or receive calls or texts
I suspended my account for two months as I was out of the country. I reinstated my account. My profile says it is active. I can't phone outgoing, it says call ended. I can't receive calls, it goes straight to voice mail. I can't text. I have turned t...
Resolved! No cell service but have data LTE
5 days ago I joined PM ,I ported my number. I got the freedom mobile request to port number and said YES. I have LTE service but no cellular service I live 500 meters from a bell tower . I have turned off and on and remover the sim so many times , t...
Resolved! locked sim card
sim card is puk locked, where do i get the sim cards puk.
4G
I have been paying for 4G for months and still don’t have it
Mobile data/MMS isnt working
Hello, I am having following issue. Issue - Mobile Data, MMS isnt working. After coming back from other country my mobile data, mms stopped working, which is since 24th March 2023. I tried multiple options suggested over internet and public mobile co...
Resolved! Card
How do I put my pin Number on my phone
Resolved! No Data - April 1, 2023
I don't have data all day today April 1, 2023. Does anyone know what happen or someone is also experiencing the same issue?
Resolved! Cannot make calls or receive
Account is up to date , can receive and send texts but calls come up as failed . Took sim card out tried in a different phone not able to make calls ? Did all the troubleshooting steps nothing worked , any help would be greatly appreciated !
Calls
I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail
Resolved! ***thanks for everyone’s reply***double payment problem
I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense? Edit: thanks everyone for your r...
Voucher
How do I top up with a voucher *611 don't work
Resolved! Boston USA roaming
HelloI'm going to Boston for 5 days and I've been reading posts about US roaming. It says: to manually select T-Mobile as the preferred network for the phone to work. Can someone explain how to do it, please?Also, have you had any recent experience w...
Resolved! Swap SIM Card
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions?
Somehow data is more than half gone, but I was on wifi only today
My new payment cycle began today. I've been at home on wifi and just got a message that 75% of my data is gone. When I look at my account, there have only been 2 calls received today. What gives?
I don’t know the email attached to my accoint
Public SIM card
Hi All.I'm signing up for PM and my neighbour said that she was sent two SIM cards when she signed up. Can I use her extra one, or do I have to purchase one specific to my account?
Looking for help, Porting issue
Hi I just switched over from virgin I’m looking to have my number transfer over . Now long story short I canceled my old account with my provider and did not request a transfer and now the I got the request they have not sent me a verification to por...
