Cannot use Data

[JulieBui]

Hi, Can you please help?

I cannot access The internet although my data is full. 

[hTideGnow]

HI @JulieBui   did you try your sim in another phone?

or try to click Reset All Networks, it will update the APN and fixes the data problem

[dust2dust]

Did it used to work here? Do you have a data consumption setting on the phone? Is the data turned on? Click on any little spinner refresh icons lower down in your account to make sure you have data left.

[softech]

@JulieBui  PM's My Account have some cache issue and you could be seeing old cached info.  Plase  login to My Account using Incognito mode once more and confirm the amount of data left

if you still have data, check if you have any data limit enabled on your phone, disable it 

Or, try your phone in different area just in case it is just a local network issue